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Mend Logo
Mend

The #1 Telehealth, Patient Engagement, & Automated Payments

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Mend Pricing, Features, Reviews and Alternatives

Mend product overview

What is Mend?

At Mend, we believe that innovation is the key to better health outcomes. We exist to provide high-tech, high-touch digital patient engagement, and telehealth solutions that streamline operations and improve patient outcomes. Our enterprise platform offers easy patient intake & communications, custom in-office, and virtual care workflows, while performing seamless telehealth - optimized with AI.

Key benefits of using Mend

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.


  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.


  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!


  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.


  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Webinars
    Live Online
    Videos
    Documentation
    In Person

    Mend pricing information

    Value for money

    4.2

    /5

    454

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Mend features

    Functionality

    4.2

    /5

    454

    Total features

    90

    10 categories

    Most valued features by users

    HIPAA Compliant
    Reporting & Statistics
    Activity Dashboard
    Appointment Management
    Billing & Invoicing
    Reminders
    Scheduling
    Patient Records Management

    Functionality contenders

    Mend users reviews

    Overall Rating

    4.3

    /5

    454

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.99/10
    Rating distribution

    5

    4

    3

    2

    1

    251

    135

    43

    17

    8

    Pros
    It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
    I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
    Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.
    Cons
    Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
    No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
    Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.

    Overall rating contenders

    Overall Rating

    useing mend

    Reviewed 2 years ago

    Transcript

    Alisha: My name is Alisha. I work in the healthcare field. I'm an admin for my company. I give Mend a...

    JD
    AvatarImg

    Julie D.

    OAS

    Mental Health Care, 5,001-10,000 employees

    Review source

    Overall Rating

    MEND Review

    Reviewed a year ago

    Transcript

    Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incredibly Impressed

    Reviewed 4 years ago

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

    Pros

    We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

    Cons

    I don't have anything negative to say.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Mend

    Reviewed 2 years ago

    My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

    Pros

    Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

    Cons

    The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

    Vendor response

    Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Easy to use!!!

    Reviewed 14 days ago

    Overall, the system is easy to use and very convenient

    Pros

    I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

    Cons

    Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    Mixed Feelings- Healthcare

    Reviewed 2 years ago

    We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

    Pros

    End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

    Cons

    Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    User friendly, great customer support

    Reviewed 23 days ago

    I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

    Pros

    I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

    Cons

    It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

    Mend FAQs and common questions

    Q. What type of pricing plans does Mend offer?

    Mend has the following pricing plans:
    Pricing model: Free, Subscription


    Q. Who are the typical users of Mend?

    Mend has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Mend support?

    Mend supports the following languages:
    Spanish, English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, French, Portuguese


    Q. Does Mend support mobile devices?

    Mend supports the following devices:
    Android, iPad, iPhone


    Q. Does Mend offer an API?

    Yes, Mend has an API available for use.


    Q. What level of support does Mend offer?

    Mend offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

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