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Kareo Billing vs PatientNOW Comparison

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Overview

Category Leaders

Kareo helps medical providers in optimizing clinical processes by handling administrative tasks so that doctors can focus on patient care

Category Leaders

patientNOW is a hybrid integrated solution for practice management, patient engagement and electronic medical records (EMR)...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

125

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

324

137

40

32

54

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

49

39

23

7

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.

JL

JANELL L.

With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.

TF

Theo F.

The best product I have every used and when I need help the service is excellent.

VP

Victoria P.

Pros

I think the ability to customize your MedSpa software is good. Dividing the revenue up to cost of product, commission to injector, and profit of the product/service is really important.

AR

Anonymous Reviewer

It been a good experience they do provide a lot of webinars and help if you ask for it. It has been easy to work with PatientNow and there are helpful when you do reach out.

LC

Louise C.

I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple.

MP

Michelle P.

Cons

They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.

KM

Khaled M.

This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.

AS

Andrew S.

Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.

KS

Kyle S.

Cons

Sometimes they get to the end of all the questions and the submit button does not work. If I start a note on a patient and then do a procedure, often that note disappears and I have to start over.

MP

Michelle P.

Reporting overall is terrible. There are too many functions.

AV

Adriana V.

But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.

SW

Sarah W.

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features85
  • API
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authentication
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Certification Tracking
  • Charge Capture
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Commission Management
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Exercise Library
  • Faculty/Staff Management
  • Feedback Management
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Indexing
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Online Payments
  • Outcome Assessment Tools
  • PCI Compliance
  • Package Tracking
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Purchasing & Receiving
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • SMS Marketing Managment
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • To-Do List
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room
  • Total features63
  • API
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authentication
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Certification Tracking
  • Charge Capture
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Commission Management
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Exercise Library
  • Faculty/Staff Management
  • Feedback Management
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Indexing
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Online Payments
  • Outcome Assessment Tools
  • PCI Compliance
  • Package Tracking
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Purchasing & Receiving
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • SMS Marketing Managment
  • SMS Messaging
  • SOAP notes
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • To-Do List
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room

Integrations

  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne