Luma Health Reviews - Page 2

Luma helps us manage our referrals far more effectively, saves staff time in patient communication, nad increases our effectiveness in communicating with the patients. Luma cut our no show rate in half the first month we started using the software.

We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts. This has since been resolved.

Thank you for taking the time to leave us a review, Chris! We are so grateful to have had your partnership for this long, and we look forward to continue working together!

The text message feature was our favorite. It reminded patients of appointments, but also allowed us to text with them real time if their physician was running out for a delivery, or late. It made rescheduling appointments much easier.

The forms sections were confusing to patients and when they signed forms it didn't show us what they signed, just showed us the signature, which wasn't really helpful for our EMR system.

The software is well-managed in that it has infrequent downtime and errors compared to other software that we use. Customer service is good. Product works well.

On the expensive side. We had some difficulty with our initial setup, but they worked through this with us.

The automation, management, and notification of our patient wait list along with the collaboration tool has had an immediate impact on both our no-show rate, and our day-to-day efficiencies. The software is very responsive, looks aesthetically pleasing, and strikes a great balance for both technically inclined users, and those who may not be as comfortable with computer programs/apps.

Some filtering options could be expanded, however the current options work well under just any circumstance.

Thank you for taking the time to leave us a review, David! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

It saves us a lot of time and money sending out our reminders and cancellation offers. Since it works directly with our Electronic medical records it can even fill appointments for us over the weekend while we are closed.

It’s sometimes hard to get ahold of a person for help. Occasionally we don’t know why it has offered an appointment we had closed.

Additional features that were not available with previous software along with ease of use made the decision to switch to Luma easy and we have been extremely happy. Customer support has been fantastic and has worked with me on every change I have requested.

Since we began using Luma, I have not found any cons.

Thank you, Becky! We're happy to be working with you and The Dermatology Clinic. We'll make sure our Customer Success team informs you about some helpful new features that are coming soon!

It allows our operators to be used for a different type of skill. No more calling for reminders which can be tedious and low yield. I like that we can reach our patients with a type of technology they can know how to use-texting. Trying to get patients to join our web portal has been very challenging.

I would like to have more EHR integration with eCW, I would like more data to transfer directly, have more features that follow the workflow that we use in eCW. I do not want to have 2 sets of data that need to be managed.

Thank you for taking the time to leave us a review, Edgar! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

The software is user friendly and offers a great deal of ways to track patient customer service. Feedback allows constructive improvement ideas

It was a bit tricky to get set up but I am not computer savvy

Thank you so much for taking the time to leave us a review, Linda! We're very grateful for our partnership with you at Toledo Clinic and are very happy to hear how much our Feedback product has benefitted your clinic!

The software has a lot of features, however, I can't say enough about the feedback and appointment confirmation features.

I think the reporting could be upgraded so that we can schedule reports so they are emailed to us.

Luma is designed and built by a sophisticated technology team. Compared to some of the other products in the patient communication space, the team really understands user experience and business operations. It is easy to use, modern, and always improving. Every time I make a feature request to the Luma team, they either add it to the roadmap or have already built it (seriously, this has happened three times now). Working with Luma feels like I have a larger team to work with, not a third party healthcare technology vendor. Plus, [SENSITIVE CONTENT HIDDEN] on the Customer Service team is INCREDIBLE. The most responsive partner I've worked with.

I wish there was a bit more customization on the look and feel of certain interfaces. And a stand alone email marketing tool.

Thank you for taking the time to leave us a review, Carine! We are so grateful for your partnership and your feedback, and we look forward to continue working with you!

I love the self-automation. It's amazing that you can set perimeters to pretty much every function. If Luma doesn't do a task yet, the customer service team is AMAZING at working with their developers to try to implement whatever you'd like the software to do. We LOVE the "Hub" to and being able to communicate with patients through Luma.

Some of the wording is a little bit hard to understand when setting up Luma. The self-scheduler and self- add was a little tough for us to understand at first but we are rocking now!

Thank you so much for taking the time to leave us a review, Taylor! We're incredibly grateful for our partnership with Chesapeake & Washington Heart Care and are happy to hear that Luma Health's automation has been a huge help to you and your clinic!

Luma has been very helpful in our office with patient reminders. We have cut down on no shows a lot and have gotten a handle on our referrals.

Could be a little more user friendly. They need to put patient appointments on the scheduling updates for referrals.

Thank you for taking the time to leave us your feedback, Kelly! We're so grateful to have you as a partner and are thrilled to support your practice in streamlining referrals and reducing no-shows. We look forward to continue working with you!

The customer service and willingness to adapt to our needs is excellent.

No cons on the software. Any issues we've brought forth they have been able to accommodate.

I can get information privately from patient when needed, if they would just use it at times they ignore their messages

Cannot READ the paperwork sent over by patient. I need to use a magnifying glass and I have had others complain to me NOT to print out this information as they CANNOT see it either. I have to WRITE IN the amounts I cannot SEE...

Mass rescheduling of patients when necessary.

It's hard to keep up with all the features that are available and coming available due to competing time priorities.

Text reminders, broadcast, feedback, being able to communicate with patients via text.

Sometimes the broadcast are difficult to send.

Thank you for taking the time to leave us a review, Devan! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

The functionality and customer service is flawless!

Only con is time difference between Luma and EST Zone

I love that the messages can be very detailed and you can send single messages or broadcast.

its a little hard to move around and find what you need

The ability to have another way to stay in contact with patients other than just a phone call. Often patients will screen calls from an 800#, this lets them know who was calling and the reason for us calling.

There have been times we have sent a luma text to a patient and they did not receive it. This meant valuable information was not given to the patient prior to their visit.

Customization to precise specifications regarding scheduling and messaging. Our company did not have to change work flow to fit within the scope of their product, they were able to accommodate our current work flow.

Having to work within two platforms (current EHR and Luma), lag time between EHR and Luma (6 minutes)

Thank you for taking the time to leave us a review, Rossie! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

I like how easy it is to find patients on this platform. I also like how easy it is to begin a conversation with them that is HIPAA compliant.

I have had difficulty rescheduling appointments on this platform.

HOW EASY IT IS TO NAVIGATE THRU THE FEATURES

SOMETIMES WHILE ENTERING INFO YOU GET ALOT OF WARNINGS POPPING UP ON BOTH OF SCREEN

Thank you for taking the time to leave us a review, Stephanie! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

How user friendly it is, its very quick to find the person I have to get in contact with and automatic reminders are sent always.

There is nothing I don't like , I feel like it is very good