0
App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Luma Health vs Relatient Comparison
Add to Compare
Compare similar apps
Jobber
Bitrix24
Acuity Scheduling
HoneyBook
Wix
Vagaro
Good recommendations?
Overview
Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...
Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No screenshots yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.
Rosie C.
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.
Pros
The outreach model has made a significant improvement in our no-show rates, it dropped from 11-12% to 5-6% improving access to care, physician productivity and revenue.
This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff.
Love how easy it is to use and I can always reach customer service if I need help with anything.
Cons
This was unacceptable and rendered the online booking useless.
Aside from the usual system lag (may it have been the software or poor connection) I would overall say Luma covers mostly everything a medical practice would need in terms of patient engagement.
Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied.
Cons
I am truly disappointed in the campaign product as we are still not using it because there does not seem to be anyone that can answer my questions.
Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added.
Have had some trouble getting a response from customer service to fix an issue.
Key features
- Total features66
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Automated Scheduling
- Booking Management
- Broadcast Messaging
- Calendar Management
- Calendar Sync
- Call Reminders
- Campaign Management
- Care Plan Management
- Charting
- Chat/Messaging
- Client Database
- Client Portal
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Customer Database
- Customer History
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop
- E-Prescribing
- Electronic Payments
- Electronic Signature
- Email Reminders
- File Sharing
- For Family Medicine
- For Medical Purposes
- Group Scheduling
- HIPAA Compliant
- Live Chat
- Messaging
- Mobile Access
- Monitoring
- Multi-Location
- Multi-Provider Practice
- Multiple Appointment Types
- No-Show Tracking
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Payments
- Online Scheduling
- Patient Communications
- Patient Education
- Patient Engagement
- Patient Intake
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Patient Scheduling
- Payment Processing
- Payment Reminders
- Physician Management
- Practice Management
- Progress Tracking
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Records Management
- Recurring Appointments
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- SMS Messaging
- SMS Reminders
- Scheduling
- Self Service Portal
- Softphone
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Video Conferencing
- Virtual Waiting Room
- Workflow Management
- Total features55
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Automated Scheduling
- Booking Management
- Broadcast Messaging
- Calendar Management
- Calendar Sync
- Call Reminders
- Campaign Management
- Care Plan Management
- Charting
- Chat/Messaging
- Client Database
- Client Portal
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Customer Database
- Customer History
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop
- E-Prescribing
- Electronic Payments
- Electronic Signature
- Email Reminders
- File Sharing
- For Family Medicine
- For Medical Purposes
- Group Scheduling
- HIPAA Compliant
- Live Chat
- Messaging
- Mobile Access
- Monitoring
- Multi-Location
- Multi-Provider Practice
- Multiple Appointment Types
- No-Show Tracking
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Payments
- Online Scheduling
- Patient Communications
- Patient Education
- Patient Engagement
- Patient Intake
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Patient Scheduling
- Payment Processing
- Payment Reminders
- Physician Management
- Practice Management
- Progress Tracking
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Records Management
- Recurring Appointments
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- SMS Messaging
- SMS Reminders
- Scheduling
- Self Service Portal
- Softphone
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Video Conferencing
- Virtual Waiting Room
- Workflow Management
Integrations
- Total integrations12
- Birdeye
- Cerner Ambulatory
- Clarity Wave
- Curogram
- Google Calendar
- Google Maps
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- NextGen Office
- Peerlogic
- Podium
- QuickBooks Online Advanced
- ReminderCall.com
- Review Wave
- Stripe
- Xero
- athenaOne
- eClinicalWorks
- Total integrations8
- Birdeye
- Cerner Ambulatory
- Clarity Wave
- Curogram
- Google Calendar
- Google Maps
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- NextGen Office
- Peerlogic
- Podium
- QuickBooks Online Advanced
- ReminderCall.com
- Review Wave
- Stripe
- Xero
- athenaOne
- eClinicalWorks
Alternatives
Explore similar apps
User reviews that mention these apps
BB
Bridget B.
Medical Practice, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The product has a lot of functionality, although not always accurate, requiring "tweaks" to get things back on track.
Pros
We are using Relatient for our patient appointment reminders, rescheduling, health campaigns and also for patient bill pay and electronic registation
Cons
Sometimes hard to explain to support when we experience issues
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.