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My Clients Plus vs Practice Pro Comparison

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Overview

Category Leaders

My Clients Plus is a practice management and EHR solution for mental health providers and practices with therapy notes, electronic billing, and more

Category Leaders

Practice Pro is an all-in-one, fully integrated, web-based EMR and Practice Management solution for your rehab therapy practice including Physical Therapy, Occupational Therapy, Speech-Language Pathology, Pediatric Therapy, ABA, and Chiropractic.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.01

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

205

5

4

3

2

1

171

19

9

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.4

155

5

4

3

2

1

89

56

8

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The support they give feels like a small town business that knows you by name and actually cares about your success, not a big company that doesn't care beyond what you can give them.
We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions.
Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.

Pros

Excellent experience with excellent customer service. Great onboarding experience as well.
The management reports are a strong asset to the system. We have been happy with the quick support that we received and the relationship we have developed.
We like that it is an end-to-end solution. We have been happy with the way the system is customizeable on many fronts.

Cons

Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact.
I had initially experienced frustration with the service, but due to my accidentally signing with another service, thinking it was this service.
Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur.

Cons

I also dislike that I am unable to see my patients' future visits (date and time) under their file.
I printed out weekly appointment calendars for the wrong weeks. You have to pay close attention to the date ranges as they don't automatically change in each screen.
This was a problem, since I need to bill services everyday so I can get reimbursements for them.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features79
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Commenting/Notes
  • Compliance Tracking
  • Confirmations/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Speech Therapists
  • For Substance Abuse Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Health Monitoring
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • OSHA Recordkeeping
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SOAP notes
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single-Provider Practice
  • Task Management
  • Task Scheduling
  • Template Management
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Consultations
  • Wait List Management
  • Workflow Management
  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Commenting/Notes
  • Compliance Tracking
  • Confirmations/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Speech Therapists
  • For Substance Abuse Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Health Monitoring
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • OSHA Recordkeeping
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SOAP notes
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single-Provider Practice
  • Task Management
  • Task Scheduling
  • Template Management
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Consultations
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

AvatarImg

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

My Clients Plus logo

My Clients Plus

MyClientsPlus will get the job done with little frills or extras

Reviewed 7 years ago
Pros

It has the necessary components for managing a private practice (such as a psychology practice or therapist practice).

Cons

It is not the easiest to use software and seems a little outdated. I am not sure if this was just my version, but it is not the most intuitive and would sometimes lose data if not saved often or if backtracked from a page.

JA
AvatarImg

Jo Ann Y.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Satisfied user

Reviewed 6 years ago

Currently, not having any problems with the soft wear.

Pros

Very user friendly, makes billing a breeze.

Cons

The cost. I have two professionals in my practice, I think the cost should be a lot less for additional users in the same practice.

JG
AvatarImg

Jill G.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

User Friendly with Excellent Customer Service

Reviewed 6 years ago

Using My Clients Plus has helped me streamline my billing, both with clients and with the insurance companies.

Pros

Ease of use; logical set up of my practice.

Cons

I have no complaints at all; the software and customer service are excellent.

EF
AvatarImg

Erika F.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Clients Plus logo

My Clients Plus

Ideal for independent mental health providers

Reviewed 6 years ago

My Clients Plus is the foundation for my entire practice. I can access it from multiple devices and this, coupled with the general ease of use, allows me to work from any location.

Pros

This software has been the foundation of my practice for six years. It has a notable ease of use, clear sections, and all elements necessary for a private practice.

Cons

I have not encountered any obstacles with this software.

JB
AvatarImg

Jessica B.

Mental Health Care, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Easy Access to All

Reviewed 3 years ago

Excellent

Pros

I’ve used MCP for billing now over 10 years with positive experiences with both managing my practice and help with issues

Cons

Charges based on number of claims for my small practice

KH
AvatarImg

Kathy H.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

My Clients Plus logo

My Clients Plus

Psychiatry Use

Reviewed 3 years ago

Overall it has been good. They have added a lot of features since we started using it 12 years ago. It is easy to use. Wish it had prescription integration.

Pros

I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.

Cons

I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.

RH
AvatarImg

Ronnie H.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Clients Plus logo

My Clients Plus

Works like a charm.

Reviewed 6 years ago

It helps me bill insurance in my private practice.

Pros

I like the ease of use and the help you can get to use it.

Cons

Always problems working with insurance. It is good to have some help dealing with the problems.

MH
AvatarImg

M H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Best online billing system!

Reviewed 8 years ago

I've been a user since 2013. This system manages my practice, insurance companies, billing and copays so easily! I would recommend it to any Counseling agency looking for a complete practice management system!

Pros

No pros were added to this review

Cons

No cons were added to this review

RM
AvatarImg

R MICHAEL W.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Great service

Reviewed 6 years ago

Excellent for doing billing for my practice. Able to keep track of payments.

Pros

It so easy to use the software and the support staff are wonderful.

Cons

No cons. No cons no cons no cons no cons

LG
AvatarImg

Lori G.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

My Clients Plus logo

My Clients Plus

Lifesaver! I have been using My Clients Plus since the early years.

Reviewed 6 years ago
Pros

Very easy to use. Great customer service. Very economical. I may be able to retire a year early from the savings!

Cons

It can sometimes be difficult to add a secondary diagnosis. But I may just need more practice with this.

KL
AvatarImg

Kelli L.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Clients Plus logo

My Clients Plus

My Clients Plus has worked great for me!

Reviewed 6 years ago

I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

Pros

This software is user-friendly and it has helped me save money in my private practice instead of using a billing provider.

Cons

There is nothing I don't like about this software.

JD
AvatarImg

Judith D.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

My Clients Plus Review

Reviewed 6 years ago

I am able to bill, easily look up clients and their balances owed.

Pros

As a one person therapist operating a private practice, this software has been invaluable in providing a concise database of all clients, statements, diagnosis and treatment.

Cons

I do not use half the features so I would prefer a reduced price based on the number of features used. Overall, great product at reasonable price.

JS
AvatarImg

Jackie S.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

A wonderful online billing service for a private practice therapist

Reviewed 6 years ago

Excellent from the beginning. Very caring patient individuals work for MCP. It's cost effective to use and relatively easy to use remotely from any device or computer.

Pros

It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Cons

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

AvatarImg
AvatarImg

Kim C.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Easy to use, very affordable, perfect for a solo or small practice.

Reviewed 7 years ago

Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Pros

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Cons

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

MH
AvatarImg

Marie H.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Love it but some changes will make it so much better

Reviewed 6 years ago

Overall once you get it going and figure out ERA sign ups it’s easy. Recommended to two at mr practice. They love it

Pros

The fact that it has so much insurance panels in the site and no additional sign ups

Cons

1. Wish it had the Wiley progress notes in it and not just treatment plans. 2. Wish we could sign up as a group with individual tax ids. Many others offered this but not my clients plus.

BI
AvatarImg

Barbara I.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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My Clients Plus

Excellent customer service

Reviewed 10 years ago

This is the best practice management software that I have ever used. Great customer service and always looking at ways to improve work flow.

Pros

No pros were added to this review

Cons

No cons were added to this review

AvatarImg

Verified reviewer

Health, Wellness and Fitness, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

My Clients Plus logo

My Clients Plus

Not the best platform

Reviewed 4 years ago

It was a good product for a practice that saw 2-3 clients/month, but as I grew, it became pretty obsolete. Adding a client portal required an extension with Jituzu, which was pretty terrible.

Pros

The price. I used it for a very small, very part-time practice mostly to have a paper trail for about a half dozen clients should they want receipts for payment.

Cons

The PT notes were pretty disorganized, and you sort of had to take a trial and error approach to make sure you got a note that applied to your session.

BM
AvatarImg

Barbara M.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

I have used this service for 8 years and would give 10 stars if I could!

Reviewed 6 years ago

I am a clinical social worker in private practice and rely on this service for all my billing which has always been fast and accurate.

Pros

The software is very clean and simple to use, the price is cheap for what you get, if there is ever a mistake it has always been on the payer side and support has always been personal, fast and accurate. I would never dream of switching (I looked at 3 or 4 programs before choosing this one)

Cons

I didn't like the new user interface but they kept the other one as a choice, so very happy. It is amazing users were not forced to switch.

PH
AvatarImg

Peggy H.

Mental Health Care, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

My Clients Plus logo

My Clients Plus

Lovely idea, great support, but just too clumsy to use

Reviewed 3 years ago

Need to integrate the electronic clinical record with electronic billing and revenue tracking . Great support. Software too complex to learn in two week trial window, and my initial experience with supporting software downloads indicated that to use it in the practice would take hours of learning- more than this busy practice can afford- and would be much more expensive than advertised

Pros

Integration and support and invoicing and revenue tracking

Cons

Too little integration of the components. I kept needing to download and subscribe to outside programs to achieve the function promised by the initial website. I needed a lot of instruction to develop a progress note treatment plan, and needed additional software subscriptions to write a diagnosis and bill electronically

SS
AvatarImg

Sanya S.

Health, Wellness and Fitness, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Exceptional web-based billing and practice management software

Reviewed 6 years ago

I always had an excellent experience with MyClients Plus. I had help with several billing issues that were resolved promptly.

Pros

I have been using MyClinetsPlus for my billing practice. It is easy to use and they have the best customer service. When you call for help you get immediate solutions from a super friendly staff.

Cons

There is nothing negative to report about this software at this time.

AC
AvatarImg

Ava C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

My Clients Plus logo

My Clients Plus

Stellar Software and Customer Support !

Reviewed 8 years ago

This software program is fantastic - easy to use, intuitive and functional. The customer support is truly exceptional- the support personnel are incredibly patient, knowledgable, competent and capable. This software program has served to organize and enhance the administrative aspects of my practice, saving me inordinate time with billing and opening more time to turn to the clinical aspects of my practice. I highly recommend it!

Pros

No pros were added to this review

Cons

No cons were added to this review

SJ
AvatarImg

Suzanne J.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Great Product

Reviewed 6 years ago

I am a 1 person private practice business and I love MyClients. Filing with insurance is easy. I typically have few problems with being paid. I highly recommend!

Pros

It is so easy to use and if I am struggling at all, the customer service team responds very quickly!

Cons

I really have not had any problems. The only feedback that would help is if a claim is rejected a notification when I sign I would be very helpful.

LO
AvatarImg

Laura O.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

Great Resource for Clinicians

Reviewed 6 years ago

My Clients Plus allows me to streamline all of my billing, patient information, and client notes in a way that simplifies my practice so that I can dedicate more time to my clients.

Pros

Very user friendly- the site walks you though all of the steps you need to get started in addition to problem solving tips. The Customer Service Team is truly fantastic. I have called before with some ridiculously vague issue ("I'm on this page and I'm trying to click on the thingy but nothing's happening") and the team is quickly able to figure out why I'm having trouble and are able to help me able to resolve it. They are incredibly responsive, patient and knowledgeable about the product.

Cons

Occasionally, it takes a long time to load when I am trying to save a note or perform some of the function.

AvatarImg

Verified reviewer

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Clients Plus logo

My Clients Plus

I'm a happy user

Reviewed 6 years ago

I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class. The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.

Pros

I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

Cons

I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

Vendor response

Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.

IS
AvatarImg

Ian S.

Mental Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Clients Plus logo

My Clients Plus

All I need

Reviewed 6 years ago
Pros

MC+ is very easy to use, intuitive, and comes with an amazing number of options to choose from when managing clients. These options have allowed me and my business to make good strides toward "greener" practice -- cutting a lot of need for printing.

Cons

There is no way to customize or create templates for forms. The existing templates are decent, but I would really prefer a way to create my own.

JR
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John R.

Professional Training & Coaching, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Pro

Practice Pro - all you need in one place

Reviewed a year ago
Pros

Great integration and means I can manage all my prospects, clients, billing and communication in one place

Cons

No negatives as the development team are just amazing. If I need help or request a new feature, they are so responsive

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Verified reviewer

Hospital & Health Care, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Practice Pro

Reasonable and team loves it

Reviewed a year ago
Pros

Team loves it and it’s plus it’s a good price point.

Cons

I have not heard any cons from our therapists.

IN
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Ina N.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Practice Pro

Robust platform, Great customer service

Reviewed a year ago

Great software and a good team behind it. Very helpful and goes above and beyond to help.

Pros

Quick documentation with use of snippets, very customizable, able to run a variety of reports, clickable links on reports, ease of scanning into the system, KPI dashboard

Cons

Our onboarding process was not ideal, need better training for incoming clients.

JC
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James C.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Pro

PT Pro meets our needs for Scheduling, Documentation, and Billing.

Reviewed 10 years ago
Pros

As insurance companies make more demands on therapists, PT Pro updates the software to make their job easier. Updates are frequent and relevant. The software is accessible from any computer without needing a software installation. The help desk is always available via phone or email. We have never been left alone.

Cons

As a platform that is shared across all clients, sometimes a change that is required for one client may not be beneficial to another.

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Jeanette P.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Practice Pro

Comprehensive but complicated

Reviewed a year ago
Pros

Overall, Practice Pro offers an array of documentation, scheduling, billing, etc. options all in one place. It is easy to find all relevant information and documentation about a given patient/client once you figure out how to navigate the system.

Cons

Overall, PracticePro is a too busy and difficult to navigate. There are too many document options, some of which convey the same information, so it should be pared down to be simpler and easier to find. The reports don't quite fit how I would like to convey evaluation information about clients/patients, so I end up using my own report templates.

AF
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Alescia F.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Practice Pro

Very expensive but robust program

Reviewed a year ago

I like the system but it's not financially worthwhile for smaller practices. I consider making a change from this EMR because of the excessive cost and fees. It's a more robust system than many out there but the patient portal is clunky and needs more features. Customer service is quick to respond when issues arise.

Pros

The interface is perhaps more complicated than other EMR systems and you need ongoing training to maximize the features available - many that you won't use and others that take a long time to customize, however the reports and templates are very helpful. Customer service is responsive.

Cons

Practice Pro is one of the most expensive EMR systems when you add up the annual fees, $1 per visit charges plus $ per claim, $ per location. The system can be overwhelming and it requires extensive staff training. The patient portal needs updating to accommodate for annual forms, uploading of patient insurance directly into the system.

MW
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Micheline W.

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Pro

Practice Pro is the software our company will use for years to come

Reviewed 3 years ago

Our company's overall experience with Practice Pro has been exceptional. The software has allowed our company to grow. The reporting in Practice Pro has made it easier for us to assess our metrics so that we can make adjustments to our scheduling and outcomes in order to improve our customer satisfaction profitability.

Pros

We have been using Practice Pro software for ten years now. As a member of the team which made the decision to purchase the software, I was extremely pleased with the ease of implementation and transitioning our company to its use. The software is very versatile and adaptable. It is the most user friendly software I have used or administered in my twenty plus years as the Office Manager for a Physical Therapy facility with seven different locations. The support has been exceptional. The team at Practice Pro are continuously developing new features in the software and they are very pro-active in adding features in advance of any regulation changes.

Cons

Probably the only complaint I have received about the software over the years is that there are too many updates to the software which staff need to become oriented to.

AG
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Angel G.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Practice Pro

So far, so good.

Reviewed 10 years ago
Pros

We like the ability to customize this software to meet the needs of our clinic. We like that we can add all of our fee schedules for different insurance companies, thus giving us what our actual receivables will be instead of what we billed. That was the major selling point for us.

Cons

It seems that they need more employees to do customer service. The initial setup period is a bit extensive, but in the end, it helps to get the system customized to what you want. Expect to have your team ready to help set everything up. Plus, we were unaware that the monthly billing is lumped together for three months, and you are required to pay this in advance. The yearly service fee is also asked for in advanced.

BG
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Bernardo G.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Pro

Review

Reviewed 3 years ago

It's great because It allows me to link HEP to my patients.

Pros

It's very user friendly and I really like the ease of scheduling.

Cons

I have to constantly delete my cookies if not I'm not able to see certain reports.

TG
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Tatyana G.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Pro

SHPT

Reviewed 3 years ago

Upon initial hiring my practice pro training date was not until 2 weeks into the start of my employment. Thanks to Practice Pros ease of navigation I self taught myself the program and how to assess necessary documents and information in the first 5 days. If that doesn't attest to the ease of usability of this program then I don't know what does.

Pros

I love the large icons at the top of the page that make navigation between screens very easy as well as ability to access future appointment, appointments past, electronically attached files, and patient information. Everything is in view and assessable from almost any location in the program.

Cons

My only issue with the use of Practice Pro is that it frequently requires maintenance and updates which interfere with my ability to document. Most recently we have had issues with the west coast servers which severely interferes with our ability to do our work.

KH
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Kelby H.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Practice Pro

Used it for 7+ years

Reviewed a year ago

Overall, the support is excellent and the product meets my needs.

Pros

I really like the ease of scheduling, being able to make reoccurring appointments appear on my schedule and easily having access to my notes.

Cons

There are a lot of functions that it does that I have no idea about or there are not a lot of trainings to help with. I would love it to be easier to see billing and not have 5 different ways to access different information. I wish it was all in one place.

JJ
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Julia J.

Mental Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Practice Pro

PT Practice Pro Review

Reviewed 10 years ago
Pros

I like the flow sheet to do my weekly notes.

Cons

It does not populate automatically and documents for Behavioral Health have too many steps.

JE
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Jessica E.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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