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Luma Health vs Pomelo Health Comparison

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Overview

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

Category Leaders

Patient Engagement Platform designed to simplify provider and patient flows. Online booking, secure messaging, broadcast,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

36

11

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.3

5

4

3

2

1

16

17

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Pros

It have been a great partnership and the Pomelo team has been very supportive and responsive.
My experience has been good. My contact has been extremely helpful dealing with all my questions.
This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

Cons

This was unacceptable and rendered the online booking useless.
Aside from the usual system lag (may it have been the software or poor connection) I would overall say Luma covers mostly everything a medical practice would need in terms of patient engagement.
Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied.

Cons

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.
Terrible support, they responded by deleting my account and data. I responded and they have not replied.
Set up was confusing and not able to make changes based on what we require.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features72
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Intake Management
  • Lab Results
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Progress Tracking
  • Push Notifications
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Softphone
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Mail
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Widgets
  • Workflow Management
  • Total features105
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Intake Management
  • Lab Results
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Progress Tracking
  • Push Notifications
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Softphone
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Mail
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations12
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne
  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Luma Health vs. Pomelo Health

See how Luma Health and Pomelo Health stack up against each other by comparing features, pricing, ratings, integrations, security & more.