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Practice management software for mental health providers

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Luminello Pricing, Features, Reviews and Alternatives

Luminello FAQs

Q. What type of pricing plans does Luminello offer?

Luminello has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Luminello?

Luminello has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Luminello support?

Luminello supports the following languages:
English


Q. Does Luminello offer an API?

No, Luminello does not have an API available.


Q. What level of support does Luminello offer?

Luminello offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

Luminello product overview

Price starts from

49

Per month

Other

What is Luminello?

Luminello is a cloud-based, HIPAA-compliant EHR/EMR and practice management software for mental health providers which includes tools for charting and e-prescribing. The solution includes multiple note types, an appointment calendar, insurance billing, integrated credit card processing, e-referrals, customizable intake questionnaires, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Webinars
Live Online
Documentation
Videos

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Why am I seeing this?

Luminello pricing information

Value for money

4.6

/5

68

Starting from

49

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Luminello features

Functionality

4.3

/5

68

Total features

27

3 categories

Most valued features by users

Activity Dashboard
HIPAA Compliant
Calendar Management
Appointment Scheduling
Charting
Self Service Portal
Claims Management
Client Portal

Luminello users reviews

Overall Rating

4.5

/5

68

Positive reviews

87

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.87/10
Rating distribution

5

4

3

2

1

48

11

5

3

1

Pros
I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions.
The customer service is outstanding. I am incredibly grateful to be using this EHR and highly recommend Luminello to every person looking for an EHR that is focused on mental health & psychiatry.
Luminello is an amazing tool for my practice. It is beautiful and functional for all my private practice needs and I highly recommend it to everyone.
Cons
Features that are missing include template for treatment plans which allow patient signature.
Too many pop-ups for writing prescriptions. Sometimes hard to scroll on smaller desktops.
It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing.
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Daniel M.

Mental Health Care, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Transition

Reviewed 2 years ago

Luminello is a unique solution for psychiatric providers who always considered joining the private practice but were hesitant to work solo and spend too much non-billable time.

Pros

When I transitioned from academic-based hospital practice to private practice, one of the most important aspects for me was finding an EHR system that could integrate the functionalities of intake, scheduling, and billing. Luminello appeared as the ultimate solution at a very competitive price. The system is simple and intuitive. Their technical support was impressive. We exchanged several e-mails during this process, and I was amazed by their near-immediate response. The onboarding session was extremely valuable.

Cons

Because it is a 100% cloud-based system, I may have noticed occasionally slowed functions during busy times.

Vendor response

Hi Daniel. Thanks for your feedback. We love to hear our team is providing you excellent service and that you've felt taken care of during this process. We will be happy to hear anything we can do in the future.

DS
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Dreama S.

Health, Wellness and Fitness, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Too good to pass up

Reviewed 10 months ago

Luminello is everything I need all in one. The customer service is great. The software is great and works smoothly. I know going forward that it will definitely be a game changer for my practice. I like it so much that I already started to refer Luminello to my colleagues.

Pros

I like that it has so many features and that it is tailored made for mental health providers. I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions. If they didn't have the answer right away, they got back to me quickly. I also like that it has videos, how-to, and onboarding to help you navigate while learning their system. The getting started checklist, I definitely love that because it makes me realize that its more to use and learn. I like it so much that I am writing a review. I either write reviews when things are really bad or really good. In their case, Luminello is great.

Cons

I haven't used it too long, so I haven't yet realized anything bad. However, I feel that if I find something wrong, they will be right on it to fix it. I had little small issues like something didn't show or submit, but that was because of what I was doing. Once I realized it, it worked with no problem. Again they have a lot of videos and guides to show you what to do, so I feel like you can't go wrong.

Vendor response

Dear Dreama, Thank you immensely for your glowing review! We're thrilled to hear that Luminello aligns perfectly with your needs and that you've found our customer service exceptional. Your endorsement and referrals are a testament to the quality and effectiveness of our platform. We're excited to be part of your practice's success and look forward to serving you and your colleagues with excellence.

AR
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Verified reviewer

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A cluster from start to finish

Reviewed 6 months ago

Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.

Pros

For solo providers, maybe passable. Horrible for groups

Cons

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

Vendor response

Dear user, Your detailed feedback is invaluable. We apologize for the billing and service issues you've faced. We're actively improving our billing system and customer support to ensure a smoother experience, especially for group practices. Your insights drive our commitment to refine our services and address errors promptly. We deeply value your patience and willingness to highlight these issues. We're currently discussing the points raised in your review at a higher level within our team. Warm regards, Your Luminello Team

SR
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Sarah R.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Clinical Provider Review

Reviewed 2 years ago

Overall, I've had a positive experience with Luminello due to consistent customer service and troubleshooting within a reasonable timeframe. When I began using the software, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I've used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house - Apex EDI.

Pros

Patients and practitioners have easy access to documentation, financial details, document signing, and messaging.

Cons

Features that are missing include template for treatment plans which allow patient signature. Uploading photos of insurance cards and photo ID - required for telehealth - is not user friendly. It would be helpful if patients could upload their own photos of their insurance cards and ID to reduce steps and increase ease of use.

Vendor response

Thank you for your review! We're glad to hear our customer service team has been there for you. We'll add +1s for your feature requests. Please don't hesitate to reach out to us whenever you need help or have a suggestion.

EC
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Elizabeth C.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect solution for my needs

Reviewed 3 years ago

See above

Pros

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizeable), integration with prescribing and labs, and the billing is a breeze...

Cons

There are some things about the user interface that could be better from a design perspective, and there are certain functions that I think they are working on upgrading--they seem to be in development still and to be improving their software over time. For instance, the software to build your own forms and notes doesn't work that well on my computer--it is time consuming and doesn't always save which...

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