Mend is a fully integrated patient engagement and communications platform that delivers paperless automation for healthcare providers. Coupling online portal-based access with anytime anywhere mobility via iOS and Android devices, the system promises to eliminate traditionally costly manual data entry while increasing patient intakes. Telemedicine technology adds secure connectivity via an SMS or email link, needing no additional software installation or logins to initiate HIPPA compliant video / audio consultations, file sharing, messaging and more. Supported by full insurance coverage and reimbursement, patient education in multiple languages along with screen sharing capabilities, the system can be co-branded and features a virtual healthcare practice for advanced patient data gathering.
Mend can therefore send or collect any information from a patient or a third party related to a patient's case, digitizing paperwork, phone calls, form submission, e-signature authorized consents and indeed payments. Gather billable computerized clinical assessments prior to visits and conduct patient or member feedback surveys across NPS, HCAHPS, CAHPS and HOS etc. Symptoms can be documented to aid quicker, more accurate clinical diagnosis while multimedia educational content trains patients in managing illnesses but also in effective use of the platform itself. Interactive appointment reminders help to prevent unwanted patient no-shows and enable rescheduling within new times or facilities. Via Mend's self-service kiosk modes for in-clinic devices, patients can update their data.
I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there. I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business.
The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.
I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there. I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business.
The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.
Pros I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business.
The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.
Cons There are still a few issues we are working out, but customer service is always quick to resolve them when they come up.
It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.
It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.
Pros It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.
Cons It does not work on every platform and it is hard to tell which platforms it does and doesn't work on. Many of the patients we would like to target for this program do not have the technology to use this service.
Response from Mend VIP
Mend works on any device - desktop, laptop, tablet, mobile and every platform - Windows, Android, Apple, and any other device with an Internet connection. Video works on any device as well that has Chrome, Firefox, IE, Android, or iOS covering 98-99% of the market. Microsoft and Apple are committed to supporting video as well in Edge and Safari.
My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.
My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.
Pros The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.
Cons You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.
Response from Mend VIP
Thank you for the review, we appreciate it! We have major performance improvements to video releasing the first week of the new year (Jan. '19). Video will require even less bandwidth and we'll have better support for group video sessions. There will also be a new design to make it even easier to use.
Great first experience with telemedicine through Mend --wish I could interest more patients.
Used other for 6-12 months
Reviewed 2017-08-29
Review Source: Capterra
It's great that I can use it on computer, tablet and/or iphone. I've used all different modalities and usually find iphone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call -- there's no time delay and the image is quite stable for the most part. If I use my iphone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still "see" them.
It's great that I can use it on computer, tablet and/or iphone. I've used all different modalities and usually find iphone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call -- there's no time delay and the image is quite stable for the most part. If I use my iphone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still "see" them.
Pros It's great that I can use it on computer, tablet and/or iphone. I've used all different modalities and usually find iphone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call -- there's no time delay and the image is quite stable for the most part. If I use my iphone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still "see" them.
Cons I wish the experience at my end felt as life-like--meaning, since I'm doing psychotherapy I often feel I don't get to make actual eye contact with my patients -- as if they're either looking slightly downwards (at my image on the screen which is off the camera angle or on the smaller image of themselves.) If I could look directly in their eyes as I would in person and they could look back while both of us looking exactly at each other on screen it would be a much more immediately personal experience. I also don't like the fact that any incoming call disrupts the conversation...
Overall Mend has been a great addition to our office.
Used daily for 1-2 years
Reviewed 2017-09-11
Review Source: Capterra
ability to see more patientsThe customer service with Mend is the best. They are available all the time. I never have to log a problem someone is ready to assist as soon as you call or hit the HELP button.
ability to see more patientsThe customer service with Mend is the best. They are available all the time. I never have to log a problem someone is ready to assist as soon as you call or hit the HELP button.
Pros The customer service with Mend is the best. They are available all the time. I never have to log a problem someone is ready to assist as soon as you call or hit the HELP button.
Cons We have trouble connecting to patients when they are not on wifi. We lose out on at least 1/2 of our visits b/c patients are not connecting on wifi and their cell service is not strong enough to conduct the visit.
Response from Mend VIP
The best way to make sure the patient side is flawless is to reinforce that they test prior to each visit. If you can make them test, the patient side always run smooth.
Mend is a medical communications and engagement platform that offers paperless automation features around telemedicine and smartphone connectivity to bring patients closer to healthcare providers.
Facilitate self-service with the ability to check-in from any tablet, office computer terminal or kiosk, inviting patients to search appointments, schedule follow-ups, update personal details, make payments and even receive virtual consultations.
Increase patient accessibility to consultants and the catchment volume with HIPAA compliant audio/video that claims to require no special software or logins, delivering co-branded and reimbursable telehealth services.
Offer interactive appointment reminders via SMS or email that aim to minimize patient no-show rates, while prompting updates of demographic information.
The free companion Mend Telemedicine app for iOS and Android augments browser-based portal access to enable 24/7 availability at any time and from any location.
FAQs for Mend
Below are some frequently asked questions for Mend.
GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users.
Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews.
At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
Sign up / Sign in
Both new and existing users can sign in with LinkedIn.
