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Mend vs Luma Health Comparison
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Luma Health
95pts
Overview
Launch your Telemedicine program today with Mend NOW, starting @ $14 per provider. Achieve single digit no-show rates and...
Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.1
5
4
3
2
1
123
97
36
16
5
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
I like the ability to use the service with both the website and the mobile app. Customer service has a chat feature which is very helpful and timely.
I love the flexibility of therapy and doctors visit can happen anywhere I am. Not having to drive back and forth to just see a therapist for 30 minutes is really great.
Pros
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.
Cons
It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.
A bit complicated, especially the API, it affects the performance. Sometime it's a bit unstable, we saw defects slipping through.
Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.
Cons
This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.
Key features
- Total features72
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Admissions Management
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Auto-Dialer
- Automated Scheduling
- Bill Payment
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Call Reminders
- Care Plan Management
- Care Summaries
- Charting
- Chat/Messaging
- Client Database
- Clock In / Out
- Collaboration Tools
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Customer Database
- Customer History
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Demographic Data
- Document Management
- Document Storage
- Drag & Drop
- E-Prescribing
- EHR-Agnostic
- Electronic Signature
- Email Invitations & Reminders
- Feedback Management
- File Sharing
- For Medical Purposes
- Forms Management
- Group Scheduling
- HIPAA Compliant
- Health Record Access
- Historical Reporting
- Intake Management
- Lab Results
- Lead Management
- Lead Nurturing
- Live Chat
- Messaging
- Mobile Access
- Multi-Language
- Multi-Location
- Multi-Provider Practice
- No-Show Tracking
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Payments
- Patient Education
- Patient Engagement
- Patient Flow Management
- Patient Intake
- Patient Portal
- Patient Records Management
- Payment Processing
- Payment Reminders
- Physician Management
- Planning Tools
- Practice Management
- Prescription Renewals
- Progress Tracking
- Ratings / Reviews
- Real Time Reporting
- Real-time Updates
- Records Management
- Recurring Appointments
- Referral Tracking
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Rescheduling
- SMS Reminders
- Scheduling
- Secure Messaging
- Self Service Portal
- Softphone
- Surveys & Feedback
- Task Management
- Two-Way Audio & Video
- Video Conferencing
- Video Consultations
- Virtual Waiting Room
- Waiting Time Tracking
- Widgets
- Workflow Management
- Total features72
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Admissions Management
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Auto-Dialer
- Automated Scheduling
- Bill Payment
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Call Reminders
- Care Plan Management
- Care Summaries
- Charting
- Chat/Messaging
- Client Database
- Clock In / Out
- Collaboration Tools
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Customer Database
- Customer History
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Demographic Data
- Document Management
- Document Storage
- Drag & Drop
- E-Prescribing
- EHR-Agnostic
- Electronic Signature
- Email Invitations & Reminders
- Feedback Management
- File Sharing
- For Medical Purposes
- Forms Management
- Group Scheduling
- HIPAA Compliant
- Health Record Access
- Historical Reporting
- Intake Management
- Lab Results
- Lead Management
- Lead Nurturing
- Live Chat
- Messaging
- Mobile Access
- Multi-Language
- Multi-Location
- Multi-Provider Practice
- No-Show Tracking
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Payments
- Patient Education
- Patient Engagement
- Patient Flow Management
- Patient Intake
- Patient Portal
- Patient Records Management
- Payment Processing
- Payment Reminders
- Physician Management
- Planning Tools
- Practice Management
- Prescription Renewals
- Progress Tracking
- Ratings / Reviews
- Real Time Reporting
- Real-time Updates
- Records Management
- Recurring Appointments
- Referral Tracking
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Rescheduling
- SMS Reminders
- Scheduling
- Secure Messaging
- Self Service Portal
- Softphone
- Surveys & Feedback
- Task Management
- Two-Way Audio & Video
- Video Conferencing
- Video Consultations
- Virtual Waiting Room
- Waiting Time Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations1
- AdvancedMD for Mental Health
- BirdEye
- Cerner PowerChart
- EPIC
- Google Calendar
- Google Maps
- Home Health Care Platform
- Iguana
- Kareo
- Luma Health
- Microsoft Outlook
- NextGen Healthcare
- OneMD
- Practice Fusion
- QuickBooks Online Advanced
- Relatient
- ReminderCall.com
- Stripe
- athenaOne
- Total integrations13
- AdvancedMD for Mental Health
- BirdEye
- Cerner PowerChart
- EPIC
- Google Calendar
- Google Maps
- Home Health Care Platform
- Iguana
- Kareo
- Luma Health
- Microsoft Outlook
- NextGen Healthcare
- OneMD
- Practice Fusion
- QuickBooks Online Advanced
- Relatient
- ReminderCall.com
- Stripe
- athenaOne
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Mend vs. Luma Health
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