Mend Pricing, Features, Reviews & Comparison of Alternatives

Mend

The Leading AI & Patient Engagement Platform

4.25/5 (131 reviews)

Mend overview

What is Mend?

Mend's PredictiveIQ is the industry's first-ever Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen. PredictiveIQ can write this information back to your EHR/PMS so the risk can easily display on the schedule.

Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.

Other telemedicine platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue in a HIPAA compliant environment. If the patient cannot join the video, you are not able to deliver care. On Mend, visits happen!

Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device.

Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.

Mend can integrate with most EHR/PMS systems.
www.mendfamily.com

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English, French, Portuguese, Spanish
Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modesMend Paperwork DemoMend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of careMend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratingsMend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added feesMend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-showsMend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device   Mend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment timeMend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultationMend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levelsMend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement supportMend screenshot: Requiring no special software or installation, patients need only click a link from a text message or an email to connectGroup SchedulingTelemedicine Demo Video

Mend reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  4.2
  4.5
Anonymous

Incredibly Impressed

Used weekly for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros
We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons
I don't have anything negative to say.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Robert Coen

Mend

Used daily for 1-2 years
Reviewed 2019-02-08
Review Source: Capterra

-Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.

Pros
-Allowing us to personalize the app/site to support our company's logo -Tech support is quick to respond and resolve critical issues -The most recent updates appears to offer clearer video and audio

Cons
-The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients. -Idle timeouts that require you to log back in frequently -The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place. -The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.

Response from Mend VIP


Thank you for this great feedback. The portal login link within the app is being removed in the next release this month. We're happy to explore more robust integration options to keep the two systems in better synchronization. There are limitations on the EHR side that we are having to work around currently.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ashley Ciaramtiaro

Mend Review

Used daily for 1-2 years
Reviewed 2019-02-05
Review Source: Capterra

Mostly good.

Pros
I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Cons
It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Response from Mend VIP


Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Linnette Lynch

User Friendly

Used daily for 1-2 years
Reviewed 2019-02-05
Review Source: Capterra

AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.

Pros
Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.

Cons
I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.

Response from Mend VIP


Thank you for the review, we really appreciate it. We can collect the payment during the appointment booking process. We will follow up to gather your feedback and discuss possible options.

2/14/19 - We talked to Linnette and we had the ability to solve the payment problem with our digital forms and come up with a much better workflow to solve the payment issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bethany Dayton

Good product

Used daily for 1-2 years
Reviewed 2018-12-22
Review Source: Capterra

My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.

Pros
The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.

Cons
You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.

Response from Mend VIP


Thank you for the review, we appreciate it! We have major performance improvements to video releasing the first week of the new year (Jan. '19). Video will require even less bandwidth and we'll have better support for group video sessions. There will also be a new design to make it even easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mend pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Request demo and full pricing via the website.

Mend features

API
Billing & Invoicing
Charting
HIPAA Compliance
Reminders
Self Service Portal

Activity Dashboard (161 other apps)
Appointment Management (185 other apps)
Automatic Notifications (123 other apps)
Calendar Management (121 other apps)
Claims Management (134 other apps)
Client Portal (116 other apps)
Compliance Management (135 other apps)
Customizable Reporting (115 other apps)
Customizable Templates (95 other apps)
Document Management (106 other apps)
Document Storage (95 other apps)
Records Management (171 other apps)
Reporting & Statistics (150 other apps)
Workflow Management (127 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Mend

Key features of Mend

  • Appointment confirmations
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Assessment management
  • Automatic reminders
  • Bill payment
  • Billing and invoicing
  • Care plans
  • Care summaries
  • Chat
  • Chat / messaging
  • Customizable branding
  • Demographic data
  • Drag & drop interface
  • EHR-agnostic
  • Electronic signature capture
  • Feedback collection
  • For telepsychiatry
  • HIPAA compliance
  • HIPAA compliant
  • Inpatient / residential
  • Instant messaging
  • Intake forms
  • Lead management
  • Lead nurturing
  • Marketing automation
  • Mobile integration
  • Multi-language
  • Multi-office
  • Multi-physician
  • Multi-provider practice
  • Online booking integration
  • Patient check-ins
  • Patient communications
  • Patient management
  • Patient portal
  • Patient queue management
  • Patient registration
  • Patient scheduling
  • Practice management
  • Referral tracking
  • Secure messaging
  • Self service portal
  • Single provider practice
  • Surveys and feedback
  • Two-way audio and video
  • Video conferencing
  • Video consultations
  • eLearning management
View All Features

Benefits

A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.

Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.

Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!

Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.

Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.