Kareo Billing vs Marketing 360 Comparison

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No cons were added to this review

It has a marketing solution

It does not create an automatic narrative attached to ICD10 codes as you click on options.

This is a great software for marketing as it has amazing features to use but they need to work on their customer support.

The customer support is bad and they don't respond and also you find bugs in the software causing issues.

We have used Kareo's marketing platform to greatly enhance our market visibility and awareness. I would recommend this product to anyone who is interested.

No cons were added to this review

Price, ease of use, and ability to access the fundamental features from both PC and Apple products including tables.

Periodically appointments on my schedules will disappear after the patient has been "checked out". Also, there are problems when you switch back and forth between the PC application and the web-based functions. Lastly, customer service has not yet fixed these errors, despite me emailing and calling for months.

This software provides beatiful EHR templates for charting. You can also create your own specified templates but the pre-made ones suffice. Along with that the scheduling in the EHR is easy to use and you can create a patient if they aren't in the database and you need to schedule a new patient.

Customer service is one of the worst providing customer service I have experienced. Dedicated members of managed billing, enrollments, and marketing don't even communicate efficiently. They also have you do their job at times when they have the resources at hand to figure things out yourself. You'll spend more time trying to get the certified medical biller and coder to do their job than taking care of patients.

The software is web-based and very easy to use on the iPad as well as any other format that supports the browser. It is easy and intuitive to use and everything is well laid out. You can access the data most of the time you’re only limitation is the speed of your browser The software is web-based and very easy to use on the iPad as well as any other format that supports the browser. It is easy and intuitive to use and everything is well laid out. You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features They have a great feature set. There always improving and adding more functionality.

There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices. They need to have better support...

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All-In one features. Good analytics. Good over the phone service. Pleasant appearance (e.g. use of color).

Some things aren't easy to change on your own (e.g. billing info.). A bit overwhelming at first. Could benefit from some pop up term definition reminders.

There sales team are really good at promising you the world, but then hand you off and never get back to you.

Deceptive business practices used to continue to delay and push you into the next billing cycle. MUltiple deadlines were missed and no content/seo or ad work was done. They made one attempt after we finally cancelled. There team didn't even know the difference between impressions and website visits (clicks).