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My Clients Plus

4.8
(202)

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Practice management & EHR for mental health providers

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(11)

My Clients Plus Pricing

Pricing overview

Value for money rating

4.7

/5

202

Price starts from

29

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

Standard plan: $24.95/month
15% discounts are available for paying annually.

What users say

The price is extremely reasonable for unlimited electronic billing for a sole practice and I love the ease of applying payments to client's accounts.
The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

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Reviewers who mentioned pricing said:

CL
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Claire L.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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There are so many benefits to using this product and the customer support is outstanding!

Reviewed 5 years ago

Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP

Pros

The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase. I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in...

Cons

Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.

DA
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Diane A.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Terrific Support, Very Good Deal

Reviewed 4 years ago

The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

Pros

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

Cons

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

JS
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Jeff S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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10 Year User

Reviewed 4 years ago

Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.

Pros

It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible. MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

Cons

It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note. Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

CP
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Colin P.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This has made muy life much easier.

Reviewed 3 years ago

Overall very good. Time I would have spent on billing and developing a secure means of keeping my notes is now dedicated to growing my business and care of my clients.

Pros

The platform is intuitive and easy to learn. My billing is much easier and quicker than by other means. My notes are entered onto a secure, encrypted server. The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

Cons

I'm still using the first version. The software doesn't work well with all operating systems. I have and old Mac, operating on 10.7 that does fine. My more current desk top, operating on 10.14 doesn't do many functions on this program. I'm a little worried for when my old laptop dies.

NW
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Nancy W O.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EVERYTHING IN ONE PLACE!

Reviewed 4 years ago

All in one. Everything I need in one place at a VERY reasonable price.

Pros

I am a private practitioner and with My Clients Plus - I can easily do my own billing, track and POST payments, write progress notes and with the addition of Jituzu I have an extremely easy calendar that links with the billing system. In addition - I can provide telehealth (Jituzu) without paying for another telehealth program. I also like the reports feature. Another thing I really like is that any time I have needed help - I get a very quick response from customer support. That's rare.

Cons

I wish I could toggle between the EOB/ERA screen and other screens - like the payment screen or the "Balances Due You" screen. Sometimes payments have to be posted manually.

JS
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Jackie S.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A wonderful online billing service for a private practice therapist

Reviewed 4 years ago

Excellent from the beginning. Very caring patient individuals work for MCP. It's cost effective to use and relatively easy to use remotely from any device or computer.

Pros

It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Cons

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

MP
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Mario P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Enough Stars!

Reviewed 8 years ago

This site does not offer enough stars to rate how I feel about MCP. My wife is an LCSW who has been in private practice for over 18 years. She is an excellent therapist, but when it comes to the business end of things uh ... not so good. About 13 years ago, I offered to do her billing for her. She was using another billing program that was complicated and had horrendous customer service. You actually...

Pros

No pros were added to this review

Cons

No cons were added to this review

MS
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Melody S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best PM/EHR software on the market

Reviewed 4 years ago

I LOVE IT.

Pros

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

Cons

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

RR
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Robyn R.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product and customer service, good bang for the buck

Reviewed 4 years ago
Pros

Easy to use, can use apply payments directly to account, customer service is beyond excellent-anytime I email them with a question-I get a response within 24 hours, but usually the same day! For the cost, it is excellent! The notes are easy to use too!

Cons

I have no complaints! Everything is great and the staff are very helpful!

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Kim C.

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, very affordable, perfect for a solo or small practice.

Reviewed 5 years ago

Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Pros

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Cons

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

JB
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Joan B.

Individual & Family Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love my clients plus

Reviewed 5 months ago

My Clients Plus has made my billing and accounting and business much easier to handle. I began my practice by doing this all by hand and I can’t imagine going back to that when my Clients Plus makes it so easy. I do not use the appointment calendar or some of the other features but I think they would be helpful to many people as well.

Pros

Very easy to bill clients to insurance companies within 20 seconds. Electronic billing gets payments faster and ERAs let me know when payments are made. Great reports features which gives me information on monthly/yearly statistics. Why pay someone to do your billing for you when you can do it so easily with my clients plus and probably much cheaper.

Cons

It does take some time to get each insurance company entered and working with ERAs but support is very good to help with setup and learning how to use it.

SS
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Sherryl S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Clients Plus: Great Practice Management Software!

Reviewed 4 years ago
Pros

I have used My Clients Plus for over 4 years now. I am a solo practitioner and this program meets all of my needs to manage my practice. The electronic billing is easy and efficient. I get paid quickly with no errors most of the time. If there are errors, they're mine! The progress note feature is great too, with lots of choices as to the templates you use. And the Scheduler is easy to use as well. The price is less than comparable companies also. And as far as customer service goes, you reach someone quickly and they resolve any issues or answer questions you have.

Cons

There reports are limited in their scope. There are times I would like to find information in report form and it's not available.

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Heidi W.

Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exellent customer service, wonderful product and a fantastic value!

Reviewed 4 years ago

Excellent overall. Customer service has always been beyond expectations and above my experiences with other companies (including other forms of software: fax, websites, etc.). I appreciate that my feedback is welcomed and utilized. I've referred many colleagues over the years and they report similar experiences.

Pros

Ease and efficiency. Client portal and virtual therapy option are fabulous.

Cons

Can't easily adjust a transaction. Can't add more than two insurance companies. I see minors and kids sometimes have 3, even 4 insurance plans. If there is a way, I dk how to do it but making changes in the billing section isn't always the easiest. I get complaints sometimes from families that they can't see where a specific payment applied to a session.

HC
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Hether C.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed 4 years ago

I am able to get paid within a week or two of billing since I am not having to send billing through the mail. In addition, when I make a mistake, MCP is VERY responsive, pleasant and effective in helping me fix the problem. And all at an affordable price!

Pros

This software is so easy to use - I am sure I wouldn't be able to run my private practice as efficiently without it. Once client and insurance information is entered, billing (sending out the 1500 form) really is as simple as pushing a button.

Cons

Can't always run the exact report I need. And it would be nice to be able to individually customize a note on client invoices, without having to print each client invoice independently (or hand-write it in!).

LP
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Latricia P.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 4 years ago

This has helped me manage my notes, assessments and billing. I especially live the customer service, they have always been pleasant and take the time to make sure you understand everything and you are satisfied.

Pros

I absolutely love the software. I was initially resistant to shift from doing everything individually to streamlining everything. I am so glad I made the choice to. I have been using this high quality affordable system to assist me with managing my billing, scheduling, client reminders and video conferencing.

Cons

Some of the various billing options, just don't understand them all.

BM
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Barbara M.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have used this service for 8 years and would give 10 stars if I could!

Reviewed 4 years ago

I am a clinical social worker in private practice and rely on this service for all my billing which has always been fast and accurate.

Pros

The software is very clean and simple to use, the price is cheap for what you get, if there is ever a mistake it has always been on the payer side and support has always been personal, fast and accurate. I would never dream of switching (I looked at 3 or 4 programs before choosing this one)

Cons

I didn't like the new user interface but they kept the other one as a choice, so very happy. It is amazing users were not forced to switch.

MC
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Miranda C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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By far the easiest to use and most affordable software out there.

Reviewed 9 years ago

I will admit, when I first started using this software several months back, I had little actual billing experience myself as I had always had a biller in the office who took care of that side of things for me. A friend recommended this software to me and suggested I try it out when my biller unexpectedly left. I'm happy to report I was able to get everything set up and take up billing on my own relatively...

Pros

No pros were added to this review

Cons

No cons were added to this review

DS
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Dawn S.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I've been using this program for several years and absolutely love it!

Reviewed 5 years ago

I have been using it for about 7 years and have had a consistently pleasant user experience.

Pros

I love the ease of use, particularly since they started rolling out the upgraded version. I appreciate that I can bill electronically with the click of one button after I've entered my sessions....couldn't be easier than that. Their customer service is always personable, courteous and right on point. I haven't had to reach out for customer support too often because I rarely have any problems or issues with the software. But when I do, I get a prompt response and the matter is always resolved immediately. Highly recommend to any clinician in need of an online practice management system! Great value for the money invested in this product.

Cons

No cons were added to this review

JD
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Judith D.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Clients Plus Review

Reviewed 4 years ago

I am able to bill, easily look up clients and their balances owed.

Pros

As a one person therapist operating a private practice, this software has been invaluable in providing a concise database of all clients, statements, diagnosis and treatment.

Cons

I do not use half the features so I would prefer a reduced price based on the number of features used. Overall, great product at reasonable price.

BD
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Begh D.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Please add simple improvements

Reviewed 4 years ago

Please ‘freeze’s column headers so when one scrolls down a page, they can still see the column header. Please make it easier to correct errors. For example when an insurance company initially denies a claim but later pays it. Also - payments from secondary payers have to be entered manually - not automatically like with primary payers.

Pros

Easy to use; cost is readonable. Thats sll

Cons

Unfriendly in terms of correcting errors.

DM
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Dan M.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and affordable product

Reviewed 4 years ago

My overall experience has been outstanding- I'm able to manage all my practice's billing from my phone in the time it takes to walk from my office to my car.

Pros

Cost effective. Works as advertised. One stop shop for appointments, biking and encrypted documentation.

Cons

Version 2 is a little awkward to use on a smartphone but runs great on a desktop or tablet.

SC
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Sharon C.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best software for healthcare professionals

Reviewed 6 years ago

I've been using this software for over 8 years. It allows me to do my own billing for my Psychotherapy practice. It's the fraction of the cost of hiring someone and when I have questions, they are quick to respond and help resolve the issue I'm experiencing. They come highly recommended by me

Pros

Easy to use. Saves me money. Great customer service.

Cons

none

JA
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Jo Ann Y.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfied user

Reviewed 4 years ago

Currently, not having any problems with the soft wear.

Pros

Very user friendly, makes billing a breeze.

Cons

The cost. I have two professionals in my practice, I think the cost should be a lot less for additional users in the same practice.

LG
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Lori G.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lifesaver! I have been using My Clients Plus since the early years.

Reviewed 5 years ago
Pros

Very easy to use. Great customer service. Very economical. I may be able to retire a year early from the savings!

Cons

It can sometimes be difficult to add a secondary diagnosis. But I may just need more practice with this.

JS
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Jennifer S.

Hospital & Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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great billing software

Reviewed 9 months ago
Pros

As a solo-practitioner neuropsychologist I do not need many of the bells and whistles that some billing and practice management software provides. I was able to purchase a low-volume but high quality service that did just what I wanted. MCP customer service always answered emails within 24 hours (usually same day) and was available easily by phone. They always answered my questions fully.

Cons

Medicare as secondary payor could sometimes be tricky but this improved over the years.