Mend Features

Mend

The Leading AI & Patient Engagement Platform

4.13/5 (278 reviews)

Mend Feature Summary

  • Appointment confirmations
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Assessment management
  • Automatic reminders
  • Bill payment
  • Billing and invoicing
  • Care plans
  • Care summaries
  • Chat
  • Chat / messaging
  • Customizable branding
  • Demographic data
  • Drag & drop interface
  • EHR-agnostic
  • Electronic signature capture
  • Feedback collection
  • For telepsychiatry
  • HIPAA compliance
  • HIPAA compliant
  • Inpatient / residential
  • Instant messaging
  • Intake forms
  • Lead management
  • Lead nurturing
  • Marketing automation
  • Mobile integration
  • Multi-language
  • Multi-office
  • Multi-physician
  • Multi-provider practice
  • Online booking integration
  • Patient check-ins
  • Patient communications
  • Patient management
  • Patient portal
  • Patient queue management
  • Patient registration
  • Patient scheduling
  • Practice management
  • Referral tracking
  • Secure messaging
  • Self service portal
  • Single provider practice
  • Surveys and feedback
  • Two-way audio and video
  • Video conferencing
  • Video consultations
  • eLearning management

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Tracking
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Call Reminders
Care Plan Management
Care Summaries
Charting
Chat/Messaging
Client Database
Clock In / Out
Confirmation/Reminders
Customizable Branding
Demographic Data
Document Management
Drag & Drop
EHR-Agnostic
Electronic Signature
Faculty/Staff Management
Feedback Management
File Sharing
For Medical Purposes
Group Scheduling
HIPAA Compliant
Health Record Access
Historical Reporting
Intake Management
Invoice History
Lab Results
Lead Management
Lead Nurturing
Live Chat
Medical Billing
Messaging
Mobile Access
Multi-Language
Multi-Location
Multi-Physician
Multi-Provider Practice
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Practice Management
Prescription Renewals
Real Time Reporting
Recurring Appointments
Referral Tracking
Reminders
Remote Treatment Plans
Rescheduling
SMS Reminders
Secure Messaging
Self Service Portal
Surveys & Feedback
Task Management
Two-Way Audio & Video
Video Conferencing
Video Consultations
Virtual Waiting Room
Waiting Time Tracking
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Tracking
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Call Reminders
Care Plan Management
Care Summaries
Charting
Chat/Messaging
Client Database
Clock In / Out
Confirmation/Reminders
Customizable Branding
Demographic Data
Document Management
Drag & Drop
EHR-Agnostic
Electronic Signature
Faculty/Staff Management
Feedback Management
File Sharing
For Medical Purposes
Group Scheduling
HIPAA Compliant
Health Record Access
Historical Reporting
Intake Management
Invoice History
Lab Results
Lead Management
Lead Nurturing
Live Chat
Medical Billing
Messaging
Mobile Access
Multi-Language
Multi-Location
Multi-Physician
Multi-Provider Practice
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Practice Management
Prescription Renewals
Real Time Reporting
Recurring Appointments
Referral Tracking
Reminders
Remote Treatment Plans
Rescheduling
SMS Reminders
Secure Messaging
Self Service Portal
Surveys & Feedback
Task Management
Two-Way Audio & Video
Video Conferencing
Video Consultations
Virtual Waiting Room
Waiting Time Tracking
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Tracking
Admissions Management
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Call Reminders
Care Plan Management
Care Summaries
Charting
Chat/Messaging
Client Database
Clock In / Out
Confirmation/Reminders
Customizable Branding
Demographic Data
Document Management
Drag & Drop
EHR-Agnostic
Electronic Signature
Faculty/Staff Management
Feedback Management
File Sharing
For Medical Purposes
Group Scheduling
HIPAA Compliant
Health Record Access
Historical Reporting
Intake Management
Invoice History
Lab Results
Lead Management
Lead Nurturing
Live Chat
Medical Billing
Messaging
Mobile Access
Multi-Language
Multi-Location
Multi-Physician
Multi-Provider Practice
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Practice Management
Prescription Renewals
Real Time Reporting
Recurring Appointments
Referral Tracking
Reminders
Remote Treatment Plans
Rescheduling
SMS Reminders
Secure Messaging
Self Service Portal
Surveys & Feedback
Task Management
Two-Way Audio & Video
Video Conferencing
Video Consultations
Virtual Waiting Room
Waiting Time Tracking
Visit WebsiteCompare App

Mobile apps

iOS App


38 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


164 reviews

Mend Feature Reviews

25 reviewers had the following to say about Mend's features:

Anonymous
(Mental Health Care company, 201-500 employees)

Simple interface but some adjustment with more complicated functions

2019-04-05

I used Mend to work with my clients in scheduling appointments and managing my own billing. It was great for simpler messaging, but a little more difficult when insurance arrangements were complicated.

Pros

I can see quickly who is having trouble attending appointments and integrating that with my own billing management.

Cons

Some of my clients still have some trouble understanding the software, and I've had to spend some time explaining it to them instead of being able to look it up themselves.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


If you direct your patients to our Help button, we respond within 20 seconds and we can help your patients with their first use so you don't have to spend time on that.

Also, if you're using our digital forms, why not have a training form to set expectations? You could inform them of policies, include FAQs, discuss any technology, etc.

Thank you for the review!

Read more
Rachel R.

Mixed Feelings- Healthcare

2020-09-24

Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc.

Pros

Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Cons

We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Keena D.

Our doctor, staff and patients love the convenience of virtual visits.

2017-08-29

More patients are scheduling appointments.

Pros

This software is very user friendly for the medical practice staff and the patient.

Cons

Maybe a reminder to the patient that doesn't show up, that they have missed their appointment and to call the office to reschedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Harry S.

Mend

2019-02-05

Great experience. Mend services are clearly on strategically important and constructive directions.

Pros

New era information management and communication.

Cons

Too Physician Practice Oriented. Important opportunity for being more consumer oriented

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
BELINDA M.

Recommending Mend

2019-02-05

Patients love it and it is very convenient

Pros

If your schedule is fully booked you can always offer the patient a telehealth appointment

Cons

The only downfall is when you have patients booked and they cannot connect or the system is down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


Our uptime and video connection rates remain extremely high at almost 100%. Patients can use the help button where our average response time is currently at 19 seconds if they ever have any issues connecting.

Read more
Judith M.

Very intuitive! Excellent tool for working with clients and dependents.

2017-09-15

Convenient and very helpful staff! Amanda and Matt have been really supportive!

Pros

One stop "shopping" to get the telehealth work completed without any hassles and great customer support. Clients like it - for their privacy! When I have to reschedule (especially through the hurricane and aftermath), it can be done immediately!

Cons

Good tool for effective time management!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


We will follow up and see what you're experiencing with the calendar and address it immediately.

Read more
Frank D.

Mend, a worthy scheduling tool

2020-09-24

It allows us to schedule our patients with other providers.

Pros

The ease to go between tabs without exiting out of the current patient.

Cons

Unable to edit a patients phone number or email when trying to schedule an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shampa D.

Use Mend for your telemedicine service provision and to keep your charts updated.

2020-09-24

I love how I can see if a form has been reviewed and is ready for me to export to my chart. I think Mend is a pioneer in the industry and I am glad my agency opted to use this platform for outpatient therapy services.

Pros

Ease of scheduling clients, sending test messages for appointment reminders, using the screen share for educational materials, collecting co-pays with transactions, and sending assessments and forms for completion.

Cons

Sometimes it seems like the person trying to help me with problems does not know what I am referring to clinically, but I have always gotten a quick response back, if my need was not addressed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karissa K.

The best option for my needs

2020-09-24

Mend is the best platform available for my needs (I've tested Doxy and zoom as well). Most of the "cons" I've experienced are works in progress at Mend. The Mend team is always working to improve and update the platform. I'm excited to see what else they have in store.

Pros

Alerts when the client signs in for the appointment. 4. Very few audio / visual challenges. 5.

Cons

The platform seems to use more bandwidth than other hipaa compliant platforms as evidenced by increased lagging or delays. 6.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristin G.

I love it. Easy to setup.

2017-08-29

Easy for us to see patients.

Pros

I like that the patient can download the app and I love the appointment reminders.

Cons

We had a few firewall issues. But got it all worked out. Everything else is pretty much workable. No other issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Yadira V.

Excellence

2017-08-30

Pros

My doctor is at my finger tips, my patients can schedule on weekends.

Cons

Texting multi phones or email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine O.

Very helpful when I lose my apt cards.

2020-02-28

"Catherine, You have an upcoming in-person appointment scheduled for Thursday, March 5 at 1:00 PM EST with CHC Addiction Services at MAT/ Adolescent / Adult Outpatient 725 East Market Street Akron, OH 44305.

Pros

My doctors office has multiple locations that I go to 3 buildings in a row so it helps me know which building to go into because it has an address in the text reminder with the time and date.

Cons

I dont like how it makes you confirm you appt by clicking a link. Although its not hard, sometimes I dont have data left to load the page so I have to wait till Wi-Fi and then I forget. Id rather just text yes or no.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamara C.

Mend Review September 29, 2020

2020-09-29

Pros

I like that we are able to connect with our patients virtually, since we are not able to see many of them in the clinic at this time.

Cons

When I schedule an appointment that should be an hour long, I am not able to change the length of the appointment; it puts the appointment into a 30 minute time slot no matter what I do.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor C.

Used for Telehealth Video Appointments with Clients

2020-10-01

Overall, it has helped our agency be able to accommodate to our clients during this pandemic and provide telehealth appointments to them so that we can continue to provide services.

Pros

I also like that reminder notifications are sent automatically to client's when there is an upcoming appointment.

Cons

I have had a lot of client's struggle with getting the software to work 100% functionally. I have experienced difficulties with microphone/webcam/camera working in multiple visits with clients. It could be a little more user friendly.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


Taylor, thank you for your feedback. If you encourage clients to test prior to their visit, we can find any problems and our instant support can help them. That is the best practice to make sure you have a successful visit.

You can see if they tested on not on the Dashboard and view all of their test results in Appointment Details.

If they do have any trouble, just have them click Need Help?. We have US based experts available to help within 15 seconds and an average resolution time of 2 minutes. We have your back!

I will also have someone follow up directly. If this resolves the trouble for you, please consider updating your review by emailing reviews@capterra.com.

Read more
Jeffrey H.

A superb platform for telemed

2020-09-26

Would recommend it to any and all.

Pros

Ease of scheduling, billing, history of use, overall clarity of patient encounter.

Cons

I miss being able to text a patient who has yet to join the visi.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Liza B.

We loveeeee Mend! The support reps are great and very knowledgeable

2017-08-30

The best part is that is HIPAA compliant!

Pros

So far I like the fact that is almost self explanatory; it's user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell H.

Seeing patents virtually with Mend makes both of us happy.

2017-09-05

Easier appointments and more flexibility

Pros

The scheduling and ease of completing pre appointment paperwork has made the process enjoyable.

Cons

The only limits are the insurance plans and it would be nice if we could interface with the EMR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


We can interface with the EMR. It's an option if the practice wants it.

Read more
Michelle O.

Medical Practice

2020-09-24

Pros

It is easy to use, I like that I can test other user when its time for appointment as a friendly reminder.

Cons

I wish the EMR and Mend were somehow synced so that it would check in the patient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott A.

A useful tool for video communications with a few flaws

2020-09-25

Having to make a profile for each patient that schedules a video visit is a pain in the butt, I want there to be some way for the patient to create their own account, or a way to seamlessly transfer our EMR information to create a mend account without wasting all this time copy/pasting patient info.

Pros

Easy to register patients into the system, patients can confirm that their tech works prior to the appointment.

Cons

A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer S.

My experience with Mend has been great!

2017-09-04

I also LOVE that my clients can sign their documents electronically, which saves a ton of extra time and work on my part!

Pros

I love that the Help Desk is so quick in responding to my questions. I can get help in the middle of a session if needed and it doesn't take up a lot of time. Plus, the ease of access to clients who are in other counties or are home-bound is wonderful! The majority of my clients really love the convenience of using Mend.

Cons

I would like to see Mend add a feature where clients receive individual access codes for each recurring appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex F.

Not sure yet

2019-02-05

I’ve seen worse but I’ve seen better. Seems expensive relative to others.

Pros

There are email and text reminders to the patients

Cons

It’s challenging to schedule from the providers end sometimes.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


Thank you for the feedback! Mend has starter packages ranging from $69 to $99 per month as well as enterprise level pricing around $299 per month so we can meet the needs of any organization no matter the size.

Read more
Toni M.

GREAT OVERALL EXPERIENCE!

2017-09-18

Pros

I love that a software like this exists that allows for HIPAA compliant communication between physicians and patients. it made sharing results and explanations with patients simple.

Cons

It saved time and effort in communications with patients, but the amount of time and effort it was going to take to upload the information back into our EMR made it less appealing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


We absolutely integrate with the EMR or other internal systems. There are four different variations to meet your needs and/or budget.

Read more
Wilfredo R.

Medical Perspective

2020-09-29

I have had a good experience with MEND and would recommend to anyone.

Pros

It gives patients a way to connect to providers in a very time efficient way while receiving quality care.

Cons

The time it takes to set up appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mckenzie H.

Superior to other services

2017-08-29

Pros

Ability to self schedule, ability to communicate with patients via text and email, ability to adjust schedule with very little notice.

Cons

The inability to open schedule for a day of the week from week to week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Mend VIP


There is an option to schedule specific days for providers within the current schedule setup. We will make this easier and improve our training.

Read more
kathleen m.

Mend use in our office

2020-09-29

it has been really great has made the nursing much more compliant

Pros

the ability for the nursing to see the patient and prep the chart

Cons

sometimes it is hard to get it started he has a delay or slowness

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more