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Mend Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.21/10
Pros and cons
It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.
Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.