Page 5 | Tebra Reviews - Pros & Cons, Ratings & more

athenaOne

eClinicalWorks

Practice Fusion

SimplePractice

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Tebra

Web-based

Windows

iPad

iPhone

owner

This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.

Owner

The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.

admin

They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.

With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.

administrator

The best product I have every used and when I need help the service is excellent.

Office Administrator 

Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.

I have  been using Kareo since 2006, and I find the ease of use and the ability to integrate with multiple EMR products is good.

Workflow is  inefficient for my practice and customizations are very limited. Patients found it difficult to use and I could not customize anything to address patient concerns.

I am still growing and encourage those I meet to transition to using this software. I have demonstrated my confidence in Kareo by including page on my business website promoting Kareo.

President

As a new practice, price was very influential in the decision to go with Kareo. Our Success Coach was very helpful at first.

Office Manager

Kareo customer service is always very easy to get in touch with and they are always pleasant and helpful.

It was easy to set-up the Inventory for each Insurance Carrier. I love the automatic posting capability.

Admin. Assistant

It is a wonderful product to house medical billing information. You have easy access and may reports and tools to access when managing  patient accounts.

I do not have enough room to write a complete list of how terrible Kareo is.

Medical Biller

Kareo is easy to use and easy to learn how to use. I liked the support of the onboarding team at Kareo as they taught us how to set up the software and how to get the most out of it.

Office Mgr

Easy to navigate and tech support is fantastic.

We had tons of rejections and denials for months. Our billers were on the verge of leaving because it was so much of a hassle.

Nurse Practitioner, Owner

Ultimately, when I delved further into the product, I realized that it would not work for me. I never even used the EMR. Kareo refused to consider any discount, any suspension, or any change at all.

AdvancedMD EHR

I find that the cost can be prohibitive, for new therapists that we are bringing on. They don't have caseloads to offset the cost of this program at first.

It works well for mental health needs.

Initially, I found the product very difficult to maneuver since it has numerous steps that one needs to take to do one simple task.

I was hesitant to sign up with Tebra due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me.

Thank goodness for Tebra

Thank you so much for your kind words and for trusting Tebra during such a pivotal time for your business! We’re thrilled to hear that our support and expertise have made a meaningful difference, and we’re honored to be a part of your success.

Overall, I am pretty comfortable using Tebra.

Adia VanderJagt

Thank you so much for sharing your thoughts about your experience with Tebra! We're thrilled to hear that you find the site easy to navigate and that you're comfortable using our platform. 
We truly appreciate your input regarding the new calendar features. While we're glad you’re getting the hang of it, we are actively seeking customer feedback as we continue to improve these features.  Please feel free to reach out if you'd like to share more detailed suggestions.
Thanks again for the kind words! 

Overall is good, but our account manager [sensitive content hidden] is not responding and never answer our email.

We selected Kareo to use right out of the gate for a veteran Doctor opening a start-up clinic with zero initial staff. Kareo training support during our initial phase was excellent, consistent, and readily available by phone and by online chat (a feature that we LOVE). 

After the initial training phase, they have remained readily accessible, although due to the stability and ease of the product, we rarely need assistance even at the 9 months marker.  As a consultant in billing and insurance for over 20 years, I have put it through the paces really hard, expecting optimal performance, and placing many demands on performance and accuracy that some might not. 

Kareo has performed well while enabling me to easily train four new staff (who had no previous experience in the field) how to run the front office functions and even the initial entry of encounters for billing. 

We like the security available to various levels of user profiles! Very helpful to include or exclude certain functions by employee. Another area we really use is the TASK function.  With several employees, billing located in a different location, and all working different shifts, the task function is a huge plus for this software. 

Kareo makes it easy to set up or switch and to comply with today's insurance, billing, and EHR regulations.   An added bonus is that if we, or you, ever decide to outsource the billing portion, say, for instance, if you lost staff or just wanted to move billing out of the clinic, Kareo is positioned to immediately pickup and continue those functions seamlessly because of the cloud-based system. We particularly like the security of that backup plan. 

We couldn't be more pleased on performance and ease of use. The highly competitive rate, month to month no contract, and no large upfront costs or maintenance fees are all excellent features as well! 

With two generations of healthcare providers and a combined over 50 years in the field, and having previously owned a physician billing software company for more than 20 years, we are pleased to give Kareo a high recommendation.  

Easy to setup and train new staff; powerful enough to really perform

Customer service 

At first was good, but after the merger there was no help and fees to pay if I did need help, so I had to cancel it and pay until the end of my contract, which ended up costing more.  Do not sign up for this EHR!

No customer service

PatientPop is easy, but could use some enhancements

Overall, it's been positive. Some delays occurred when transitioning.

Customer Satisfication

You spelled received wrong in your emails!!! 

Wonderful, [sensitive content hidden] is a fabulous employee!

Happy With Tebra!

Good SEO. Poor support . I have had other vendors reaching out. Please assist me - service recovery has got to be important to you. 

Poor customer support for clinc

It is my purpose to spread my awful experience that I went through with everyone so that no one has to go through it also. Once you sign that contract, they will not allow you to terminate it under any circumstances unless you pay it out entirely. 

Concerned Customer

Easy  since day one

Kareo

Customer Service = 0

Since the merger you failed the customer 

GREAT JOB TEBRA !!

It has helped with getting patients to call or text our office. Because of our web site they have a better idea of how we are and the services we offer

Ease of use

It was a nightmare especially after Tebra took over. STAY AWAY!! 

Stay away!

Even our billing service had excessive response time from customer service. The calendar has limited ease of use. Putting in charges and EHR work fine.

Tebra Reviews - Page 5

1,289 reviews

It works well for mental health needs.

own