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Kareo Billing vs IntakeQ Comparison

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Overview

Category Leaders

Kareo a Tebra Company helps medical providers in optimizing clinical processes by handling administrative tasks so that doctors...

IntakeQ is an online intake form solution that enables healthcare professionals to securely exchange electronic forms with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

125

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49.90

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

597

5

4

3

2

1

331

138

40

33

55

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.8

271

5

4

3

2

1

215

48

5

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.
With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.
The best product I have every used and when I need help the service is excellent.

Pros

Wonderful experience, super helpful and friendly customer service. Would highly recommend this product.
Love the versatility, easy to send forms, patient side is clean and easy to use, really like the signature option, HIPPA compliance feature is great.
My clients like the opportunity to complete the forms in the comfort of their home and have it done when they come into my academy. The customer service is outstanding, especially Mike.

Cons

This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.
They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.
Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.

Cons

The calendar view does not work well for us and the list view is even worse. An option to see have appointments take up a set width and a potential option to see locations as separate calendars.
Occasionally it will give users feedback that the form is incomplete and can be confusing for them. Sometimes the email goes to their spam and they miss the email and we need to remind them.
I don't like that there is No spellcheck feature. Another problem I found that it is too easy to delete a form accidentally.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features78
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Autofill
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Claims Management
  • Claims Scrubbing
  • Client Chart Audit Tools
  • Clinical Notes
  • Code & Charge Entry
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Exercise Library
  • Faculty/Staff Management
  • File Storage
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Creation & Design
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Medical History Records
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Outcome Assessment Tools
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Process/Workflow Automation
  • Progress Notes
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • SMS Messaging
  • SOAP notes
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Web Forms
  • Workflow Management
  • Total features62
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Autofill
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Claims Management
  • Claims Scrubbing
  • Client Chart Audit Tools
  • Clinical Notes
  • Code & Charge Entry
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Exercise Library
  • Faculty/Staff Management
  • File Storage
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Creation & Design
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Medical History Records
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Outcome Assessment Tools
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Process/Workflow Automation
  • Progress Notes
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • SMS Messaging
  • SOAP notes
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations14
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations10
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IntakeQ logo

IntakeQ

The program is working fantastic!!!

Reviewed 4 years ago

I am a therapist, this program has made my work easy as the forms are easy to edit and adapt according to the needs. Also, the scheduling and sending reminders is amazing.

Pros

easy to adapt forms, easy to find the information that you need in the client's file.

Cons

I would like that the software included billing .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

IntakeQ logo

IntakeQ

Time Saver

Reviewed 4 years ago

Streamlined the patient forms process.

Pros

The ease of use for the patient, and secure

Cons

Would like more coding and notes capability that is compatible for insurance billing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IntakeQ logo

IntakeQ

IntakeQ is the best option/alternative for managing forms and schedules

Reviewed 6 years ago

We use Intake Q to manage all of our patient forms - that alone has saved us a ton of admin time and effort. The schedule and billing are easy to, but the forms make all the difference to our patients and providers - this is a tool that we could not run our business without!

Pros

I love the automated forms - so easy to use and update.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

IntakeQ logo

IntakeQ

If you are looking for arrogance, sign up here

Reviewed 7 months ago

I have an extensive background in finance, organizational development and billing system implementation. I have never been talked to so rudely in my entire career and that is saying a lot. Rude, condescending, arrogant and all but refusing to take me off their mailing list. I am an influencer in my field and I will be sharing my experience as often as possible.

Pros

Initially it appeared to have features that I needed but that turned out to be a bait and switch.

Cons

It just cannot do many of the things that they promise it can do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

IntakeQ logo

IntakeQ

Love the continuous updates!

Reviewed 4 years ago
Pros

Easy to use. Easy to set up fairly complicated intake form rules and booking settings. Digitizing our intake forms and booking in general has definitely streamlined both processes for our business.

Cons

Lack of family support - e.g. a parent booking appointments for multiple children has to use several different email addresses, and the profiles often fail to "link" properly so we're constantly merging client profiles. Lack of integration is a huge con for us - we have to update our EMR schedule with booking changes manually, payment info doesn't link to our billing vendor (our Google calendar does synch - hoping for more future integrations).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IntakeQ logo

IntakeQ

Unparalleled Customer Service

Reviewed 3 years ago

My experience doesn't matter as much as my clients' experiences: they all love the intake and consent forms going right to their email, and they love the appointment reminders (text and email.) It really goes a long way to make my practice come across as professional.

Pros

The software is intuitive and amazingly flexible. There are templates built-in for consent forms, assessments, and notes, but you also have the ability to customize each template to suit your practice's needs and create completely new templates. I use IntakeQ for everything: scheduling, billing/invoices, notes, diagnosis, Superbilling, appointment reminders, and secure communication with clients. The customer service department is ABSOLUTELY amazing to the point that I asked them "where can I leave you a review because you deserve recognition." I've had a few questions for them, and I've always got a response within an hour or two. I can't recommend this service enough. It runs my entire practice.

Cons

Initially, I was a little hesitant about the idea of having to create my own forms, but the templates provided made it super easy to tweak them to suit my needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IntakeQ logo

IntakeQ

New patients no longer ruin my day

Reviewed 2 years ago

Great overall experience. Excellent product. Has saved me hours of time and frustration not having my new patients organized. Now we can reschedule them if we do not see their paperwork done 24 hours prior to their appointment time instead of assuming they filled it out AND remember to bring it.

Pros

For years we stressed about new patient paperwork not being filled out and causing my schedule to run 30-45 minutes behind when they forget to fill out 8 pages of paperwork. The forms are easy to make and send. Patients can fill them out on their cell phone which is a huge help for my practice since we have many seasonal visitors in Scottsdale. The customer service is excellent. Always above and beyond and super fast. A huge refreshing change from my last portal. Horrible customer service. The membership option is very helpful and if you want to switch to a concierge membership program I would highly recommend using the IntakeQ billing system.

Cons

I hate their schedule. It is ugly. It is clunky. I can never see all my patients in one day well. The print outs of the schedule waste a lot of paper. This could all be easily improved upon. But we make it work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IntakeQ logo

IntakeQ

I love this platform

Reviewed 2 years ago

I am incredibly satisfied! I was looking for something highly customizable and it met ALL of the criteria I was looking for when I changed platforms!

Pros

I have been using IntakeQ since Jan 2020. I found this platform after being dissatisfied with the one I was previously using. I couldn't be happier with the change. 1. I was already using SRfax and this is integrated with that fax program 2. It take a little time to customize everything, but it is well worth it and the customer service response is great and fast. 3. I love that the booking and billing...

Cons

While the customer service is fast and generally meets my needs, it is always be email and sometimes I would prefer a phone conversation. If needed, they will schedule a phone call, but email is definitely the "go to" way they address inquiries.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

IntakeQ logo

IntakeQ

Perfect for small practice

Reviewed 9 months ago

Overall perfect for providers with their own cash pay practice and especially those focused on wellness. Because everything has to be created (ie no pre-installed icd codes , you have to put them in manually) this may not be best for physician in regular practice.I hope they increase a few features without making it complicated

Pros

I should first emphasize I am a solo practitioner , with focus on wellness and limited services. I wanted a program that allows online patient scheduling, visit notes , pay via credit card and some billing of insurance and Hippa communication. Most programs that offer this have excessive features and design for practices with front desk and support staff instead of the practitioner. IntakeQ offered...

Cons

Patient portal and emails could be more simple . Sometimes patient get up to 3 emails for steps related to appointment. Patient should be able to complete consent and intake while making appointment instead of after . Wish you could pull journal and intake entries in to visit or SOAP note. I would like them to add features that may be more helpful for advanced practitioners such as labs , or pictures into note . I have submitted claim yet , so not sure how smooth that is.