Kareo Billing vs EZClaim Comparison

I like that there are multiple pathways for getting something done, and that the reporting system is robust.

I wish the codes returned in RMTs were more plain-language so we would know how to fight rejections.

The billing and scheduling software is easy to use.

I have not become live with EZClaim premier scheduling and billing software.

This product was very easy to use compared to a few other billing softwares that we have tried. The templates in particular make the billing process very quick and easy.

It would be useful if we could create folders so we could group patients by locations. It would also be nice to have some short instructions videos that are specific to a certain task or topic, so we wouldn't have to sign up for a whole webinar to get that information. Also, it's frustrating that it requires a 9 digit zip code in order to file, as most people don't know the last 4 of their zip code so we spend a lot of time looking those up.

I think that I am able to use Ezclaim to bill several different types of practices. It works for chiropractic and well as physical therapy billing. I have also used it for billing doctor visits, labs and radiology.

I feel that there should be more report and also a way to store expired primary insurance when it becomes inactive.

EZ claim is very flexible for our billing needs, no matter the payer we are billing to or adding to our payer list. Also, we love the ability to duplicate some of the repetitive data in claims day to day, saving us valuable time.

There are some data elements that do not copy over from previously billed claims that we wish would do so as it would eliminate even more duplicate entry claim to claim, specifically on UB04 institutional claims.

Ease of use.

Patient statements, but out of ALL the billing software programs I have ever used, this has better than most.

There are several features that i love about this easy software.. The electronic Billing, ERA, it works well with other integrated applications such as practice fusion and it has a great support system. Also you have Credit card processing available to you as well as patient statements and the ability to have a task list.

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For our purposes EZClaim is the best value for the money. There is enough capability to make our billing process smooth.

The reporting could be a little more robust, but we are able to report on necessary information.

After 19 years with an EMR billing program with nightmares daily it is amazing to money coming in easily and quickly

I wish more than 1 person could Be on program at once for small practices

very organized and easy to use software to cover all of my billing needs. Great Job- registration, claims creation, and statement ability's are perfect

not like least just would like to see the ability to combine a statement for the same guarantor (pediatric billing) - would also like in the claim to be able to click on the payment posted and see the eob again like you can in the posting screen

I love the cost structure for the billing software as well as the ease of using the software. I love the support and the quickness of their response.

I would like to see new features come out quicker. But I understand the amount of testing that needs to be involved.

The process for setting up a new account with EZClaim as well as the ability to quickly and easily start billing was very beneficial. The software is not "clunky," or difficult to navigate and makes inputting claims fairly easy (no pun intended). The software is also very user friendly from the stand point that if you have limited billing experience or knowledge, you can still effectively and efficiently submit claims.

The thing that I like least about EZClaim is its lack of integration with some of the practice management/emr softwares. For example, we use Practice Fusion with EZClaim, but the products are not seamlessly integrated and does create some work to correct the claims on the backend. Overall, its not the big of a problem because we "scrub," our claims before submission. However, it would be more useful if they were seamlessly integrated. The only other thing I would mention is that there is no weekend or after hour support, which can be frustrating when we experience issues afterhours or on the weekends as we bill seven days a week.

Filling out the claims portions of the software is easy.

Integrating the EZClaim billing software with the EZClaim Scheduler, EZClaim Reminder Call, and the EZClaim BillFlash Billing program was/is NOT EASY! I do not like how the various programs require me to log-in to the other program to check whatever I need to check! It should all be seemless to me (the user)! It's a complete pain to have to navigate separate websites, user names and passwords!!!

Quick and easy to setup and start using. Great support, you can always talk to a person that is kind and helpful. There are many integrated apps and services. We use the clearinghouse TriZetto Provider Solutions which makes it simple to do electronic billing.

In a previous version of EZclaim, you could check for updated and download it. Now you must call Support and ask for an update link to be emailed to you.

I run a billing company and I have nothing bad to say about EZ Claim. Whenever I have a client ask me about software/EHR systems I always tell them to look at EZ Claim first. The billing portion of my work is very easy to do within this program. The reports are comprehensive and easy to understand. The two times (in over two years of being an EZ Claim customer) that I've needed tech support there was a live person on the phone within a minute and my problem was resolved easily and quickly.

There has not been one thing that I don't like about EZ Claim.

We really liked the desktop option of this program. Now that it is online, there are features that are no longer available that should be, i.e. waiting list, reminders, messages.

At this juncture, the cost for on-line I feel is pricey. It should be more 25.00 per user than 50.00, since it doesn't offer many of the features the desktop portion did. We also wished that EZclaim and NextStep had better communication with one another. We get reminders in NextStep but they do not translate to the scheduler. Also there are times that we need reminders that have nothing to do with a client.

The entire system is extremely easy to use. The feature I like the most is the use of templates. I set up templates for the most common type of appointments. This allows me to create and finish a claim in less than 30 seconds. Saves me and my staff a TON of time.

You have to manually input every new patient. You cannot use a CSV upload to add many patients at a time.

The ease of use. I could teach a non-computer literate person to use the system quickly and easily. The tutorials are awesome.

There's actually nothing on don't like about it.

I like how easy it makes our billing process. I can enter the claims as templates and save one to each individual client and it defaults to it every month. It's nice to be able to see all the information they store as well.

The software itself is not very intuitive. I've looked through their help section and it doesn't really answer questions. It would be nice if they could update it to be a bit more sleek. An example is when unbilling a claim, if you select Unbill from the drop down menu then enter the original claim number, it goes back to Submitted and you need to reselect Unbill.

I love the reports. There are a lot of different reports to use which makes reviewing analytics easier.

I wish there was a way to quickly do a search at the top of the screen to find a patients balance. This would help my front office staff be able to tell patients their balance without knowing a lot about billing of EZClaim.

For context, I'm a healthcare provider who also manages so-called "revenue cycle management" for our small (6 providers) multi-specialty clinic. We previously used a billing service, but, given our low volume, we felt it would be more cost-effective to handle things ourselves. Now that I have everything up and running (more about that later), it's trivial to spend an hour or two at the end of the week...

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(Caveat: I haven't tried more than one or two other pieces of software.) EZClaim seems to be at the sweet spot where price and functionality intersect, but probably only for experienced coding/billing specialists. For providers who are less familiar with how this stuff all works, there's a fairly steep learning curve. There's also a very involved and elaborate setup process.

EZClaim is simple to set up and easy for any beginner in Healthcare Office Management and Medical Claims Billing to understand. I tested this product as a possible software for my small business and I was so impressed with it that I have recommended it to many of my clients.

While EZClaim is easy to use and powerful enough for small businesses, its lack of complex billing, scheduling, and patient information options will never allow it to work for larger businesses with 700+ patients. At least, in my experience, I cannot see this working out. A great starter software for the first four years of a LHCSA or other Healthcare Facility, but needs to be upgraded when you really start to expand.

I really like that you can set up each login to be setup how you personally work on a particular clinic. My staff all work a little different so everyone has it setup to what works best for them.

Once in a blue moon the system will run slower than normal. That is just technology these days when servers are sometimes acting up. The problem always gets resolved within 24 hours.

Our business has used Ezclaim Advanced for many years and the program worked well for our business. We upgraded to Ezclaim Premier when Advanced switched over to no longer being supported. The new program is able to do the electronic billing directly from the program and autopost ERAs directly into the software, which is a really great feature and saves time on manual data entry. It is also nice to be able to type in a client name to search (using the grid features) rather than scrolling down through long lists to find claims and information etc.

The process of switching from Ezclaim Advanced to Ezclaim Premier for our business was much more complicated and time consuming than we had anticipated. The program takes a lot more training and use for a new user to be able to be confident in using the system because it is much more complex. While the system is quite customizable in many aspects, it can also be inflexible in other ways, which we have...

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No cons were added to this review