Luminello Pricing, Features, Reviews & Comparison of Alternatives

Luminello

Practice management software for mental health providers

4.48/5 (21 reviews)

Luminello overview

What is Luminello?

Luminello is a cloud-based, HIPAA-compliant EHR/EMR and practice management software for mental health providers which includes tools for charting and e-prescribing. The solution includes multiple note types, an appointment calendar, insurance billing, integrated credit card processing, e-referrals, customizable intake questionnaires, and more.

Luminello’s electronic health/medical record solution allows users to add, clone, and manage a range of note types, including intake, SOAP, free text, vitals, labs, and rating scales, in addition to creating their own custom note types. The appointment calendar and scheduler enable the management of appointments, with daily, weekly, and monthly views. Patients can be billed for their sessions, and payments processed through integration with Bluefin payment gateway. Luminello also enables insurance billing with electronic claims submission.

Users can electronically prescribe controlled substances through Luminello, which is Surescripts EPCS-certified. Multiple months’ worth of prescriptions and refills can be sent electronically, with a prescription interaction checker to ensure patient safety. The built-in patient portal also allows clients to book or cancel appointments, create insurance-ready billing statements, update their demographic or payment details, view office locations, and more.
luminello.com

Pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Luminello screenshot: Luminello message inbox screenshotWelcome to LuminelloLuminello screenshot: Luminello EMR/EHR notes screenshotLuminello screenshot: Luminello public profile screenshotLuminello screenshot: Luminello e-prescribing screenshot

Luminello reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.0
  4.5
  4.1
Salvatore Argiro, M.D.

Outstanding EHR for Mental Health

Used daily for 1-2 years
Reviewed 2020-09-04
Review Source: Capterra

I work in two hospital settings and a government setting part-time, and relative to the EHRs used there (Cerner, EPIC), I am blown away by how much better Luminello is. (To be fair, those EHRs cover entire health care systems and they're not terrible). I have also used NewCrop and ClinicTracker in past settings, and both of which are horrendous.

Pros
Chart software is easy to use and intuitive. The templates are exhaustive and easily customizable. The integrated patient portal is a life safer. I am able to operate a mid-size private practice without added staff due to the integrated messaging, calendaring and billing features. The ability to accept and track referrals online is also essential. It allows enough control to tailor the practice to my needs. I also work in two hospital settings and a government setting, and relative to the EHRs used there (Cerner, EPIC), I am blown away by how much better Luminello is. (To be fair, those EHRs cover entire health care systems). I have also used NewCrop and ClinicTracker, both of which are horrendous.

Cons
I am looking forward to the ability to order and review labs directly through Luminello. I know they are working on it, but currently it requires going to an external application. (paper orders can be generated though).

Response from Luminello


Thank you so much for this great feedback. We take pride in having built our platform from a fresh perspective, compared to other EMR and EHR tools. We strive to provide time-saving features while maintaining intuitive functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Highly recommend to cash pay, or therapists/psych who rely on outside billing company

Used daily for 1-2 years
Reviewed 2020-05-14
Review Source: Capterra

Originally my plan was all cash practice. This would have been perfect for that. I ended up deciding to take insurance. Luminello serves its function very well if you are a therapist or psych provider who wants to keep things simple on the EHR end. However, its billing capacity is super limited compared to other EHRs (no eligibility checks, no reports, no ERA breakdowns, accounts receivable, analysis of claims, scrubbing/claim resubmission function). Ultimately I need an EHR that has the practice management and EHR in the same interface. Luminello does not advertise itself as having an extensive PM side, so I don't think they mislead at all, it's just not what I need anymore, which is why I'm switching. I think this is a great software for therapists and cash pay practices. I would put it more in the realm of like therapynotes or simple practice but with an erx function (I haven't actually used those, but that's the sense i get from colleagues). I hope this helps someone!

Pros
- Custom intakes - Custom forms - Very simple interface - Messaging system - Never glitchy - Easy to link from website to request an appointment

Cons
- No phone support - No elabs - No fax - No referral function

Response from Luminello


Thank you for giving Luminello a try in your practice and sharing your feedback so we can learn and grow.

To address a few of your thoughts: First, we have implemented live chat and online booking of screenshares. Webinars and phone support are also in our plans.

Our teams are also working towards improving Luminello's billing platform, with major updates coming in the next few weeks. Other improvements, like fax integration, accounts receivable for insurance claims, and implementing claim analysis functionality are all on our long-term list.

Currently, our insurance claim submissions partner, ApexEDI, allows for eligibility checks, and they scrub claims automatically. Our integration with them allows for the resubmission of claims from Luminello itself with just a few simple clicks.

We'd be happy to walk you through the updates we've made one-on-one, or to let you know as we release future updates - please reach out to us at support@luminello.com if you are interested.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Sandra Stillo

Private Practice Mental Health Counseling

Used daily for 1-2 years
Reviewed 2018-10-31
Review Source: Capterra

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem.

Pros
I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

Cons
1. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy.

Response from Luminello


Thank you so much for that feedback, this is so useful to hear. Regarding working with families, we completely agree with you. Good news is that functionality has been built and is in the final stages of testing. Regarding groups, we hear you! That is actively in development. Regarding some processes being slow - we'd love to hear more specifics on that - we'll reach out to you directly as all of our improvements are based on user feedback like yours. Luminello is developed by providers for providers, so we're always looking to speed things up and optimize workflows. We look forward to hearing your suggestions!

September 2020 update:
Our team has put your feedback to good use and made it possible to invite parents, caretakers, or others to the patient/client portal, on multiple charts. This is particularly helpful when working with siblings and when seeing children of divorce. We've also made a number of improvements to our site's loading speeds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

Lauren Havel

Excellent EMR for Solo Psychiatrist

Used daily for 1-2 years
Reviewed 2020-08-13
Review Source: Capterra

Overall my experience was wonderful, particularly refreshing after switching from another general EMR. I have recommended Luminello to many peers and would continue to use it if I were ever in private practice again in the future.

Pros
There are many aspects of Luminello that were appealing and worked well for my practice. First is the user interface, which was very easy on the eyes. Being designed by and for psychiatrists, it was also very easy to set up in a way that worked for my practice - the progress note/intake templates worked perfectly, the superbills were formatted properly, etc. Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

Cons
The integrations with Luminello were the area that I felt could have used the most improvement, but they did clearly work on them over the time I used the product. Some integrations only worked if you set up the patient portal (like doxy.me) and the e-prescribing was sometimes difficult to set up because of the need to use Luminello customer support as an intermediary. I would have liked integration with google calendars to help coordinate scheduling when I could not access the Luminello calendar (e.g. on my phone). The mobile interface was also sometimes difficult to use.

Response from Luminello


Thank you so much for your review, Dr. Havel. We're very glad that Luminello was a great fit for your practice. We are always looking for ways to make our integrations seamless and efficient with many updates coming soon, such as integration with Google Calendar.

We will let you know once this new feature is available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

Pretty good EMR overall

Used daily for less than 6 months
Reviewed 2019-12-11
Review Source: Capterra

I've had to google questions about some fairly basic luminello functions more than I would have liked to have to do. For example, I couldn't figure out how to edit a note template instead of just editing a form. I also couldn't figure out how to have a patient put credit card information into the system in the room instead of sending them a bill and having them do it on their account. I like that billing is streamlined into the system. It lets me do my own billing codes and combinations of codes. I wish it had some way to put in general information - current meds, allergies, medical history. I think this might be just because it's made more for therapists than physicians, but I'm not sure. Overall, it's been pretty good.

Pros
Their practice policies paperwork is pretty good and is helpful. It sends messages to people promptly and allows me to interact with patients in an easy way by sending surveys and questionnaires and gives me an option to have things signed electronically, although it took a little bit of time to figure out.

Cons
It has been freezing on me lately when I've tried to edit the intake note templates. It's a little confusing trying to figure out how to build forms on it or edit the forms.

Response from Luminello


We appreciate your feedback as it's very helpful to us when deciding how to approach future updates, and most of the improvements we make to the site are based on feedback from our members. We are always looking for ways to make the site easier to use.
We will work on making the answers easier to find and we will be sure to discuss your ideas internally and think through them.
Please feel free to reach out to our support desk at support@luminello.com if you have any questions or need any assistance along the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Luminello pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
 
View Pricing Plans

Prescriber:
E-Rx Lite: $59/month.
E-Rx Premium: $99/month.
A free-for-life version is also available.
Therapist:
Therapist Lite: $29/month.
Therapist Premium: $49/month.
A free-for-life version is also available.

Luminello features

Activity Dashboard
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
HIPAA Compliance
Records Management
Reminders
Self Service Portal

API (129 other apps)
Automatic Notifications (152 other apps)
Compliance Management (168 other apps)
Customizable Reporting (132 other apps)
Document Management (142 other apps)
Document Storage (124 other apps)
Reporting & Statistics (211 other apps)
Third Party Integration (128 other apps)
Workflow Management (153 other apps)

Videos and tutorials

Additional information for Luminello

Key features of Luminello

  • Appointment Reminders
  • Appointment Scheduling
  • Compliance Tracking
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Initial Assessments
  • Medical Billing
  • Single Provider Practice
  • Treatment Plans
View All Features