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Mend vs Pomelo Health Comparison

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Overview

Category Leaders

Launch your Telemedicine program today with MendFree. Achieve single digit no-show rates and 90+% patient engagement powered...

Category Leaders

Patient Engagement Platform designed to simplify provider and patient flows. Online booking, secure messaging, broadcast,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

128

101

37

16

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.3

5

4

3

2

1

16

17

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Pros

It have been a great partnership and the Pomelo team has been very supportive and responsive.
My experience has been good. My contact has been extremely helpful dealing with all my questions.
This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

Cons

Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.

Cons

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.
Terrible support, they responded by deleting my account and data. I responded and they have not replied.
Set up was confusing and not able to make changes based on what we require.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features72
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Demographic Data
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EHR-Agnostic
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Push Notifications
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Mail
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Management
  • Total features105
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Demographic Data
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EHR-Agnostic
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Lab Results
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Push Notifications
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • View-Download-Transmit
  • Virtual Waiting Room
  • Visitor Registration
  • Voice Mail
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Management

Integrations

  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne
  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Mend vs. Pomelo Health

See how Mend and Pomelo Health stack up against each other by comparing features, pricing, ratings, integrations, security & more.