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Luminello

Practice management software for mental health providers

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Luminello Pricing, Features, Reviews and Alternatives

Luminello product overview

Price starts from

39

Per year

Flat Rate

What is Luminello?

Luminello is a cloud-based, HIPAA-compliant EHR/EMR and practice management software for mental health providers which includes tools for charting and e-prescribing. The solution includes multiple note types, an appointment calendar, insurance billing, integrated credit card processing, e-referrals, customizable intake questionnaires, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Webinars
Live Online
Documentation
Videos

Luminello pricing information

Value for money

4.7

/5

47

Starting from

39

Per year

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Luminello features

Functionality

4.4

/5

47

Total features

30

1 categories

Most valued features by users

HIPAA Compliant
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Appointment Scheduling
Claims Management
Records Management

Functionality contenders

Luminello users reviews

Overall Rating

4.7

/5

47

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.78/10
Rating distribution

5

4

3

2

1

36

7

4

0

0

Pros
Customer support is highlight of the company. They are prompt, responsive, and helpful.

KS

Kevin S.

It is very helpful to have electronic prescription capabilities especially because California is phasing out paper prescriptions in 2022. The program is quite reliable.

JR

John R.

Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

LH

Lauren H.

Cons
Features that are missing include template for treatment plans which allow patient signature.

SR

Sarah R.

Too many pop-ups for writing prescriptions. Sometimes hard to scroll on smaller desktops.

HS

Harris S.

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing.

SS

Sandra S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Luminello for a 20 hour per week private practice

Reviewed 4 months ago

I’m very happy with this software. This EMR has a portal, templates, questionnaires, scales, and integration with scheduling and billing, which together makes documentation more efficient, secure, HIPAA compliant and up to date with current regulations like the no surprises act. Keeping up with ongoing regulatory changes was challenging to do in a part-time practice and this was a major driver of my decision to use Luminello.

Pros

The feature I like most about this software is the ease with which I can post questionnaires for patients and then directly transfer that information into a note. Customizing a Luminello template or creating my own is straightforward, if a little time consuming, but these templates allow for an amazing degree of automation without the need for programming. They make documentation quick, painless and useful.

Cons

I appreciate that there are many paths to the same functions but they could be a little more intuitive.

Vendor response

We're so glad to hear that! We are working hard to improve. Thank you so much for your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect solution for my needs

Reviewed a year ago

See above

Pros

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizeable), integration with prescribing and labs, and the billing is a breeze...

Cons

There are some things about the user interface that could be better from a design perspective, and there are certain functions that I think they are working on upgrading--they seem to be in development still and to be improving their software over time. For instance, the software to build your own forms and notes doesn't work that well on my computer--it is time consuming and doesn't always save which...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank you, Luminello!

Reviewed a month ago
Pros

Documentation and eRx are wonderfully user-friendly.

Cons

Lag in saving/eRx etc can be an issue but this has improved over time.

Vendor response

Hi Lauren. We are so grateful for your review. Thanks for sharing your rating with us and the community.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Private Practice Mental Health Counseling

Reviewed 4 years ago

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem.

Pros

I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

Cons

1. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use...

Vendor response

Thank you so much for that feedback, this is so useful to hear. Regarding working with families, we completely agree with you. Good news is that functionality has been built and is in the final stages of testing. Regarding groups, we hear you! That is actively in development. Regarding some processes being slow - we'd love to hear more specifics on that - we'll reach out to you directly as all of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Clinical Provider Review

Reviewed 3 months ago

Overall, I've had a positive experience with Luminello due to consistent customer service and troubleshooting within a reasonable timeframe. When I began using the software, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I've used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house - Apex EDI.

Pros

Patients and practitioners have easy access to documentation, financial details, document signing, and messaging.

Cons

Features that are missing include template for treatment plans which allow patient signature. Uploading photos of insurance cards and photo ID - required for telehealth - is not user friendly. It would be helpful if patients could upload their own photos of their insurance cards and ID to reduce steps and increase ease of use.

Vendor response

Thank you for your review! We're glad to hear our customer service team has been there for you. We'll add +1s for your feature requests. Please don't hesitate to reach out to us whenever you need help or have a suggestion.

Luminello FAQs and common questions

Q. What type of pricing plans does Luminello offer?

Luminello has the following pricing plans:
Starting from: $39.00/year
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Luminello?

Luminello has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Luminello support?

Luminello supports the following languages:
English


Q. Does Luminello offer an API?

No, Luminello does not have an API available.


Q. What level of support does Luminello offer?

Luminello offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

Common Luminello comparisons

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