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Kareo Billing vs Pomelo Health Comparison

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Overview

Category Leaders

Kareo a Tebra Company helps medical providers in optimizing clinical processes by handling administrative tasks so that doctors...

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline healthcare...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

125

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

599

5

4

3

2

1

332

138

41

33

55

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.2

40

5

4

3

2

1

16

17

6

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.
With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.
The best product I have every used and when I need help the service is excellent.

Pros

It have been a great partnership and the Pomelo team has been very supportive and responsive.
We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.
My experience has been good. My contact has been extremely helpful dealing with all my questions.

Cons

This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.
They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.
Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.

Cons

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.
Terrible support, they responded by deleting my account and data. I responded and they have not replied.
Set up was confusing and not able to make changes based on what we require.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features78
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Automated Scheduling
  • Availability Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Communication Management
  • Compliance Tracking
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Lab Results
  • Live Chat
  • Mass Notifications
  • Medical Billing
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Progress Notes
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduled Messaging
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Provider Practice
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Vaccine Management
  • Video Conferencing
  • Video Consultations
  • View, Download, Transmit
  • Virtual Meetings
  • Virtual Waiting Room
  • Visitor Registration
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management
  • Total features126
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Automated Scheduling
  • Availability Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Broadcast Messaging
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Communication Management
  • Compliance Tracking
  • Configurable Alerts
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Group Messaging
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Lab Results
  • Live Chat
  • Mass Notifications
  • Medical Billing
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Registration
  • Online Scheduling
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Prioritization
  • Progress Notes
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduled Messaging
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Provider Practice
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Vaccine Management
  • Video Conferencing
  • Video Consultations
  • View, Download, Transmit
  • Virtual Meetings
  • Virtual Waiting Room
  • Visitor Registration
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations14
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrationsN/A
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kareo Billing logo

Kareo Billing

Kareo

Reviewed 6 years ago

Kareo is NOT suited for mental/behavioral health. It is designed for health providers and probably works great for them but for mental health, save your money and the headaches.

Pros

Insurance eligibility reports

Cons

Ease of use Price

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Kareo Billing logo

Kareo Billing

not for mental health practice

Reviewed 6 years ago

the program seemed to have great reports about income, revenue, A/R, etc.. however not the best for scheduling and managing the practice It was difficult to see clearly what had been done, what needed to be done and what payments were missing; it was difficult to tailor to my practice, since the way private practice runs, you never get the full payment; but I would still need to know what wasn't paid by insurances in a clearer manner

Pros

the report generation was good

Cons

not flexible enough to fulfill the needs of a mental health practice

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kareo Billing logo

Kareo Billing

Software Review

Reviewed 3 months ago
Pros

it a goog software for mid level medical or mental health clinics or indviduals.

Cons

It's ok to use this application for mid-level orgnizations but not for large orgnizations and health care agencies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Kareo Billing logo

Kareo Billing

It''s been okay, just not great; there are better

Reviewed 8 years ago
Pros

It keeps up with industry standards and gives lower rates for non-medical providers.

Cons

It's not mental health-focused. They are very territorial and won't allow you to use any vendors outside of them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

An unfortunate let down

Reviewed 5 years ago

An electronic health record system that works but even in itself has too many shortcomings for taste.

Pros

This software provides beatiful EHR templates for charting. You can also create your own specified templates but the pre-made ones suffice. Along with that the scheduling in the EHR is easy to use and you can create a patient if they aren't in the database and you need to schedule a new patient.

Cons

Customer service is one of the worst providing customer service I have experienced. Dedicated members of managed billing, enrollments, and marketing don't even communicate efficiently. They also have you do their job at times when they have the resources at hand to figure things out yourself. You'll spend more time trying to get the certified medical biller and coder to do their job than taking care of patients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kareo Billing logo

Kareo Billing

Used for Mental Health Treatment

Reviewed 4 years ago
Pros

Kareo has a lot of features that we've been able to customize to our specific needs, including great treatment plan templates and note formats. Never had issues with the scheduling side.

Cons

Not specific for mental health treatment--the medical components are helpful for biopsychosocial care but many of Kareo's main features in the browser side are not at all relevant to our practice and are unable to be hidden or customized.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Difficult Medical Billing Software

Reviewed 2 years ago

A client of ours utilized this software for their billing and when we came in to do an audit and to work out the accounts receivables from the software it was difficult to extract the data that we needed. The customer services folks were not very helpful.

Pros

The software is used in a lot of different health care practices and some of the end users seemed to like it but they didn't have other programs to compare it to due to lack of experience.

Cons

This software was difficult to navigate compared to other similar software programs. Trying to get standard reports was a challenge. I found the process of resubmitting claims or trying to track the history of the claim to be cumbersome.

Vendor response

Hello, Thank you for sharing your experience with using Kareo's software. We apologize for any difficulty you may have experienced. We appreciate the feedback you've provided regarding our reporting feature, as this is an area we have been actively working to improve. We understand how important this is to understanding the overall financial health of a practice. Also, as we seek to provide a superior customer service experience for our customers, we appreciate the information regarding your encounters with our support team. Rest assured we take these concerns seriously and will be using the information provided to improve our responses from support in the future. Thank you, Kareo

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Good software for all medical practices

Reviewed 10 years ago

I would recommend this software to all medical practices as this company listens to the customer and is always striving to stay ahead of health care reform (and is doing a good job at it).

Pros

This software is straightforward and logical. It has the ability to give access or restrict depending on the user which keeps better control. The webinars are in laymans terms and directs you step by step how to set up the practice. The implementation webinars explain in the same manner. This software has a great reporting section which gives you the ability to generate any report using thousands of different parameters. Being web based gives employees the freedom to work from any computer with internet service which helps to cut loss of productivity.

Cons

I did have a slight difficulty with my implementation but by calling support, it turned out I had taken down some information out of order. They were able to quickly identify the problem and help me get back on track.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kareo Billing logo

Kareo Billing

So far the most easy friendly software we've experienced as a Mental Health Facility

Reviewed 3 years ago

We are able to utilize Kareo to best serve our general population in the mental health field. I believe Kareo does its best in seeking efficiency and does take into consideration improvements in which Ive seen over the past 2+ years of utilizing the software

Pros

my opinion, its user friendly, good su & customer service is good & response time is good. I've used a lot of software programs over time.. good support people..

Cons

Can be very laggy and definitely has software issues more than often.. unfortunately no software is perfect and anyone with general understanding will agree to that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 9 years ago

I own a billing company, specializing in mostly mental health practices. I have been using Kareo since 2006 and I must say that everything I have asked for, has yet to be done!!! I have talked to them on the phone at least twice since 2006, with ideas and suggestions as it pertains to the mental health field but with no results. There are alot of glitches in the system as it pertains to billing secondary...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kareo Billing logo

Kareo Billing

Easy to use and great price

Reviewed 6 years ago

I've been using Kareo for about 4 months now with my mental health practice. It is a great value given the price compared to others and is easy to use and user-friendly. I use the billing, scheduling, and marketing modules. I do not currently use the EMR module.

Pros

Price, ease of use, and ability to access the fundamental features from both PC and Apple products including tables.

Cons

Periodically appointments on my schedules will disappear after the patient has been "checked out". Also, there are problems when you switch back and forth between the PC application and the web-based functions. Lastly, customer service has not yet fixed these errors, despite me emailing and calling for months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kareo Billing logo

Kareo Billing

Kareo has great reporting

Reviewed 2 years ago

Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.

Pros

The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Cons

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kareo Billing logo

Kareo Billing

Almost 3 years of use and we still love it!

Reviewed 6 years ago
Pros

I came to our practice with no experience in health care and was immediately tasked with firing our 3rd party billing company and bringing everything back in house with Kareo. I had no experience in billing, patient demographics, insurance, posting payments etc. Within one week of our launch... we had the basics down and were able to seamlessly transition our single physician practice to Kareo....

Cons

Some payers will make surprise changes in their EID that do not get updated into system tested into Kareo in a timely manner. It normally is discovered when payment posting gets out of whack and then it is discovered that the payer made a change in the technical date interchange. Then discovered that the change was not system tested in Kareo. It is a little bit of finger pointing on who is to blame for the interchange misses.... but don't get me wrong... when issue is discovered - they work to fix it - it just takes some time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 10 years ago

I am an independent billing service working with mental health practices. After looking at several online medical billing programs I chose Kareo. There pricing was best for working with several small practices. Before Kareo I was using a database I built with Microsoft Access and did not have a clearinghouse for claims. The sales representative was extremely patient with me. We spoke several times...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 10 years ago

I work as the Billing Manager for Absolute Family Health in Bartlett, TN. It is a family out-patient practice that's been open almost 3 years. I have been using Kareo for almost a year and I love how all of the patient’s encounter information is sent from Practice Fusion. The demos and tutorials were very detailed and I trained students to watch and learn-nothing is left out. The previous software...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 10 years ago

We are a single doctor private practice and we were using an outside billing service that we were not happy with. Our doctor found Practice Fusion and we were then introduced to Kareo. We made the decision to bring billing in-house. Now, I'm not a biller, so I was very nervous about this change, but the combo of Practice Fusion and Kareo made it possible for me to get things transferred and set...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing

This reviewer only left a rating

Reviewed 10 years ago

I am the owner/director of a family counseling center. We provide counseling services to the entire family for any type of mental health problem. When I opened my practice, I hired a company to do my billing for me. As my practice grew, this billing service quickly became my biggest expense. I decided to bring the billing in house and went in search of billing software. I reviewed many products...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 11 years ago

Guilford Youth & Family Services is primarily a youth services bureau with the additional component of a mental health clinic for youth up to the age of 18. Most youth service bureaus in our area have a small counseling program, but very few, like ours, participate in third-party billing. In addition, our caseload ranging from 75 to 90 patients sets us apart. Our previous billing software was cumbersome...

Pros

No pros were added to this review

Cons

No cons were added to this review