Luma Health vs Jane Comparison

Easy to use, many helpful integrations and the customer service is always quick to respond, solve issues, even implement new features when requested.

Still lacking a few features but I know they're on the way - like Telus Health integration!

Morning Stacey, So lovely to hear from you here on Capterra :) I love working with admin team members as you use Jane all day every day! And I think reviews from people like you, who have worked with many different practice management softwares over your time running practices, are especially sweet to read. I've been really appreciating two things I'm hearing here and as we're looking into 2021: - great customer service (we're here for you!) - listening and actioning on feedback (we're still making Jane more helpful!) I love hearing that these are important to you and we'll definitely keep focussing on those two areas moving forward. Thanks for being part of the Jane Community Stacey!

convenience to schedule health appointments on time at nearby location with ease and secure

I didn't come across any negative point for this software it is always helpful

Hi Navdeep, your review brought a smile to my face today. The sentiments you shared 'Always Helpful' and 'Schedule with Ease', alongside those 5 stars, are a perfect example of how we want our customers to feel, and what we hope everyone's experience with Jane will be. The entire Jane team is grateful to be on this journey alongside you, and we are here whenever questions arise. Hope you have a great week! -Kim on Behalf of Jane

SO USER FRIENDLY. AND I AM NOT GREAT WITH TECHNOLOGY! The user guide was incredible, and the tutorial videos are perfect. It is fast and efficient and they take feedback and implement it

Nothing is really difficult to use by any means. Sometimes it just takes patience when figuring out a new system - but over all with some time and reading it is awesome

Oh Kayla - thanks so much for taking the time to share. I like that you find Jane friendly even as a self proclaimed novice with technology. That's so lovely to hear and I'm glad that Jane is making you feel more comfortable with having a bit of an online assistant. I'm also really proud of you for investing a little time to review the guide and videos - it definitely helps get the most out of Jane when you use the features in a way that best works with your style of practice! Well done Kayla :) We're so fortunate to get to work with Health Care Providers like you and we'll keep working to make Jane even more helpful to you and your practice in the future. Have a lovely afternoon! Alison - Co-Founder

Jane is everything our multi-practitioner health clinic needs to support our patients efficiently. Schedule management, appointment booking, easy charting & EMR management, and billing are all on the same platform.

we have not encountered any issues that significantly impede our use of Jane app.

Wow, Christiana, this review is everything I could ever hope for! It is always great to hear that the scheduling and charting features are easy to use and that using Jane has increased efficiency for your clinic. However, It is incredible that Jane has allowed your practitioners to focus even more on your patient's care. This is Jane's mission, and I am beyond thrilled knowing that this is a reality for you and your clinic :) Thank you for choosing Jane, we are so lucky to have customers like you! -Kim on Behalf of Jane

Jane's instantly available help, scheduling, payment process, and types of reports are at the top of my list. After that, adding/removing staff, setting up sessions, infographs, and now telehealth come a very close second. The opportunity to make suggestions regarding suggested features and voting on the features that are important to our practice is a cool thing, as are the chart templates that create a shared community of practice. Very groovy.

As a mental health practice, there are some issues around confidentiality that require practices which are very difficult if not impossible in Jane. With the help of Jane we have found workarounds - awkward but doable. We're hopeful that as more clinical practices focusing on mental health become a part of Jane, these features will be more readily available. There are no issues with Jane that would cause me to drop any stars. This platform is still a 10 on all fronts.

Susannah-Joy, Thanks for these kind words - first time we've heard that Jane is groovy, and I'm definitely digging it! ;) I love hearing that a shared charting template is creating a feel of community within your practice. That is such a wonderful idea and likely so helpful when coordinating client care. 5 gold stars for you too! And I'm so pleased to be able to tell you that more flexible...

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Jane has so many important features for a private mental health practice. I use Jane for scheduling appointments, sending appointment text/email reminders, making room reservations, sending consent forms, keeping private client data, charting, and for telehealth visits.

Because there are so many features, Jane can be difficult to navigate at times but the video tutorials are helpful when you don't know how to do something.

Hi there, Thank you for taking the time to write this review of Jane. I'm so glad to hear that you're using many of Jane's features from scheduling, to charting and Telehealth! I'd love to hear more about how we could make Jane easier to navigate. Your feedback is really valuable, so please don't hesitate to get in touch with our support team :) Hope you have a wonderful holiday season. Maddie On Behalf of Jane

I have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication.

There are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic.

Hi there, Thanks for sharing some of your experience with Jane across a number of different practices. I'm pleased to hear that you've found Jane flexible although I'm hearing that you might be sometimes finding Jane to be TOO accommodating with the ways to access the same place. Often this is because for an administrator working the front desk - it make sense to get to the billing one way,...

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The product is user friendly, robust, covers almost everything one could want from a software. Support is excellent. Value for money is exceptional. I can't say enough good things about the product/company and support. Often companies will be very nice to you before you buy, but then leave you hanging post purchase....not Jane, their support before and after have been unparalleled. Our clinic is both medical and cosmetic and Jane is able to handle both aspects.

Very few features that are missing that I would like to see. The main one is the ability to print labels for labs. It's apparently on their list of requests so hopefully in the future. Other people have requested secure emailing from within Jane and other small things, but compared to any other medical/health care practitioner software I"ve seen, Jane has certainly been my favorite.

Linda! Thanks you for your review! I will title my response "Linda is an excellent Office Manager" So appreciate the enthusiasm and the notes. I saw one of our Jane clinics recommending a workflow for printing labels - in case it's helpful... They export their Client List from the Reports tab into a CSV (you can run by date range to find new patients created in that time period) and then import the CSV to Avery's software before printing. You do have to do a little manual work to remove the fields you don't want but some have reported success! Hope that helps for now, and I'll add your vote to that feature request. Thanks again for being a part of Jane's story Linda! Alison - Co-Founder

It's a familiar system to most people in BC, used by every RMT that I know as well as most acupuncturists, naturopaths, physiotherapists and chiropractors. It's a hands free scheduler and a versatile electronic health records system. As a solo practitioner (no receptionist) this makes my life a lot easier. The Jane team has put more effort lately into adding and refining features which has been great.

The downside of trying to be a system for everyone means that at some point it might become too difficult to use, or difficult to learn, especially as Jane becomes popular in other countries .

Clayton what a lovely review. Thanks for sharing! I've been limited in length by Capterra on my replies, so I'll just say how appreciative I am to have you as part of Jane's story. Alison - Co-Founder

It is very easy to use and was not difficult to set up practitioners, services and products. The online booking platform is also very patient user-friendly. Report functions are pretty straight forward and I did really like the auto-fill of patient information with intake form completion! The self check-in feature is nice, but would be better if the patient could self complete the appointment as well, right down to the payment. Otherwise, it really doesn't save many steps.

I didn't like how Jane would lock into the last patient when navigating the schedule. It often landed me into the wrong patient's chart or billing information and was quite frustrating. As silly as it is, I hated that there were only 8 colour choices for services. We have so many different services and it was hard to keep them straight. I did also find their 'shift' and 'tagging' functions to be more complicated than they need to be.

Hey Laura! Thank you for leaving those 5 stars, and taking the time to write such a detailed review. I am always a little saddened when a customer leaves Jane, but sometimes it's just not the best fit and it becomes an opportunity for us to learn and grow :slightly_smiling_face: However, I am happy to hear your time with Jane was positive and that you found our support team and Facebook Community group helpful. I might be biased, but I truly believe we have the most amazing customers, who also support Jane's mission to 'Help the Helpers'. As Jane grows and develops new features, I hope you'll keep us in mind- Jane just might be the perfect match down the road. On behalf of the entire Jane team, we wish you the absolute best! -Kim

I am the client care coordinator for my mental health care organization and I find this software to be very intuitive. The scheduling page layout is set in a way that would come natural to most people, so I do not have to waste time guessing where everything is.The product is very easy to use. What you cannot figure out yourself, you can go to Jane University to watch videos or email customer service to guide you through the process.It is great that we have the ability to standardize our own language used on the booking page and the scheduling page. It is really customizable.All in all, I would recommend this product to other therapy clinics.

The settings section is a bit complicated for the full access user. I love all of the options available, but some of the subtitles do not match the content included in that section. It could use some re-organizing.

Hi Kimberly, Happy Friday! Thanks for writing us a review. I am so pleased to hear that you find Jane to be intuitive and easy to use. It sounds like you've had a chance to talk to our support team as well. Thanks for providing feedback on Jane's settings area. Jane's always working on self-improvement, so this is helpful information to bring back to the team! We appreciate you :) Maddie On Behalf of Jane

This product integrates seamlessly with my business and is incredibly easy for clients to use.

The requests I have are ones that will happen eventually.

Hi Nicole, Thank you so much for your kind words and generous recommendations. I just shared your response with the whole team because I know they will all be so appreciative, especially our support team who truly do strive to give those thorough, thoughtful solutions you've described :) I want to give you all the stars back for being a part of Janes's story! Have a fantastic weekend. Maddie On Behalf of Jane