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WellSky Home Health vs WellSky Personal Care Comparison

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Overview

WellSky Home Health (formerly Kinnser Software) is a web-based software solution that helps home health care agencies successfully...

WellSky Personal Care is a complete web-based home healthcare software, targeting the needs of private-duty home care agencies...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.4

79

5

4

3

2

1

25

15

16

15

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.5

252

5

4

3

2

1

181

46

10

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Note forwarding is a very good feature and and medication auto fill save time. Also like that I can save templates on various diagnosis.
The ease of training, and the xtra trading videos were a big help. I liked the price of the software.
I am the clinical leader and co-owner of a privately held medium sized home health care company. We have been using Kinnser for two years and are very happy.

Pros

Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.
We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.
Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology.

Cons

But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing.
Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches.
Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad.

Cons

Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program.
Costumer service is very bad , you have to send emails in order to communicate with them.
Very little in the vein of negativity to say about this software.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features6
  • Activity Dashboard
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Client Management
  • Electronic Signature
  • Employee Portal
  • GPS
  • Monitoring
  • Patient Records Management
  • Payroll Management
  • Referral Tracking
  • Scheduling
  • Task Scheduling
  • Time Tracking by Client
  • Total features14
  • Activity Dashboard
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Client Management
  • Electronic Signature
  • Employee Portal
  • GPS
  • Monitoring
  • Patient Records Management
  • Payroll Management
  • Referral Tracking
  • Scheduling
  • Task Scheduling
  • Time Tracking by Client

Integrations

  • Total integrations3
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations5
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

JP
AvatarImg

Justin P.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky Home Health logo

WellSky Home Health

WellSky for Hospice

Reviewed 2 years ago

WellSky far surpasses the previous software we used a few months ago.

Pros

WellSky for Hospice has simplified managing my patient load and insuring that all of my workload is organized. Charting is simple and easy on this software.

Cons

The Messaging feature does not allow you to scroll through messages while viewing a message. If you receive several messages, you have to constantly back out and view each individual message.

PS
AvatarImg

Patrick S.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Home Health logo

WellSky Home Health

Steep decline in services and support once WellSky entered.

Reviewed 3 years ago

No benefit of being with a huge corporation like WellSky.

Pros

Easy to use schedule, billing and notes. Flow of the notes are well planned.

Cons

Once WellSky took over Kinnser the quality of support and care for their clients ended. Kinnser was great and did not think of you as a number. WellSky cares more about increasing costs and complicating the Home Health Software. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad.

RJ
AvatarImg

Rob J.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Home Health logo

WellSky Home Health

PT Rob from Home Health Returning to Review Almost 3 Years Later

Reviewed 2 years ago

In brief, these issues remain: -No auto-save feature ("We're working on one, I've been told." That was 2 years ago.) I don't really lose much anymore due to the lack of an auto-save feature because I have given up with Point of Service documentation and do about 90% of my note at home. It is very difficult to do POS documentation, especially evaluations. The two PTAs and OT at my company do minimal...

Pros

Customer Support is friendly. The software is fairly intuitive and takes very little time to learn. I am a Home Health Physical Therapist using Kinnser/Wellsky Software since Fall of 2017.

Cons

Wow! I have been using this software since fall of 2017. I last wrote a review in February 2018. Of significance, NONE of the issues I had in February 2018 have been addressed. Please see that review so I don't have to repeat the details. Further, the changes they have made (very few from the perspective of an in-the-field-clinician) have made the EMR worse, not better. I AM THINKING OF QUITTING MY JOB OVER THIS SOFTWARE! It makes me very depressed and makes productivity very difficult. I note that very few of the reviewers on this website are clinicians in the field. In my limited experience, most don't like it.

TW
AvatarImg

Tracie W.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WellSky Home Health logo

WellSky Home Health

Kinnser Review

Reviewed 6 years ago
Pros

The assessments and notes are very easy to complete. I like the calendar and the scheduling reports.

Cons

The managed care reports related to billing and payments.

AS
AvatarImg

Abraham S.

Financial Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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WellSky Home Health logo

WellSky Home Health

Competent but not Competitive

Reviewed 3 years ago
Pros

When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company.

Cons

I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical...

TP
AvatarImg

Theresa P.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WellSky Home Health logo

WellSky Home Health

Home Care Review

Reviewed 6 years ago
Pros

Vendor was very helpful. However I feel that a representative should come out and do a one course on the software. We have a sister facility and was told we could use this software at that location for billing as well. The invoice total is not matching up correctly with client hours. This one of the reason we chose to go with Kinser instead of Clear care.

Cons

Would really like some one on one training for our Home Care because we have 2 locations.

SF
AvatarImg

Stacey F.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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WellSky Home Health logo

WellSky Home Health

Moving to another software after only 7 mos.

Reviewed 6 years ago
Pros

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Cons

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

KG
AvatarImg

Kristyn G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Home Health logo

WellSky Home Health

This reviewer only left a rating

Reviewed 10 years ago

Kinnser Agency Manager is awesome software for home health. I am the clinical leader and co-owner of a privately held medium sized home health care company. We have been using Kinnser for two years and are very happy. We switched from server based software to a web-based soft ware due to both patient privacy issues and to improve accuracy by mandating real time point of care documentation. Kinnser...

Pros

No pros were added to this review

Cons

No cons were added to this review

HH
AvatarImg

Hannah H.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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WellSky Home Health

It's a good system, but could be better!

Reviewed 7 months ago

It is just okay and I hope the software becomes the best in the future. In my opinion, the software could use a lot more tools and updates for better patient care.

Pros

I like that I can do my job online and have options for keeping up with my work duties.

Cons

It is not a user-friendly software and the site does crash at least 1-2 a months for periods of whole days. If many items/tasks could auth-populate themselves, it would save clinicians and administrators many hours.

CM
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Coleen M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Home Health

This reviewer only left a rating

Reviewed 10 years ago

Optimal Care, Inc. is a Medicare certified Home Health agency located in southeastern Michigan. Three nurses make up majority ownership of the agency and our nurse practitioner model of care is unique in the home health care market. We transitioned from a server based software system to Kinnser, a web-based software solution in 2010. After 2 laptops were stolen containing protected health information,...

Pros

No pros were added to this review

Cons

No cons were added to this review

TS
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Terri S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Home Health

This reviewer only left a rating

Reviewed 10 years ago

I have been using Kinnser for two years and I can't imagine a system that is easier to use or a company that is as responsive to their clients as Kinnser. This is my first experience with an Electronic Medical Record system... or any medical record system because I don't have a health care background. If I can learn this system as quickly as I did, any one can! I cannot say enough good things about Kinnser's staff. From the CEO and down the line each and every person is kind, friendly, skilled and responsive. Every call or email question, inquiry, or suggestion is acknowledged and responded to within at least 24 hours. I would highly recommend this product and this company to everyone.

Pros

No pros were added to this review

Cons

No cons were added to this review

DS
AvatarImg

Darrell S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WellSky Home Health logo

WellSky Home Health

Disappointing Start but happy with the product

Reviewed 5 years ago

Nurses stopped complaining about software that was too difficult to use.

Pros

User friendly Web-based Company stays on top of regulatory changes Online and web-based training library is comprehensive

Cons

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8...

DJ
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Dina J.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care logo

WellSky Personal Care

Excellent software!

Reviewed 2 months ago
Pros

WellSky is extremely intuitive and easy to use!

Cons

Sometimes WellSky has almost too many little things to know, but that's hardly a complaint.

jd
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jessica d.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Stremlined our Operations!

Reviewed 4 months ago

WellSky Personal Care helps us to streamline our day-to-day operations which allows for a better work-life balance among all employees. The software is accessible from anywhere as it is web based and this has been a breath of fresh air since the majority of our work can be done remotely.

Pros

WellSky Personal Care has streamlined all aspects of our operations.

Cons

There haven't been any issues with the software other than the occasional service outage which is remedied almost immediately once it is reported.

JH
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Jess H.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

Quick and easy- still a ways to go with development overall

Reviewed 5 years ago
Pros

User friendly Good support Intuitive always improving Caters to the home health care field keeps users up to date on changes

Cons

Doesn't partner with hireology Takes a while for older users to learn Pay rates need to be manually changed

SB
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Scott B.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care logo

WellSky Personal Care

Wellsky has destroyed clearcare and ruined all ideas of product support, stay away

Reviewed a year ago

Started off great, it quickly turned to crap. I am now looking at an alternative as they could care less about the companies they serve.

Pros

Used to be great, not much good to say now.

Cons

Wellsky bought them out did away with any real support. now you submit a ticket and it is closed without any sollutions. You will be lied to about features by sales. I am still waiting for a promised administrator app after a year when promised after 2-3 months.

CB
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Carrie B.

Public Safety, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care logo

WellSky Personal Care

Amazing Software

Reviewed 6 years ago

I have been a user for almost 4 years. After researching other software's available my choice was definitely Clear Care. I can honestly say I have not been disappointed. I don't know how our company could have managed everything without it. Clear Care continues to add new features and expand. If you are looking for a way to manage your home care organization nothing out there trumps Clear Care.

Pros

The simplicity and being user freindly

Cons

needs more features for marketing side of home care

TO
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Tyson O.

Public Safety, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky Personal Care

Clearcare homecare software

Reviewed 6 years ago

ClearCare is great homecare platform, reports are clear, scheduling functionality is a big time saver. It is simple, easy to use and navigate through. My office recommends it.

Pros

Scheduling, payroll and home assessments forms are great.

Cons

they do have some down time due to technical issues that are still being fixed, but normally doesn't take too long, just may mean that you have to manually clock a caregiver in/out during that time period

EH
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Elizabeth H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

5 Star company

Reviewed 8 years ago

Clear Care has been a life saver for our company. It is user friendly and it documents everything you do. You are able to customize it based on the needs of your company. It is constantly updating and keeping up with changes in, in home health. Some of the examples, are UB-04 forms, help you monitor anyone over 40 hours, mileage and travel time. I love the system and you will see the benefits of using clear care for your company needs.

Pros

No pros were added to this review

Cons

No cons were added to this review

RG
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Rebecca G.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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WellSky Personal Care

Good core concept, execution is a little lacking

Reviewed 5 years ago

Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

Pros

It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

Cons

While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

JW
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Jeff W.

Public Safety,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

ClearCare - the leader in Point of Care software in Home Care

Reviewed 7 years ago
Pros

The software is cleanly built with an easy and intuitive interface and fast responsiveness. It has greatly enhanced our productivity to far exceed the investment!

Cons

Built, it seems, for the vast majority of home care agencies (smaller size) but with a few work-arounds, can work for a large agency quite well!

JL
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Jen L.

Health, Wellness and Fitness, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WellSky Personal Care logo

WellSky Personal Care

Really like Clear Care

Reviewed 6 years ago

We were recently bought out by a corporation company. We convince them to change over to Clear Care as their scheduling tool for all their health care agencies in their company. It is easy to use and understand.

Pros

Easy to use and understand

Cons

Don't really like all the check boxes to click when assigning a caregiver. I liked the way it was before.

SW
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Sean W.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care logo

WellSky Personal Care

ClearCare brought us to the modern world

Reviewed 8 years ago
Pros

ClearCare is extremely easy to use and straightforward, yet comprehensive of our needs for managing a complex Home Care workforce.

Cons

We have some unique requirements as a public-funded provider, particularly with our caregiver training requirements. ClearCare has been taking note of them, however, and I expect that after another 3-4 months, we'll have solutions. They have an excellent customer service team.

AR
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Anonymous Reviewer

Verified reviewer

Individual & Family Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care logo

WellSky Personal Care

Easy to use and navigate!

Reviewed 5 years ago
Pros

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Cons

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

BA
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Bruce A.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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WellSky Personal Care

Good, comprehensive tool, but support for all billing features lacking

Reviewed 3 years ago

I'm at a 6 out of 10, because the company doesn't seem to know, nor support all its features. They have a Community feature that allows for favorable billing for small community clients - but they can't quite seem to know how to operationalize the billing for that feature. I've called their billing department - and I have never, ever had anyone answer the phone over there. This is very different from other companies, and tech companies I've dealt with. In my experience, their tech support is way more responsive, and is actually pretty good.

Pros

Comprehensive approach to our Home Care business. I like having everything in one place. The reminder and notifications options are fairly robust. Their Mobile app, is important, and works decently well.

Cons

The interfaces can be kludgy, and slow. Adding to the slowness have been once or twice/quarter sporadic outages that last 2-4 hours, or so.

BB
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Bob B.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care logo

WellSky Personal Care

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

Reviewed 5 years ago

Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Pros

The intuitiveness of the user interface is wonderful. Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

Cons

It would be nice if the custom report function was able to provide reports in a format other than Excel.

JS
AvatarImg

Jeff S.

Public Safety,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky Personal Care

ClearCare is Info Central!

Reviewed 8 years ago
Pros

They have a solid understanding of the workflow needs of the home care space. The platform continues to evolve and improve. I also appreciate that they continue to provide leadership in the space.

Cons

I'd prefer a different methodology to prioritize feature enhancement requests. Today, they rely on "likes" to drive prioritization and visibility. It results in duplication and also does not distinguish someone who writes the check for the services from an end user. I would like to see a "like" from a site administrator be equivalent to 10 "likes," so that it is clear that an owner has assessed and determined financial impact, and as a result, the request is given higher priority than something that comes from an end user.

SW
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Sue W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

Perfect Point-of-Care System

Reviewed 8 years ago

ClearCare is an all inclusive system for any home care agency and perfect for our industry. You won't be disappointed with this system and how it helps you schedule care for your clients as well.

Pros

No pros were added to this review

Cons

No cons were added to this review

AL
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Aurora L.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

It's been a great assest for our company!

Reviewed 8 years ago
Pros

I love that ClearCare is so user-friendly! It also is very functional and customizable to your needs. It covers just about every aspect of the Home Health Care Field we need. Any time we have a question, the support team gets back to us promptly and are very friendly. They also welcome and implement changes you may need or questions you might have that cater to your company's individual needs. Also,...

Cons

There isn't much I don't like about this product. However, the caregiver login via phone or PC could include the ability to view their payroll breakdown.

JE
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Jerod E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

Fantastic system!

Reviewed 8 years ago

ClearCare has been the best decision that A Place at Home has made. We can easily control all functions of our business from anywhere. If we ever have an issue, they are on top of it right away. I am also impressed with how consistently they make improvements and additions.

Pros

No pros were added to this review

Cons

No cons were added to this review

RG
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Rachael G.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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WellSky Personal Care

Nice and Easy

Reviewed 9 years ago
Pros

Before working in home care, I worked in the medical field using various electronic medical record systems. From working with those systems to ClearCare, the difference is night and day. ClearCare is easily customizable, and the fact that the scheduling, billing, payroll, client, and caregiver records are all in one place keeps everything running very smoothly.

Cons

I really don't have anything negative to say about ClearCare.

JL
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Jacob L.

Public Safety, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

It Doesn't Get Any Better Than ClearCare

Reviewed 6 years ago

We have been a customer for 3 years and could not be happier with the product and support from these guys. They are always improving the user interface, adding new features and helping us to run our agency more efficiently. If you need all in one home care software solution you cannot go wrong with ClearCare!

Pros

User interface, customer support, marketing support.

Cons

No cons were added to this review

EW
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Everett W.

Public Safety,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Excellent Product and Service

Reviewed 9 years ago
Pros

It has been a pleasure working with ClearCare over the last two years. I have two home care businesses using ClearCare. They have amazing customer service and the product is easy to work with yet has deep capabilities that make work smarter and easier. They have been very responsive to my requests and have even implemented a few of my suggestions. I would definitely recommend it!

Cons

The two year contract is a little daunting. I wish they had a phone app (they did upgrade their site to be more mobile friendly, but an app would still be nice).

MB
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Marcy B.

Hospital & Health Care,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Spread the word

Reviewed 8 years ago
Pros

I like the ease of use as I move around the software. Also, the answers to my questions are often already there because someone else had the same thought process or issue.

Cons

I can't really say there is anything I don't like about this product and vendor. I have referred this software to a home care boot camp I went to because they were seemingly unhappy with the vendor that had been using for the last several years. Also, the fact this it is web-based and I can pull it up on my cell phone, tablet, etc. has been wonderful! It has been a lifesaver more than once.

BB
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Bob B.

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  • Value for money
  • Ease of use
  • Features
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WellSky Personal Care

ClearCare is your solution for home care!

Reviewed 8 years ago

ClearCare is the leading software for the home care agency consumer. If you want to save time, save staffing costs, eliminate headaches in the office and be on the cutting edge of home care software then you absolutely must use ClearCare. Pros: - easiest of 5 different scheduling software options used in the past -quick and efficient communication with clients or caregivers via email or text -amazing...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Bob - thank you for your review and for being a long-time ClearCare customer. Thank you for all the great work you and the SoundOptions team does for families in the Tacoma - Washington area.

MA
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Malalai A.

Public Safety, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky Personal Care

Excellent software for Home Care Agencies

Reviewed 5 years ago
Pros

Prior to even knowing about Clear Care I had been literally pulling my hair out scheduling my caregivers. This was the absolute most difficult part for me when getting my agency off the ground at first. I started off as a solopreneur (like most) and did not learn how valuable software like this can be when building the foundation of a home care agency. The on boarding process was seamless and they made it really easy for me to get going.

Cons

Overall it has been a great experience so far. I am not sure what exactly can be done to improve the software at this time because it is so much better than what I have been using!

SW
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Shawn W.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

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  • Ease of use
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WellSky Personal Care

DO NOT SELECT THIS SYSTEM..... GO WITH ANOTHER HOME CARE SYSTEM FOR YOUR BUSINESS

Reviewed 3 years ago

IF YOU ARE A BUSINESS WANTING TO SUCCEED BY IMPLEMENTING SOLUTIONS TO ASSIST YOUR AGENCY ... PLEASE seek other Software solutions. The Customer Service is also a miss due to they neglect if you needing assistance as a previous customer

Pros

The features to allow the family interaction with the agency to show integrity from the agency.

Cons

HORRIBLE.. CUSTOMER SUPPORT ( We used this system for approx 3-4 years) Very overpriced... However the clients are given a family room to view invoices, scheduling ect. (BEWARE ...if you discontinue your service and a client needs to access a invoice) *WHICH IN HOME CARE IS VERY COMMON* they will not allow access!! This system does not ALLOW you to assist your once paying client at all. PLEASE DO YOUR RESEARCH shop around think about THE LONG TERM!! Would you want to pay good money for the NOW or seek a company that will suffice your AGENCY NOW and LATER.