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Luma Health vs ReferralMD Comparison

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Overview

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

ReferralMD is a patient engagement software that helps healthcare organizations manage referrals, e-consults, scheduling...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(45)

5

4

3

2

1

34

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(4)

5

4

3

2

1

2

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Pros

Not enoughreviews yet

Cons

This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features72
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EHR-Agnostic
  • Electronic Faxes
  • Email Invitations & Reminders
  • Email to Fax
  • Encryption
  • Facility Scheduling
  • Fax Management
  • Fax to Email
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • FoIP
  • For Medical Purposes
  • Forms Management
  • Full Text Search
  • Group Scheduling
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Intake Management
  • Live Chat
  • Loyalty Program
  • Medical History Records
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Format Support
  • Multiple User Accounts
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Planning Tools
  • Practice Management
  • Predictive Analytics
  • Print Management
  • Prioritization
  • Progress Tracking
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Role-Based Permissions
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Service Portal
  • Softphone
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management
  • Total features91
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EHR-Agnostic
  • Electronic Faxes
  • Email Invitations & Reminders
  • Email to Fax
  • Encryption
  • Facility Scheduling
  • Fax Management
  • Fax to Email
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • FoIP
  • For Medical Purposes
  • Forms Management
  • Full Text Search
  • Group Scheduling
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Intake Management
  • Live Chat
  • Loyalty Program
  • Medical History Records
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Format Support
  • Multiple User Accounts
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Planning Tools
  • Practice Management
  • Predictive Analytics
  • Print Management
  • Prioritization
  • Progress Tracking
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Role-Based Permissions
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Service Portal
  • Softphone
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management

Integrations

  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations3
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Luma Health vs. ReferralMD

See how Luma Health and ReferralMD stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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