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Jason K.
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
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Amazing! This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs. In most cases questions are answered in less than 24 hours. The team we have been working with during implementation are knowledgeable about the product and prepared to answer questions. As far as the product itself, it has far exceeded expectations and brought a ton of value to our practice.
The Luma platform has been really easy to deploy to users. The customer service and training have greatly helped with deployment as well. Our staff have quickly learned the software. Our roll-out timeline was quickly changed due to how quickly we were able to learn and launch the software.
Such as the case with most software, how we do business does not always align with how the software was designed for use. With that said Luma has coordinated meetings for us to discuss how the product could better support our practice.
Amy G.
Medical Practice, 11-50 employees
Used daily for 6-12 months
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Previously we only had patient appointment reminders via phone calls, now patients can determine if they prefer a phone call or prefer a text message reminder. We seamlessly integrate new patients into the schedule with an easy new referral process through Luma, and we maintain full schedules through automated technology versus staff time in rescheduling when a patient cancels their appointment.
Luma is very user friendly and provides more options to patients as they are referred to the practice as well as ongoingly with appointment recalls. We have it integrated with our Practice Management system-Allscripts and it helps us maintain a full schedule as well as quickly schedule new referral patients from other offices.
The monthly spend is more than what we were paying before, but the functionality outweighs the cost over the long term.