WellSky Home Health Pricing, Features, Reviews & Comparison of Alternatives

WellSky Home Health

Software solution for home health agencies.

3.45/5 (73 reviews)

WellSky Home Health overview

What is WellSky Home Health?

WellSky Home Health (formerly Kinnser Software) is a web-based software solution that helps home health care agencies successfully increase efficiency, grow profitability, improve communications, and better coordinate patient care.

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
WellSky Home Health screenshot: Episode Manager Intake SchedulingWelcome to WellSkyWellSky Home Health screenshot: Master Calendar Intake SchedulingWellSky Home Health screenshot: HotBox TasksWellSky Home Health screenshot: Progress to Goals - Delivery of CareWellSky Home Health screenshot: Plan of Care - Delivery of CareWellSky Home Health screenshot: Infection Control Quality Assurance

WellSky Home Health reviews

Value for money
Features
Ease of use
Customer support
  2.9
  3.3
  3.8
  3.2
cassie denham

I have really enjoyed using Kinnser and feel it has made our business much more efficient.

Used daily for 2+ years
Reviewed 2018-01-24
Review Source: Capterra

Pros
I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs.

Cons
I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny Nelson

Daily Use of Kinnser

Used daily for 2+ years
Reviewed 2019-09-12
Review Source: Software Advice

Pros
critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings

Cons
Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob Jach

Physical Therapist using Kinnser Software

Used daily for less than 6 months
Reviewed 2018-02-10
Review Source: Software Advice

I have used five different EMR systems (but no other Home Health Specific ones) and find Kinnser to be the most frustrating of all of them. Kinnser migh be the best "bang for the buck" or even the best Home Health option, but I would encourage potential subscribers to shop around and/or ask for a trail (as difficult as that would be as were talking EMR here) first.

Pros
Interface is generally fairly intuitive. Daily notes are well organized. Perhaps its greatest strength is the interface for performing an OASIS SOC note. It makes the best of a long document. Customer support, while rarely able to solve the issues I have had, are professional and courteous and wait times are reasonable.

Cons
There are many. Keep in mind that I am a fairly new PT (graduated May 2016) and have been using Kinnser for almost 3 months. However, while I am no computer programmer, I consider myself computer literate and well above average in using applications like MS-Excel. Here are my biggest complaints with Kinnser: -there is no auto-save feature, which still causes me to lose information on a weekly basis (How hard is it to click save? Answer: Not especially hard, but if you make a few quick notes and get back to working with a patient, surprisingly so.) -The system is supposed to time out in 45 minutes if work isn't saved (note: this is not 45 minutes of no use, but 45 minutes of not being saved). This seems quite generous, but note that this is 45 minutes in theory. There are other issues with the time out feature as I will explain below. Today, I was writing in the assessment section and the time out screen popped up (warning you to "click here to stay signed in" or "click here to sign out"). A five minute timer runs in this pop-up window. Fair enough. But it had not been 45 minutes since I last saved and when I spoke with Customer Support (no wait time on the phone, which was nice), they told me that it had been only nine minutes since it last saved. I wouldn''t have even called Customer Support if the "Click here to stay signed in" button worked, but it didn't. It just reset the timer. Re-clicking it only reset the timer again. Indefinitely. So I called Customer Support. When I asked for an explanation as to why the timer feature was not working they told me that they had updated Kinnser the previous evening and since I had not cleared my cache and cookies , this essentially made the time-out clock poorly calibrated and not work. I can't refute that argument as I had only cleared my cache the previous afternoon, not previous evening. I pointed out that roughly fifty percent of the time the "stay signed in feature" does not work and either logs me out or just resets the clock indefinitely when the timer does show up. I clean my Browser's cache weekly. They had no explanation for this. (Customer support is again very patient and friendly throughout all of this). -Viewing past notes is very cumbersome as it will split the subjective written portion (or objective or assessment) into separate parts of the generated pdf. (The subjective portion will start at the beginning of the note, but then users will have to scroll down to the bottom of the note to read the rest of the subjective portion.) It's like reading a newspaper, but having to switch multiple times between the front page and some page in the middle of the paper. Very weird. I have not asked for an explanation for this. -While I did say the OASIS is fairly well organized for the initial run-through of the note, going back to edit could easily be made more efficient. Sections are divided into Prognosis/ADLs/Nutrition/Medication/Endocrine/etc pages, but if you have been asked by a supervisor to correct mistakes and (s)he only provides the "Moo Number" (ex. M-2205), and you aren't experienced enough in the OASIS to know immediately what section that is in, you have to go hunting for it. It would be great if they could put a "Moo Number" index with hyperlinks, or failing that, put the range of Moo Numbers for each page after on the menu screen. It would make navigating the OASIS for editing much faster. -K-mail. K-mail is a form of inter-office email. Imagine a pre-year 2000 web based email system. That's kmail. It works, it's functional, but that's it. If you reply or forward a kmail, the previous author's message is not indented or color changed. In the rare long kmail exchange, it could be near impossible to tell who wrote what or when one response starts or ends unless each author started and finished with a salutation. -Those last two complaints about the OASIS and K-mail are indicative of most of my concerns with Kinnser Software. It's that there are so many things that seemingly could be made more efficient or user-friendly without gutting the program, but remain unaddressed. If Kinnser was in Beta or a free program, I'd be willing to overlook a lot of its issues and annoyances. But Kinnser is not free. (I don't know how much my employer pays for a subscription relative to other EMRs.) I've used five different web-based EMRs in my short career/internships and while I had complaints about all of them (smart/cassamba, webPT, others I don't recall the name of now), none have so frequently frustrated me or resulted in lost data as often as Kinnser. Frankly, it drives me nuts. I've worked with Cassamba/smart much longer than Kinnser (10 months versus 3) but have only called Cassamba for support maybe three or four times. I call Kinnser with an issue possibly an average of almost once per week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Tim Moran

Clinical review

Used occasionally for 2+ years
Reviewed 2018-09-21
Review Source: Software Advice

Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

Pros
The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

Cons
I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Abraham Steel

Competent but not Competitive

Used weekly for less than 6 months
Reviewed 2019-07-03
Review Source: Software Advice

Pros
When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company.

Cons
I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical issues. I am constantly signed out when I’m barely idle for ten minutes, and sometimes I even click the “stay signed” button that pops up and I’m signed out anyway, I can’t seem to find clinical notes and data necessary for billing - it’s as if the PTs and RNs post them and then they’re lost in the Kinser Matrix. I have had more issues billing and exporting digital claim files with this software than any of its contemporaries. I can not recommend this until they get their act together.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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WellSky Home Health pricing

No long-term contracts. No fees per user. No overage charges. All the training and support you need.

WellSky Home Health features

Activity Dashboard

API (110 other apps)
Appointment Management (205 other apps)
Automated Scheduling (99 other apps)
Automatic Notifications (131 other apps)
Billing & Invoicing (195 other apps)
Calendar Management (135 other apps)
Charting (133 other apps)
Claims Management (137 other apps)
Client Portal (124 other apps)
Compliance Management (141 other apps)
Customizable Reporting (118 other apps)
Document Management (117 other apps)
Document Storage (108 other apps)
HIPAA Compliance (236 other apps)
Records Management (182 other apps)
Reminders (198 other apps)
Reporting & Statistics (166 other apps)
Self Service Portal (119 other apps)
Workflow Management (134 other apps)

Videos and tutorials

Additional information for WellSky Home Health

Key features of WellSky Home Health

  • Full point of care clinical suite for all clinic disciplines
  • Automatically consume and post ERNs in minutes
  • Drug interaction screening by integrated Medi-Span®
  • Integrated ICD code lookup
  • A real-time Dashboard to monitor key agency metrics
  • Unlimited technical support for you and your field staff
  • Comprehensive online help resources and videos
View All Features