Mend Pricing, Features, Reviews & Alternatives

Mend

The Leading AI & Patient Engagement Platform

4.13/5 (278 reviews)

Mend overview

What is Mend?

Launch your Telemedicine program today with Mend FREE.

Mend's PredictiveIQ is the industry's first-ever Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen. PredictiveIQ can write this information back to your EHR/PMS so the risk can easily display on the schedule.

Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.

Other telemedicine platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue in a HIPAA compliant environment. If the patient cannot join the video, you are not able to deliver care. On Mend, visits happen!

Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device.

Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.

Mend can integrate with most EHR/PMS systems.
www.mendfamily.com

Pricing

Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English, French, Portuguese, Spanish
Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modesMend Paperwork DemoMend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of careMend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratingsMend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added feesMend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-showsMend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office deviceMend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment timeMend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultationMend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levelsMend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement supportMend screenshot: Requiring no special software or installation, patients need only click a link from a text message or an email to connectTelemedicine Demo VideoGroup Scheduling
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Mend user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  4.1
  4.3
Anonymous

Incredibly Impressed

Used weekly for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros
We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons
I don't have anything negative to say.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Abbie S.

A Telehealth Video Visit platform that works!

Used weekly for less than 6 months
Reviewed 2020-09-29
Review Source: Capterra

Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!

Pros
Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!

Cons
There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michelle S.

Just so-so

Used daily for 1-2 years
Reviewed 2021-04-21
Review Source: Capterra

Overall ok, but could sure be improved w/ features & integration with EHR

Pros
Pretty easy to learn. Generally reliable - and lots of emails if malfunctioning. Has lots of tip sheets. Patients don't have to download an app

Cons
Limited features (e.g., screen share would be nice); not connected to EHR so have to schedule/check out appts in 2 places which is a real hassle.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Rachel R.

Mixed Feelings- Healthcare

Used daily for 1-2 years
Reviewed 2020-09-24
Review Source: Capterra

We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Pros
End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Cons
Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Emoniel I.

Mend review

Used monthly for 2+ years
Reviewed 2021-03-26
Review Source: Capterra

Mend provides a means to utilize virtual/video visits with patients who otherwise would not be able to make it to the clinic. Virtual healthcare allows patients better access to healthcare.

Pros
Once the video gets going, it is super streamlined. The user interface is fairly intuitive and I like how the appointment you're supposed to be in is lit up in a different color, and that it gives you multiple options on whether to start the video visit or to wait in a waiting room to be notified.

Cons
Often times logging in to get the browser open or verifying the provider gets tricky, but it seems like the process has been streamlined even compared to a few months ago since it seems to recognize the user easily now.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Mend pricing

Pricing options
Free
Subscription
View Pricing Plans

Launch Mend FREE or request custom demo on our website.

Mend features

Appointment Management
Appointment Scheduling
Billing & Invoicing
Charting
Document Management
HIPAA Compliant
Multi-Location
Patient Records Management
Reminders
Self Service Portal

Activity Dashboard (280 other apps)
Alerts/Notifications (251 other apps)
Claims Management (269 other apps)
Compliance Management (207 other apps)
E-Prescribing (214 other apps)
Medical Billing (210 other apps)
Records Management (251 other apps)
Reporting & Statistics (284 other apps)
Scheduling (241 other apps)
Workflow Management (208 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Mend

Key features of Mend

  • Appointment confirmations
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Assessment management
  • Automatic reminders
  • Bill payment
  • Billing and invoicing
  • Care plans
  • Care summaries
  • Chat
  • Chat / messaging
  • Customizable branding
  • Demographic data
  • Drag & drop interface
  • EHR-agnostic
  • Electronic signature capture
  • Feedback collection
  • For telepsychiatry
  • HIPAA compliance
  • HIPAA compliant
  • Inpatient / residential
  • Instant messaging
  • Intake forms
  • Lead management
  • Lead nurturing
  • Marketing automation
  • Mobile integration
  • Multi-language
  • Multi-office
  • Multi-physician
  • Multi-provider practice
  • Online booking integration
  • Patient check-ins
  • Patient communications
  • Patient management
  • Patient portal
  • Patient queue management
  • Patient registration
  • Patient scheduling
  • Practice management
  • Referral tracking
  • Secure messaging
  • Self service portal
  • Single provider practice
  • Surveys and feedback
  • Two-way audio and video
  • Video conferencing
  • Video consultations
  • eLearning management
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Benefits

A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.

Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.

Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!

Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.

Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.