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Luma Health vs Relatient Comparison

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Overview

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(45)

5

4

3

2

1

34

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

(19)

5

4

3

2

1

14

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Pros

The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.
Love how easy it is to use and I can always reach customer service if I need help with anything.

Cons

This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.

Cons

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.
Have had some trouble getting a response from customer service to fix an issue.
Patients, from time to time, complain that they get to many reminders.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features72
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Auto-Dialer
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Retention Management
  • SMS Reminders
  • Scheduling
  • Secure Login
  • Self Service Portal
  • Softphone
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Mail
  • Widgets
  • Workflow Management
  • Total features55
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Auto-Dialer
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Live Chat
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Retention Management
  • SMS Reminders
  • Scheduling
  • Secure Login
  • Self Service Portal
  • Softphone
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Mail
  • Widgets
  • Workflow Management

Integrations

  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations8
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Luma Health vs. Relatient

See how Luma Health and Relatient stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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