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Luma Health vs Intiveo Comparison

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Overview

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

Intiveo is a cloud-based communication management solution which helps dental practitioners engage with patients through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(45)

5

4

3

2

1

34

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(10)

5

4

3

2

1

5

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Pros

They can easily access their messages and reference the time without having to phone the office. The customer support is top notch, and I love the ability to customize all the message features.
It is easy to navigate, and the support team is easily accessible if you should require help using the system. The support line has minimal wait times before you reach a rep for help.
It is an amazing program. The technical support staff are efficient and great.

Cons

This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.

Cons

Hard to think of anything I don't like about EasyMarkit. The only thing would maybe be the lag that sometimes happens when switching between the chat and messaging.
No remote access, so you can cancel or adjust program if weather issues.
Some difficulty when confirming several people from one household.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features72
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Email Alerts
  • Email Invitations & Reminders
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Location
  • Multi-Provider Practice
  • Newsletter Management
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Marketing Managment
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Softphone
  • Survey/Poll Management
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management
  • Total features33
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Email Alerts
  • Email Invitations & Reminders
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Location
  • Multi-Provider Practice
  • Newsletter Management
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Marketing Managment
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Softphone
  • Survey/Poll Management
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management

Integrations

  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Luma Health vs. Intiveo

See how Luma Health and Intiveo stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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