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Luma Health Comparison

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Overview

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(40)

5

4

3

2

1

30

9

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them.
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.

Cons

This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features43
  • @mentions
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Document Storage
  • Email Invitations & Reminders
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Forms Management
  • HIPAA Compliance
  • Multi-Location
  • Permission Management
  • Planning Tools
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Updates
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Self Service Portal
  • Surveys & Feedback
  • Widgets
  • Workflow Management

Integrations

  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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