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Mend Comparison

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Overview

Category Leaders

Launch your Telemedicine program today with Mend NOW, starting @ $14 per provider. Achieve single digit no-show rates and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

123

97

36

16

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
I like the ability to use the service with both the website and the mobile app. Customer service has a chat feature which is very helpful and timely.
I love the flexibility of therapy and doctors visit can happen anywhere I am. Not having to drive back and forth to just see a therapist for 30 minutes is really great.

Cons

It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.
A bit complicated, especially the API, it affects the performance. Sometime it's a bit unstable, we saw defects slipping through.
Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features72
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Admissions Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Clock In / Out
  • Confirmation/Reminders
  • Customizable Branding
  • Demographic Data
  • Document Management
  • Drag & Drop
  • EHR-Agnostic
  • Electronic Signature
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Messaging
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Payment Processing
  • Payment Reminders
  • Practice Management
  • Prescription Renewals
  • Real Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Rescheduling
  • SMS Reminders
  • Secure Messaging
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Waiting Time Tracking

Integrations

  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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