Kareo Billing Features

Kareo Billing

Cloud based solution for medical practice management

4.05/5 (587 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Authentication
Before & After Pictures
Billing & Invoicing
Calendar Management
Certification Tracking
Charge Capture
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinical Notes
Code & Charge Entry
Code Processing
Coding Assistance
Communication Management
Compliance Tracking
Confirmation/Reminders
Credit Card Processing
Customizable Dashboard
Customizable Forms
Customizable Reports
Customization
Data Import/Export
Document Management
Document Storage
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Electronic Payments
Exercise Library
Faculty/Staff Management
For Chiropractors
For Medical Purposes
For Mental/Behavioral Health Practices
For Physical Therapy
HIPAA Compliant
Healthcare Compliance
Initial Assessments
Insurance Eligibility Verification
Insurance Management
Invoice History
Live Chat
Meaningful Use Certified
Medical Billing
Mobile Alerts
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
ONC-ATCB Certified
On Call Scheduling
One-to-One Messaging
Online Forms
Outcome Assessment Tools
Patient Engagement
Patient Flow Management
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Progress Notes
Purchasing & Receiving
Recurring Appointments
Referral Tracking
Reminders
Remittance Advice
Remote Treatment Plans
Reporting/Analytics
SMS Messaging
SOAP notes
Scheduled / Automated Reports
Scheduling
Self Service Portal
Single Provider Practice
Surveys & Feedback
Task Management
Treatment Planning
Vaccine Management
Video Conferencing
Virtual Waiting Room
Voice Recognition
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Authentication
Before & After Pictures
Billing & Invoicing
Calendar Management
Certification Tracking
Charge Capture
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinical Notes
Code & Charge Entry
Code Processing
Coding Assistance
Communication Management
Compliance Tracking
Confirmation/Reminders
Credit Card Processing
Customizable Dashboard
Customizable Forms
Customizable Reports
Customization
Data Import/Export
Document Management
Document Storage
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Electronic Payments
Exercise Library
Faculty/Staff Management
For Chiropractors
For Medical Purposes
For Mental/Behavioral Health Practices
For Physical Therapy
HIPAA Compliant
Healthcare Compliance
Initial Assessments
Insurance Eligibility Verification
Insurance Management
Invoice History
Live Chat
Meaningful Use Certified
Medical Billing
Mobile Alerts
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
ONC-ATCB Certified
On Call Scheduling
One-to-One Messaging
Online Forms
Outcome Assessment Tools
Patient Engagement
Patient Flow Management
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Progress Notes
Purchasing & Receiving
Recurring Appointments
Referral Tracking
Reminders
Remittance Advice
Remote Treatment Plans
Reporting/Analytics
SMS Messaging
SOAP notes
Scheduled / Automated Reports
Scheduling
Self Service Portal
Single Provider Practice
Surveys & Feedback
Task Management
Treatment Planning
Vaccine Management
Video Conferencing
Virtual Waiting Room
Voice Recognition
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Authentication
Before & After Pictures
Billing & Invoicing
Calendar Management
Certification Tracking
Charge Capture
Charting
Claims Management
Claims Scrubbing
Client Portal
Clinical Notes
Code & Charge Entry
Code Processing
Coding Assistance
Communication Management
Compliance Tracking
Confirmation/Reminders
Credit Card Processing
Customizable Dashboard
Customizable Forms
Customizable Reports
Customization
Data Import/Export
Document Management
Document Storage
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Electronic Payments
Exercise Library
Faculty/Staff Management
For Chiropractors
For Medical Purposes
For Mental/Behavioral Health Practices
For Physical Therapy
HIPAA Compliant
Healthcare Compliance
Initial Assessments
Insurance Eligibility Verification
Insurance Management
Invoice History
Live Chat
Meaningful Use Certified
Medical Billing
Mobile Alerts
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
ONC-ATCB Certified
On Call Scheduling
One-to-One Messaging
Online Forms
Outcome Assessment Tools
Patient Engagement
Patient Flow Management
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Progress Notes
Purchasing & Receiving
Recurring Appointments
Referral Tracking
Reminders
Remittance Advice
Remote Treatment Plans
Reporting/Analytics
SMS Messaging
SOAP notes
Scheduled / Automated Reports
Scheduling
Self Service Portal
Single Provider Practice
Surveys & Feedback
Task Management
Treatment Planning
Vaccine Management
Video Conferencing
Virtual Waiting Room
Voice Recognition
Visit WebsiteCompare App

Mobile apps

iOS App


15 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Kareo Billing Feature Reviews

25 reviewers had the following to say about Kareo Billing's features:

Todd S.

Highly Recommend!

2021-06-22

Kareo billing is great - from the encounter to the settlement of the claims it truly does its job.

Pros

Ease of use, reporting and solid support.

Cons

Management of the Patient Portal could use some fine tuning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Blake O.

Kareo Practice Management

2020-03-16

Reporting, posting payments, sending invoices, etc are all a breeze with the software.

Pros

The software is very easy to use after a few weeks of learning the in's and out's.

Cons

I wish it was possible to integrate the Kareo Practice Management software with more than one EHR in my industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sage W.

A promising products failed due to poor leadership and service

2017-12-13

This caused us to have to change our entire EHR and Billing system resulting in a lot of stress and expense.

Pros

Lots of functionality, batch processing, good reports, cloud based accessibility, management of multiple users and accounts is very simple, good visual scales of billing performance.

Cons

Terrible customer service for established clients (different department than for new clients).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Crystal G.

Unethical practices.

2017-02-17

I have been with Kareo since 2011. There have been some growing pains with the EHR. The support used to be outstanding but now it is very poor. Unanswered help tickets. Losing clients in cue for a help tickets or transfers.

Pros

The Practice Management portion is very user friendly.

Cons

They steal your clients by telling them to use Kareo's billing service so that your client can get all the training and support they need for EHR and Meaningful Use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Recommendations to others considering Kareo Billing

Be cautious right now about Kareo.

Source: Software Advice
Helpful?   Yes   No
Read more
Rahul G.

Great software for billing but the EHR could use some polish

2019-03-01

We use them for our software and practice management. I’m not using the EHR as it is not included with the package and there are some limitations for my specialty when participating in the MIPS .

Pros

You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features They have a great feature set.

Cons

The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Julia M.

economical and reasonably functional

2016-01-24

Pros

Low cost practice management and FREE medical record. Cloud based so I don't need to have a server.

Cons

Many difficulties for me - it requires a microsoft operating system for the practice management component; getting set up for electronic payment and ERA has been very slow; the billing system is not very intuitive to me; note writing is cumbersome although I am not sure how other programs work so cannot compare; the database for finding drug stores is finicky.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

6/10

Recommendations to others considering Kareo Billing

If you purchase the practice management, work hard on the initial set up, be sure to request ERA/EFT for all insurance companies you use, set up the electronic connection to labs. If you use Apple computers, wait for Kareo practice management to be compatible with Apple.

Source: Software Advice
Helpful?   Yes   No
Read more
Nathalie R.

excellent practice management software for general outpatient practices

2017-12-22

I would like to see more support for creating more personal or customized templates for my wound care practice

Pros

I like the fact that EMR is very user friendly for billing, practice management and clinical documentation from the front end.

Cons

not easy to build customized templates for my specific practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Leah R.

Thoughts on Kareo

2021-03-16

Overall Kareo is a great product

Pros

I like that it populates the statements that are to be sent as well as the secondary claims that medicare sometimes does not forward.

Cons

I have had patients complain that the appointment reminder calls were not easily understood and did not give specific information about the doctor for the appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Leah S.

Simple and Easy to use billing software

2016-11-07

Pros

I use Kareo for our medical billing and it is easy to navigate and use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nicole C.

Medical Biller 5+ years experience using Kareo PMS

2015-03-10

Pros

The Unpaid Claims Report gives all the details necessary for contacting payers regarding past due or no response claims.

Cons

I don't like how the Kareo EHR and PMS interface causes the encounters to lose the details for prior authorization number and referring provider fields that were completed within the PMS during the scheduling of the appointment. This issue creates lots of extra work for the billing staff because we manually must re-enter the prior authorization number and referring provider on every managed care encounter.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Kareo Billing

I think reading feedback from existing users is a great way to better understand and evaluate the pros and cons for any product/company.

Source: Software Advice
Helpful?   Yes   No
Read more
Tracy G.

Kareo has great reporting

2020-11-13

Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.

Pros

Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Cons

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy G.

Verified Reviewer

Effective, user friendly solution for Medical Practice Management

2016-04-13

We were a new practice with no experience in medical billing and Kareo PM and their support team helped us make it work.

Pros

Easy to get started, quick set-up and the support team has been very helpful when needed.

Cons

There are a few layout design tweaks that could make office workflow easier but overall a very good system.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Mahesh P.

Will make you work hard

2015-02-27

Pros

Notetaking, favorite medications, dash board, scheduling.

Cons

You are always worried that documents will be filed in records, and you may not have reviewed it.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

5/10

Recommendations to others considering Kareo Billing

Do not get trapped by the one-month free offer. It will take far more time to get enrollment with payers completed. So no real evaluation is possible. I started in late November, and even in late February, my Medicare enrollment is not completed. Be prepared for a cashflow problem.

Source: Software Advice
Helpful?   Yes   No
Read more
Donna G.

Kareo Review for Small Mental Health Private Practice

2021-02-03

I have not added patient records or additional services due to cost.

Pros

Ease of setting up patients, billing and system interface with insurance companies.

Cons

If I didn't have an office manager I would consider the additional services such as appointment notices, medical records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Shirley W.

Easy to use and improves efficiency

2018-05-16

We do have some issues, but it's fairly easy to get to management and discuss those.

Pros

We find claims go through successfully the majority of the time, entry screens are easy to use, and updating things like fee schedules are simple.

Cons

We would like to be able to do things across all our clients (enterprise level), and to have a cleaner collections follow-up, without having to adjust things off and make notes, etc.,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Allyson D.

Physical Therapy Practice Owner

2019-03-05

Pros

Kareo has great reports for therapists productivity and claim status.

Cons

I wish it were easier to print an appointment list for my patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra R.

Kareo review

2016-01-19

Pros

Kareo's Practice Management product is extremely easy to use.

Cons

The only negative that I've experienced with Kareo was the contact and lack of communication; in particular from the onboarding coach. Coaches are there to help and encourage and this wasn't what we experienced. On the flip side however, everyone else within the company that I've dealt with has been very professional and very willing to help.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Kareo Billing

This software works great for our small office needs. I only suggest looking at what you're current challenges are and if another software would eliminate that challenge or challenges without compromising in other important areas of doing business.

Source: Software Advice
Helpful?   Yes   No
Read more
Anastasios M.

I wish I had found Kareo a few years ago.

2013-01-30

We chose Kareo because of their fully secured web-based billing system, which allows us to manage claims while traveling and providing home-based therapy.

Pros

Consistent EOB and ERA tracking Tracks insurance detail per patient

Cons

It wold be nice to have an iPhone that could do some billing. It can manage a schedule.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
steve h.

Our experience of selecting and adopting Karero e-h-e and PM

2015-11-25

Pros

easy to use for basic our clinic operation for e-h-r and Practice management and in compliance on ICD-10 and obama care requirement.

Cons

Initial start up training and couching service is less effectively, need to improve. 2. we have discovered some very "fundamental" error of the system, reported to the engineer department.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Kareo Billing

since everyone's requirement is different, and the evaluator's skill set and knowledge are different, I really can not comments much on how others should to.

Source: Software Advice
Helpful?   Yes   No
Read more
Ashley W.

Kareo...Well worth the low monthly cost!

2014-06-19

Pros

The coloring and layout are easy on the eyes and the mind.

Cons

The only problem I have with this program is that there is not an option to collect a copay from a patient in the schedule portion of the practice management system when the patient checks in.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Kareo Billing

Make sure you know if the software is Meaningful Use qualified, which Kareo is. Also, make sure that you aren't spending too much, considering you can have Practice Management and EHR combined for a low monthly cost.

Source: Software Advice
Helpful?   Yes   No
Read more
Lori B.

2013-01-10

When submitting claims, the turn around for the rejection report is in a timely manner.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Joanne P.

Verified Reviewer

Look no further than Kareo for your practice!

2016-04-19

What I appreciate most is the ability to submit and then track my claims almost immediately so that I can address issues right away.

Pros

Ease of use - numerous and useful reports - user friendly - excellent and knowledgeable support - affordable - cloud based - can run your billing from almost anywhere.

Cons

The patient reports are somewhat difficult for them to understand.

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Bob N.

2013-02-07

It is intuitive, especially to someone who understands the workflow of medical claims. Paper claims can start going out the door on day one, certain commercial claims electronically in three days.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Asad N.

Potential to be a Great EHR, not updating probelms fast enough.

2017-11-09

Pros

Simple Practice Management and Great Tutorials for training.

Cons

Customer Service is too slow to respond.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Dr. Malea J.

Glad to be rid of this group

2015-02-18

I have exprienced nothing but disatisfaction for this practice management company and would not recommend them to anyone.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more