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My Clients Plus vs Pabau Comparison

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Overview

Category Leaders

My Clients Plus is a practice management and EHR solution for mental health providers and practices with therapy notes, electronic...

Category Leaders

Streamline patient management, fill your booking calendar, and keep customers happy with our all-in-one clinic management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

65

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

202

5

4

3

2

1

171

18

9

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

365

5

4

3

2

1

268

75

13

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions.
I love that you can copy and paste your previous note so it saves some time on your documentation. I also love that you can bill electronically through the system- easy, simply, amazing.
Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.

Pros

It has many features that can be customised to suit how you run your practise. The help in setting the software up has been amazing.
Cost effective, great responsive customer support; does alot more for the business than other "just another medical record" softewares.
Absolutely amazing, very helpful team and out of all the softwares i have used once you are used to using Pabau, the things you can do and offer patients is endless.

Cons

Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact.
I had initially experienced frustration with the service, but due to my accidentally signing with another service, thinking it was this service.
Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur.

Cons

Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income.
Lack of chat function to be able to communicate in real time with reception and other clinic rooms.
However, I think the only negative I could mention is that it always takes time to learn a new system. Regardless of the provider this would always be the same so its not a negative directed at Pabau.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features77
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Audit Trail
  • Authorization Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Bed Management
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Candidate Profiles
  • Care Plan Management
  • Care Summaries
  • Case List Management
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Class Scheduling
  • Client Chart Audit Tools
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinic Interoperability
  • Clinical Assessment Tool
  • Code & Charge Entry
  • Coding Assistance
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EHR-Agnostic
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Electronic Submission
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Occupational Therapists
  • For Physical Therapy
  • For Salons and Spas
  • Forms Management
  • Formulary Management
  • GDPR Compliance
  • Gift Card Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Health Record Access
  • Healthcare Compliance
  • Historical Reporting
  • Image Management
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Lab Results
  • Level of Care Evaluation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Factor Authentication
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Refills
  • Order Entry
  • Outcome Assessment Tools
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Predictive Analytics
  • Prescription Cancellation
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Notes
  • Telemedicine
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • View, Download, Transmit
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Website Integration
  • Workflow Management
  • Total features214
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Audit Trail
  • Authorization Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Bed Management
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Candidate Profiles
  • Care Plan Management
  • Care Summaries
  • Case List Management
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Class Scheduling
  • Client Chart Audit Tools
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinic Interoperability
  • Clinical Assessment Tool
  • Code & Charge Entry
  • Coding Assistance
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EHR-Agnostic
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Electronic Submission
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Occupational Therapists
  • For Physical Therapy
  • For Salons and Spas
  • Forms Management
  • Formulary Management
  • GDPR Compliance
  • Gift Card Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Health Record Access
  • Healthcare Compliance
  • Historical Reporting
  • Image Management
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Lab Results
  • Level of Care Evaluation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Factor Authentication
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Refills
  • Order Entry
  • Outcome Assessment Tools
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Predictive Analytics
  • Prescription Cancellation
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Notes
  • Telemedicine
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • View, Download, Transmit
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Birdeye
  • Cerner Ambulatory
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Office
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations8
  • Birdeye
  • Cerner Ambulatory
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Office
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

JS
AvatarImg

Jadwiga S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Best CRM and scheduling system for physiotherapy clinics

Reviewed a year ago

With Pabau we have been able to focus on growing the business and stay in touch with our clients.

Pros

Easy integration with my business. The system provides good communication with my clients and saves me time.

Cons

Initially the marketing tools were not easy to use as I am not tech savvy, hoowever with the help of the friendly staff I am now able to use it with ease.

Vendor response

Thank you so much ! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

RN
AvatarImg

Rebecca N.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Just what I needed!

Reviewed 3 years ago
Pros

I use this software daily, and getting set up took me some time to figure out but with the help of the webinars I could watch them over again. Plus the Pabau team have been so helpful via the online chat, for every question no matter how big or small the problem was always resolved with ease. The software itself has everything I need and want for my clinic and for my clients and I’m very glad I went ahead with it.

Cons

A handful of times I have been unable to book appointments on my app but the next day it has gone back to working just fine.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! we have been developing a new market leading app for over 1.5 years, here is a link to the live Demo so you can try iy out. https://marvelapp.com/prototype/d6aih0h/screen/63899119

HH
AvatarImg

Helen H.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pabau logo

Pabau

Pabau at work

Reviewed 2 years ago

Ease of diary system and raising invoices plus retail purchase history.

Pros

Ease of use, text reminders. Email confirmations to clients

Cons

Some features aren't automated, you can't load a ready made template onto the medical or consent forms. Would love the ability to dictate notes onto Pabau.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

NA
AvatarImg

Natalia A.

Cosmetics, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Amazing software program

Reviewed 2 years ago
Pros

It is very quick, easy to use, the best I have ever used

Cons

Sometimes takes time to process and book clients

Vendor response

Thank you so much Natalia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

AP
AvatarImg

Angelina P.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Fantastic Product

Reviewed a year ago
Pros

Easy to use in the work environment and very useful

Cons

Sometimes slow and lags when trying to book clients in

Vendor response

Thank you so much Angelina! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

WB
AvatarImg

William B.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Pabau logo

Pabau

Good medical software

Reviewed 3 years ago

The team are good when you can get hold of them. There should be a number to call to get instant help.

Pros

This software is good but could do with updating. It fulfils a need. I would advise a full system update.

Cons

Ability to input bespoke images/ graphics to send clients is non existent. The software is also clunky.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small! We are planning to have new and improved system in the new Pabau 2. If you have any suggestions that you want to give for this do send them to our community page so the team can review them. https://community.pabau.com

EK
AvatarImg

Emre K.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pabau logo

Pabau

Pabau

Reviewed 2 years ago
Pros

Easy to use, All our branches use Pabau and we are all happy

Cons

when system is down unfortunately we cant see any of clients informations, this leave us in very difficult situation

Vendor response

Thank you so much We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are in the process of making Pabau 2 which will have much more robust speed!

am
AvatarImg

anne-marie s.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Pabau

Reviewed 3 years ago

Excellent, This system is not only comprehensive, it ticked so many boxes, being able to market to my datatbase - which is now upto date! Enables a more professional seamless clinic experience which is what my clients expect.

Pros

As a clinic going from paper to Pabau CRM there was a lot to learn about the system but we have found it to be straight forward , easy to use, flows well and the support and available training is excellent. I would highly recommend you try it !

Cons

No problems as yet as I am still learning

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

KA
AvatarImg

Khaldoon A.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pabau logo

Pabau

HSA DERMAL CLINIC Review

Reviewed 8 months ago

Overall, very positive with some room for improvement. Very satisfied.

Pros

The ability to send reminders to clients, feedback forms, and aftercare incredibly easily to clients. The ability to integrate patient data into an easy-to-access format.

Cons

Occasional glitches sometimes arise, which may result in a failure to send forms to some clients. Perhaps the software could do with a more modern look and update.

Ks
AvatarImg

Kirsty s.

Medical Practice, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pabau logo

Pabau

Great Software

Reviewed 3 years ago

Great customer care. I'm a night owl so even had replies from staff at 11pm which i was expecting the next day to answer questions. I wasn't pushed with a hard sell which was nice! Ive interacted with most staff as ive asked multiple questions daily as ive set the system up and always received a speedy helpful response. Very friendly, welcoming staff with great systemising and automation software!

Pros

I purchased this for when we reopen. I was considering taking a new member of staff on to do all the implementing and automation as well as stock control etc. all the bits I dont have time to do but purchased the software instead. It allows me to run reports at my own convenience. I enjoy that it ha content blocks on as i rent from various areas and I dont want them to access my performance and cash flow etc yet they can still book in my clients. Im very visual and so is this program you can simple colour code, add clients and staff photos etc.

Cons

Its a little tricky to use at first but easy to learn. I am an android fan as ive had to purchase an ipad for clients journeys etc which was a pain so that i can use the app,

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

sy
AvatarImg

serda y.

Cosmetics, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

clinic

Reviewed 2 years ago

no more paper work

Pros

booking appointments and finances , easy acces to clients notes and pictures ,

Cons

old system was better and faster , i beleive you guys improving your service and uodating daily basis , looks lik pabau growing fast ,need bit more cathc up

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

IR
AvatarImg

Ivona R.

Computer Software, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Excellent solution for me

Reviewed 3 months ago

I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.

Pros

The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.

Cons

There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.

CG
AvatarImg

Chelsee G.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

So far all good

Reviewed 10 months ago

All good

Pros

Access from mobiles and iPads at home, marketing, photos allocated to clients

Cons

The fact app is slightly different to desk top version makes it a little harder to get your head around

TH
AvatarImg

Tanya H.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pabau logo

Pabau

Easy booking experience for the customer

Reviewed 2 years ago

It’s made the experience of booking in and storing clients medical forms much easier.

Pros

It’s is easy for customers to use and manage their own apps.

Cons

It’s difficult when I have to open up a new shift on a non working day for the sake of 1 or 2 apps that I am adding in that week that aren’t repeat.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

NL
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Natasha L.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pabau

Review

Reviewed a year ago

Good

Pros

Easy to use Simple to understand I like that you can take upload photos straight to the clients file

Cons

It’s slow when loading on. For example when you switch pages or go to do client notes it takes a long time to load and open the client file

SR
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Sonia R.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pabau

Excellent service

Reviewed 2 years ago

Excellent. It has all the features that we need to grow our business whilst caring for our clients.

Pros

We are a small business and implementing a new system can be stressful. The Pabau team have been considerate, supportive and immensely helpful.

Cons

It does require time to understand and then use all the features available. Some aspects are not as user friendly.

Vendor response

Thank you so much Sonia! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

KG
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Katie G.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pabau

Great Paper-Less System

Reviewed 2 years ago

Been using it for 3+ years now. Easy for staff and clients to use. Wouldn't use anything else.

Pros

All features are easy to use - team are friendly if you do occur any issues and fix it for you as quickly as they can.

Cons

It can be slow at times. Not best suited for clinics with multiple sites as easy to double book machinery etc. I believe this is currently getting sorted though.

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

ER
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Ed R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pabau

Not just for the larger clinics

Reviewed 6 years ago

I use Pabau for two different purposes. I use it it to schedule clients in my private practice, but I am also a fitness instructor and use it for that purpose as well. The great thing about Pabau is that it can be used for different purposes and can designed to serve the needs for different companies. It is great to schedule clients as it also syncs to google calendars. I use the iPad app for the before and after feature but haven't tried out the consent part yet.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

sk
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sarah kate q.

Medical Practice, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pabau

New user

Reviewed a year ago
Pros

Good training support. Start to end software.

Cons

Very broad system and probably overcomplicated for my needs but will grow with my business.

Vendor response

Thank you so much Sarah Kate! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email mel@pabau.com to get free training so you can get the best out of it and have more ease of use!

AB
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Alon B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pabau

Not perfect but the best I found out there

Reviewed a year ago

I actually tried to moved from it once, and returned back :) As i mentioned its the best software I have found if you also care about the teams easy of use

Pros

I like the fact that it is really highly customizable and that you can send clients emails to sign forms. That takes away a lot of admin from us.

Cons

I think that it still looks like an old-school software and that is a shame because the features are really nice. Also, it does not have enough integrations.

Vendor response

Thank you so much Alon! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

ET
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Erika T.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pabau

Great customer service

Reviewed a year ago
Pros

The software is easy to use, the features are great. It's simple to book new clients in and the appointments made through the website comes straight onto the calendar.

Cons

There could be more payment systems integrated with the software.

Vendor response

Thank you so much Erika! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

JQ
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Julie Q.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pabau

New to Pabau

Reviewed a year ago

Overall I can see Pabau will save a lot of admin time, leaving us free to do what we do best which is support our clients.

Pros

Pabau is very logical and user friendly once you get going and the support given is great, not only with the training videos but also the response to queries which is almost instant

Cons

There have been a few glitches in the set up of the system with transfer of data, but hopefully they have been ironed out now

BB
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Brian B.

Medical Practice, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pabau

Not blown away

Reviewed 7 months ago

I'm glad I implemented the system a number of months prior to opening the practice. There is no way Pabau is a 'good to go' system and needs a lot of familiarisation and use to get to know. On the plus side, the customer care is fantastic and they are always happy to try and help, and there has been a lot of questions and technical guidance needed.

Pros

Relatively easy to use - if you have some coding, CRM, or practice management experience you will probably get by slowly. I most like it for its functionality and the number of integrations available.

Cons

A lot of items are 'hard coded' making it impossible to customise the way you want it. There are some functions that don't actually work (I raised this and it is being 'looked into' but no ETA for a solve). The system comes across as a bit dated. I like the 'paperless' journey, however, there seems to be an oversight that some practices are still required at times to use paper and export to PDF format with a more aesthetically pleasing format would be beneficial.

AS
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Amy S.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pabau

Pabau for telemedicine

Reviewed a year ago

I do not have a big administration team and pabau lets me manage payments , diary and patient documents securely and in a timely manner

Pros

Easy access for patients and clinicians

Cons

A lot of components to wrap my head around

Vendor response

Thank you so much Amy! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

cc
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clodagh c.

Health, Wellness and Fitness, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pabau

pabau review

Reviewed a year ago

very good

Pros

Easy to use. Has everything my clinic needs and great customer service

Cons

During the pandemic when my clinic was closed due to government guidelines I felt they could have had an option to pause my payment or have some kind of plan

Vendor response

Hi Clodagh Thanks for taking the time to write a review to us. We are glad you are happy with Pabau. I am sorry to see that you didn't know about the payment plans we offered to clients during the pandemic, over 600 clients reached out and we dealt with these on a case by case basis offering holiday payments or reductions in pricing. (sorry this isn't going to help you now!) Thanks for using Pabau Kane