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Gregory J.
Medical Practice, 1-10 employees
Used daily for 1-2 years
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One thing that they are stellar on is billing you every month.
I wouldn't say that there is anything that I really love about it.
I could go on and on but my biggest issue is that literally none of the issues that I have brought up with them have been resolved. For example, I brought up the issue that our notes print out all jumbled. They responded a month later and said to print them off of the factsheet. The factsheet is hundreds of pages long. To go and find the exact page that I need to print out every time is unrealistic. In the email that they sent explaining this, they said to contact them if I have any questions but that the case would be closed. I called them and explained that this is not an adequate resolution. They said that they would work on it. 9 months later and it's still not fixed. This is just one of many, many examples that I could provide. We are in the process of switching. So frustrating!
Hello Greg, Thank you for your candid comment about our software. We have been able to confirm our engineers are aware of the situation. We contacted them to assess the possibility of the fix to be implemented on a quicker manner. As our customer support representative indicated the information is effectively available on the Face Sheet for printing. One of our customer experience team members will be contacting you to gather additional information you may have about the issue. Thank you, Kareo
Julie F.
Medical Practice, 1-10 employees
Used daily for 2+ years
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My experience has been great with very few problems
I love how easy it is to use and easy functions
some of the billing areas have a lot of steps to get to the final result.