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The #1 Telehealth, Patient Engagement, & Automated Payments
At Mend, we believe that innovation is the key to better health outcomes. We exist to provide high-tech, high-touch digital patient engagement, and telehealth solutions that streamline operations and improve patient outcomes. Our enterprise platform offers easy patient intake & communications, custom in-office, and virtual care workflows, while performing seamless telehealth - optimized with AI.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.2
/5
454
Starting from
No pricing info
Value for money contenders
Functionality
4.2
/5
454
Total features
90
10 categories
Functionality contenders
Overall Rating
4.3
/5
454
Positive reviews
251
135
43
17
8
Overall rating contenders
alisha A.
medical liaoson
Hospital & Health Care, 11-50 employees
Review source
Transcript
Alisha: My name is Alisha. I work in the healthcare field. I'm an admin for my company. I give Mend a...
Julie D.
OAS
Mental Health Care, 5,001-10,000 employees
Review source
Transcript
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And...
Anonymous Reviewer
Verified reviewer
Mental Health Care, 1-10 employees
Used weekly for 2+ years
Review source
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Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.
We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.
I don't have anything negative to say.
Jennifer H.
Verified reviewer
Consumer Services, self-employed
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My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.
Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.
The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.
Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.
Chantel S.
Medical Practice, 201-500 employees
Used daily for 1-2 years
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Overall, the system is easy to use and very convenient
I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back
Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.
Rachel R.
Hospital & Health Care, 201-500 employees
Used daily for 1-2 years
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We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.
End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all...
Lindsay R.
Mental Health Care, 501-1,000 employees
Used daily for 6-12 months
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I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.
I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.
It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.
Q. What type of pricing plans does Mend offer?
Mend has the following pricing plans:
Pricing model: Free, Subscription
Q. Who are the typical users of Mend?
Mend has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Mend support?
Mend supports the following languages:
Spanish, English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, French, Portuguese
Q. Does Mend support mobile devices?
Mend supports the following devices:
Android, iPad, iPhone
Q. Does Mend offer an API?
Yes, Mend has an API available for use.
Q. What level of support does Mend offer?
Mend offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat