Mend vs TherapyAppointment

Doxy.me

Carepatron

Tebra

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Home maker

I only feel that having a short text or note to take away would be a helpful addition.

Driver

The link I got and clicked on guided me step by step which was a relief.

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads.

Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Billing & Invoicing

Bill Payment

Calendar Management

Calendar Sync

Call Reminders

Care Plan Management

Care Summaries

Charting

Chat/Messaging

Client Database

Confirmations/Reminders

Contact Database

Customer Database

Customizable Branding

Customizable Forms

Document Management

Drag & Drop

EHR-Agnostic

Electronic Signature

Email Reminders

EMR/EHR

File Sharing

For ABA Industry

For Medical Purposes

Group Scheduling

Health Record Access

HIPAA Compliant

Historical Reporting

Initial Assessments

Intake Management

Lab Results

Live Chat

Medical Billing

Messaging

Mobile Access

Multi-Language

Multi-Location

Multi-Physician

Multiple Appointment Types

Multi-Provider Practice

No-Show Tracking

On Call Scheduling

One-to-One Messaging

Online Booking

Online Forms

Online Payments

Online Scheduling

Onsite Registration

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Portal

Patient Questionnaires

Patient Records Management

Patient Scheduling

Payment Processing

Payment Reminders

Physician Management

Physician Scheduling

Practice Management

Prescription Renewal

Real-Time Reporting

Recurring Appointments

Reminders

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Rescheduling

Scheduling

Secure Messaging

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

SMS Reminders

Surveys & Feedback

Task Management

Telemedicine

Therapy Notes

Third-Party Integrations

Treatment Planning

Two-Way Audio & Video

Video Conferencing

Video Consultations

Virtual Meetings

Virtual Waiting Room

Waiting Time Tracking

Website Integration

By industry, Mend reviewers are most commonly professionals in hospital & health care (16%). The most frequent use case for Mend cited by reviewers is telemedicine (44% of reviewers).

Users and use cases

Mend is a telemedicine solution offering key features such as video conferencing, appointment management, mobile access, confirmations and reminders, and HIPAA compliance, among others.

Mend

Web-based

Android

iPad

iPhone

DaySmart Appointments

Basic

Video and screen sharing limitations

56% of reviewers feel negative about Mend’s camera and screen features. Users report poor video quality, difficulties with camera setup, and issues with image clarity during sessions. They say screen sharing is unreliable or unavailable, making it hard to share visual information. Many mention challenges with adjusting camera inputs or accessing features like full-screen mode. Reviewers also note that small or blurry images can hinder communication, and some find it difficult to show physical symptoms or documents, impacting the effectiveness of remote consultations.

Unreliable audio quality

Therapist

On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

medical assistant

Have to refresh audio frequently. If patient is on prior to nurse and doctor coming on, sometimes audio does not connect once we all come on and have to refresh for patient.

61% of reviewers feel negative about Mend’s audio quality. Users frequently report problems such as poor sound, lag, echo, and audio dropouts during calls. They say audio often fails to connect when multiple participants join, and interruptions like incoming calls can disrupt sound. Many mention the need to refresh sessions to restore audio, and some experience microphone or voice function failures. Reviewers highlight that these issues make communication difficult, especially in group settings, and often require repeating information or troubleshooting mid-session.

Frequent lag and glitches

Clinical Supervisor

It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint.

84% of reviewers feel negative about Mend’s performance and speed. Users report slow loading times, frequent glitches, and occasional crashes during sessions. They say the platform can be unstable, especially with larger groups, and often requires refreshing or restarting, which disrupts workflow. Many mention delays when switching screens or updating information, and some experience repeated logouts or errors. Reviewers express frustration with technical issues that consume time and sometimes force them to switch to alternative platforms, emphasizing the negative impact on both providers and clients.

Cumbersome session handling

Medical Assistant 

Can't do 3 parties on Ad-hoc, Hard to navigate for first time users

36% of reviewers feel negative about Mend’s session management. Users say logging in can be confusing or require multiple attempts, and interruptions like incoming calls can force them to restart sessions. They report difficulties with signing forms, adding e-signatures, and managing paperwork before appointments. Some mention that the dashboard and navigation are not always intuitive, especially for first-time users. Reviewers also highlight occasional issues with session length, adding participants, and accessing previous notes, which can complicate the workflow for both providers and clients.

Persistent connectivity problems

Mental Health Therapist 

Connection issues for patients, poor connection if wifi is not strong.

Physician Assistant

Some calls will drop and some callers will not be able to connect.

59% of reviewers feel negative about Mend’s connection reliability. Users say calls are frequently dropped, connections are unstable, and sessions are sometimes difficult to join, especially with weak internet. They report that both providers and clients experience connectivity problems, leading to interruptions and delays. Many mention that troubleshooting is often required, and some note that the platform struggles with low bandwidth environments. Reviewers express frustration with inconsistent connections, which can disrupt care and make the experience less dependable compared to other telehealth solutions.

Flexible remote appointments

Research Engineer

It has saved me so much time in travel, and that has allowed me the opportunity to have more visits a month.

96% of reviewers feel positive about Mend’s virtual visit functionality. Users say the platform saves them significant travel time and allows for more frequent appointments. They find it easy to schedule and attend visits from any location, which helps them stay on track with their care. Reviewers appreciate the seamless experience across devices and the ability to conduct both routine and urgent visits remotely. Many note that the process is straightforward, and they value the comfort and privacy of attending appointments from home or work.

Strong user endorsements

Sr. Requirements Analyst

I follow the recommendations and my results are fantastic.  

93% of reviewers feel positive about recommending Mend. Users frequently say they would suggest the platform to colleagues, friends, and family, citing its reliability and effectiveness for telehealth appointments. They mention positive experiences with both the software and the care received, and many report that following recommendations from providers has led to excellent results. Reviewers highlight the platform’s ease of use and overall quality as reasons for their strong endorsements, with many stating they would use Mend again or recommend it to others seeking telehealth solutions.

Accessible mental health care

Counselor 

This service has provided me with necessary mental health and medical treatment to be a healthy person and thrive.

Realtor

Mend is a great program and has been a big help for my mental health.

96% of reviewers feel positive about Mend’s mental health support. Users say the platform enables easy access to therapists and psychiatrists, especially for those in remote areas or with mobility challenges. They appreciate being able to attend therapy sessions from home, which reduces barriers like travel and anxiety. Reviewers mention that the service has been instrumental in their mental health progress, providing consistent support and effective communication with providers. Many value the confidentiality and convenience, highlighting positive impacts on their well-being and ongoing treatment.

Convenient doctor interactions

Customer service representative 

So easy and convenient for moms like me I was able to see the doctor while my kid is still sleeping doctor and nurse were incredible and very nice!!!

Program manager

Worked well for the brief visit with my doctor and it was convenient to have in the browser

96% of reviewers feel positive about Mend’s doctor visit capabilities. Users appreciate being able to consult with their doctors from home, avoiding travel and saving time. They say the platform enables easy sharing of medical documents like X-rays, and they value the ability to build rapport with providers virtually. Many mention that communication with doctors is clear and professional, and they find the process efficient, especially when unwell. Reviewers highlight the convenience for families and those with mobility challenges, noting that virtual visits feel comparable to in-person care.

Intuitive and accessible design

Sole proprietor/ House leaner

I give Mend two thumbs up,for overall ease ,user friendliness ,and quality.

Counselor

it is easy to use and its has different tabs but easy to follow

97% of reviewers feel positive about Mend’s ease of use. Users say the platform is intuitive, with a straightforward interface that requires minimal training. They appreciate the quick onboarding process and the user-friendly navigation, which makes it accessible for people with varying levels of technical experience. Reviewers mention that completing tasks like documentation and billing is simple, and they value the time efficiency provided. Many find it easy to access features across devices, noting that the step-by-step instructions and clear layout help them work efficiently in clinical and remote settings.

Analyst

The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation

patient

It connects me and my provider for appointments and provides educational/informative videos while I am waiting.

I write novels and still hope one day someone will read them.

Sometimes my internet connection or hers interrupts us, but even if I cannot see her and she cannot see me, we talk things through.

Deli clerk

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Chief Handyman for my wife

Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues.

I like the ability to test your connection/audio/video prior to visit.

Mobile Notary

I like being able to have an appointment  wherever I happen to be at that moment; in the car, at home, etc.

Direct Support Personnel

I'm still going through early grief after the shock. But Mend therapy helps me embrace the joy and love of Honolulu even as I'm enfolded by brother's sudden death.    

Project Manager

I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room.

XxxxxxxxxX

It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor

Reverend

Was professionally scheduled, accurately timed, very thoroughly reviewed many health components and issues.

Operations

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Sales and marketing

I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers.

Had to ask the nurse to repeat herself several times because of the audio quality issues.

Service Technician

Answered all my questions and explained the different processes we needed, iltimately saving me time and money.

Patient

The viewing screen doesn’t expand to a full screen dimension.

Human Resource Specialist

On time, the one on one visit, the virtual appointment work well with my schedule

Agent

Maybe all the paperwork you have to do before every session, but that is a minor inconvenience.

Mend vs TherapyAppointment Comparison (2026)

Mend

TherapyAppointment

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives