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Tebra Reviews - Page 6
1,289 reviews
Recommended
Joy I.
Mental Health Care, self-employed
Used daily for 1-2 years
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I have remained with Kareo/Tebra because the features I use daily work for me and my practice. The cost is affordable and overall it has been a seamless process. I do enjoy having the ability to review steps around multiple areas of need via the Kareo University at my leisure. Customer service has been amazing in being able to guide me through billing insurance and and answer questions that have had in the past year.
Setting up new patients has been an ease, as well as navigating the calendar, collecting cash and credit card payments, and texting or receiving messages from patients via the portal.
Online scheduling features created duplicate patient records which have been cumbersome to fix. I have lost patient notes, either through user error or the system timing out. Billing insurance has been a nightmare to say the least.
Erik O.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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Horrible!!! Although this platform looks great and the UI/UX is beautifully crafted, the platform functionality is awful right now. If they can fix the flaws I’ve outlined, they’ll be fine, but they are at least 2 years away from prime time.
I hated every second of it. Terrible product right now. They should spend money on functionality and less on sales and advertising a product that’s not good.
SOOO MANY THINGS!1). Help section often highlights the old system and isn’t relevant anymore. That’s like having a car instruction manual for a model from 5 years ago with completely different features. Come on Kareo!2). They always say they will have someone call you back and then nobody does, so you’re stuck. 3). The messaging system isn’t tied to the patients chart. Also, if you have more than 1 practitioners in your office, expect to have to read all of their patient messages too to make sure they aren’t for you…and you can’t delete them from your computer. Everything morning find myself having to read through 100 messages, 3/4 of which aren’t mine. If you ever have to refer back to a message, even though they say you can search, it doesn’t work.