My Clients Plus Reviews - Page 3

Easy to Use Best Customer Support Anywhere! Most Reasonably Priced Everything I need to run a small therapy business!

nothing!

Customer service is highly responsive and helpful. They often get back to me within an hour of e-mailing during business hours.

I'd love a feature one day where clients can electronically sign their treatment plans, and release of information agreements

I like that all my information is safely stored in one place, and it is easy to access. It keeps track of things I wouldn't have thought to keep track of in a professional, precise way. I also believe their customer service to be outstanding. Overall I believe this product to be worth EVERY cent.

I have NO cons to report. Any challenges I've had was simply in getting to know the system which were easily resolved by the amazing customer service.

I don't know much about software; but with my client's plus I don't have to. They walk me through everything; anytime that I call. Excellent service.

No concerns. Everything works great, every time.

I love the ease of use, particularly since they started rolling out the upgraded version. I appreciate that I can bill electronically with the click of one button after I've entered my sessions....couldn't be easier than that. Their customer service is always personable, courteous and right on point. I haven't had to reach out for customer support too often because I rarely have any problems or issues with the software. But when I do, I get a prompt response and the matter is always resolved immediately. Highly recommend to any clinician in need of an online practice management system! Great value for the money invested in this product.

No cons were added to this review

The customer service is AWESOME! I have been using My Clients Plus for over five years and I recommend it highly! It is so wonderful to call and be able to speak to a HUMAN, who knows what they are doing and actually cares! This is a very rare thing.

I honestly do not have anything negative to say about this Company. I think they are first rate!

This software has been the foundation of my practice for six years. It has a notable ease of use, clear sections, and all elements necessary for a private practice.

I have not encountered any obstacles with this software.

As a one person therapist operating a private practice, this software has been invaluable in providing a concise database of all clients, statements, diagnosis and treatment.

I do not use half the features so I would prefer a reduced price based on the number of features used. Overall, great product at reasonable price.

This product is easy to use and the customer support I get from [SENSITIVE CONTENT] is amazing. However there are a few features needed to better the portal. I love the ease of use and support.

Some of the Cons of this software are... Invoicing is not so user friendly. I should be able to do a date range and print up all invoices at once with all dates of service showing for date range not just a total. I should not have to go in and manually do all 200 of each providers client invoices. Also no ease of access for applying rebilled payments and updates. It is not easy to update a corrected claim and chop out the previous portion so that the client understands why it was billed out twice. Also when a clients payment is taken through instamed it should show up right in their account on MC+. We have to run the payment on Instamed and then have to apply through MC+.

Easy to use; cost is readonable. Thats sll

Unfriendly in terms of correcting errors.

It's easy to use once you know how to use it! I had lots of help from My Clients Plus staff :)

It was frustrating and cumbersome initially and then [SENSITIVE CONTENT] saved me! And I've conquered the learning curve (mostly) Now it's easy to use.

It is very user friendly and I have experience using other medical record software with the Military and Community Mental Health Agencies.

I would love to be able to charge a parent's credit card one time for two of their children who are receiving services.

The ease of the software for our agency was a great selling point but early one the service provided by the staff was tremendous. They were with us every step of the way and helped us in the setup and continued use.

Haven't found anything yet. Any problems we may have had are mainly human error and the staff helps correct and explain them to us.

Cost effective. Works as advertised. One stop shop for appointments, biking and encrypted documentation.

Version 2 is a little awkward to use on a smartphone but runs great on a desktop or tablet.

Ease of learning the capabilities.

all the clicks back and forth through programs...seems like for each task, there should be a step by step process that you are moved through. I find I am clicking back and forth a lot.

Ease of use. Does everything I need it to. Great add on options, but basic product is enough as well.

Difficulty editing already submitted claims when Insurance changes payment, etc.

Easy to use, many features for record keeping and outstanding customer support

No cons were added to this review

Sending and processing claims is very easy. Note taking is easy to do as well and it has many different templates to choose from. Printing and sending invoices and using it for reports is also easy to do. Can also offer clients to use their credit cards with this software.

No cons were added to this review

Allows me to keep clinical notes and Bill for services to insurance companies, at the same yime

Software has some extra steps that make it feel a bit clunky.

Software is easy to navigate and quick to get up and running.

Billing clients/invoicing could be more user friendly. I sometimes find it difficult to run the specific time period I am trying to bill for.

Easy to use. Saves me money. Great customer service.

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The ease of use

No cons were added to this review

Th access to my calendar from my phone or computer.

It not always clear visual or audio. There is no virtual background down load for provider to use.