Mend Pricing, Features, Reviews & Comparison of Alternatives

Mend

Fully integrated telemedicine & patient engagement platform

4.47/5 (49 reviews)

Mend overview

Mend is a fully integrated patient engagement and communications platform that delivers paperless automation for healthcare providers. Coupling online portal-based access with anytime anywhere mobility via iOS and Android devices, the system promises to eliminate traditionally costly manual data entry while increasing patient intakes. Telemedicine technology adds secure connectivity via an SMS or email link, needing no additional software installation or logins to initiate HIPPA compliant video / audio consultations, file sharing, messaging and more. Supported by full insurance coverage and reimbursement, patient education in multiple languages along with screen sharing capabilities, the system can be co-branded and features a virtual healthcare practice for advanced patient data gathering.

Mend can therefore send or collect any information from a patient or a third party related to a patient's case, digitizing paperwork, phone calls, form submission, e-signature authorized consents and indeed payments. Gather billable computerized clinical assessments prior to visits and conduct patient or member feedback surveys across NPS, HCAHPS, CAHPS and HOS etc. Symptoms can be documented to aid quicker, more accurate clinical diagnosis while multimedia educational content trains patients in managing illnesses but also in effective use of the platform itself. Interactive appointment reminders help to prevent unwanted patient no-shows and enable rescheduling within new times or facilities. Via Mend's self-service kiosk modes for in-clinic devices, patients can update their data.
www.mendfamily.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English, French, Portuguese, Spanish
Mend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratingsMend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of careMend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modesMend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added feesMend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-showsMend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device   Mend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment timeMend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultationMend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levelsMend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement supportMend screenshot: Requiring no special software or installation, patients need only click a link from a text message or an email to connect

Mend reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.3
  4.9
Sarah Hancock

My job just got way too easy.

Used daily for 6-12 months
Reviewed 2018-07-13
Review Source: Capterra

I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there. I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business. The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.

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Cheryl Mongillo

Very positive. Customer support is awesome

Used daily for 1-2 years
Reviewed 2017-08-29
Review Source: Capterra

It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.

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Bethany Dayton

Good product

Used daily for 1-2 years
Reviewed 2018-12-22
Review Source: Capterra

My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.

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Carolyn Spiro

Great first experience with telemedicine through Mend --wish I could interest more patients.

Used other for 6-12 months
Reviewed 2017-08-29
Review Source: Capterra

It's great that I can use it on computer, tablet and/or iphone. I've used all different modalities and usually find iphone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call -- there's no time delay and the image is quite stable for the most part. If I use my iphone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still "see" them.

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Carla Smith

Overall Mend has been a great addition to our office.

Used daily for 1-2 years
Reviewed 2017-09-11
Review Source: Capterra

ability to see more patientsThe customer service with Mend is the best. They are available all the time. I never have to log a problem someone is ready to assist as soon as you call or hit the HELP button.

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Mend pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Request demo and full pricing via the website.

Mend features

Automatic Reminders
Billing & Invoicing
Electronic Signature Capture
HIPAA Compliance

Activity Dashboard (75 other apps)
Appointment Management (78 other apps)
Automated Scheduling (52 other apps)
Automatic Notifications (49 other apps)
Calendar Management (62 other apps)
Charting (68 other apps)
Claims Management (64 other apps)
Client Portal (71 other apps)
Compliance Management (49 other apps)
Customizable Reporting (44 other apps)
Customizable Templates (51 other apps)
Document Storage (51 other apps)
Health Insurance (45 other apps)
Records Management (96 other apps)
Task Scheduling (44 other apps)
Workflow Management (51 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Mend

Key features of Mend

  • Multi-office
  • Patient scheduling
  • Appointment scheduling
  • HIPAA compliant
  • Video conferencing
  • Chat / messaging
  • Multi-provider practice
  • For telepsychiatry
  • Practice management
  • Patient queue management
  • Marketing automation
  • Patient management
  • Patient communications
  • Inpatient / residential
  • Appointment reminders
  • Assessment & treatment plans
  • Patient portal
  • Single provider practice
  • Patient registration
  • Multi-physician
  • Secure messaging
  • Appointment confirmations
  • Intake forms
  • Care summaries
  • Bill payment
  • EHR-agnostic
  • Care plans
  • Video consultations
  • HIPAA compliance
  • Drag & drop interface
  • Referral tracking
  • Feedback collection
  • Surveys and feedback
  • Electronic signature capture
  • Mobile integration
  • Lead management
  • Lead nurturing
  • Billing and invoicing
  • Assessment management
  • Online booking integration
  • Automatic reminders
  • Patient check-ins
  • eLearning management
  • Two-way audio and video
  • Instant messaging
  • Customizable branding
  • Self service portal
  • Chat
  • Multi-language
  • Demographic data
View All Features

Benefits

Mend is a medical communications and engagement platform that offers paperless automation features around telemedicine and smartphone connectivity to bring patients closer to healthcare providers.

Facilitate self-service with the ability to check-in from any tablet, office computer terminal or kiosk, inviting patients to search appointments, schedule follow-ups, update personal details, make payments and even receive virtual consultations.

Increase patient accessibility to consultants and the catchment volume with HIPAA compliant audio/video that claims to require no special software or logins, delivering co-branded and reimbursable telehealth services.

Offer interactive appointment reminders via SMS or email that aim to minimize patient no-show rates, while prompting updates of demographic information.

The free companion Mend Telemedicine app for iOS and Android augments browser-based portal access to enable 24/7 availability at any time and from any location.