My Clients Plus Reviews - Page 5

My Clients Plus has let me manage all of my record-keeping in one system. I especially like the billing program, which is very easy to use and notifies me if I have neglected a section. The EOB/ERAs are also easy to find and understand. The staff is helpful once you get hold of them.

I found the website not particularly clear or intuitive at first, so it was frustrating to complete all the initial steps and detailed input. There are more drop-down tabs than necessary; some of the links could be directly in the menus instead of requiring extra clicks. I personally would rather have a crowded task bar than one that requires me to hunt around for the link. Also, the customer service number and assistance could be more accessible. Once you reach someone, however, they are very helpful.

Generally user friendly and reliable

Some areas not facilitate ease of use and some do not work as indicated.

MC+ is very easy to use, intuitive, and comes with an amazing number of options to choose from when managing clients. These options have allowed me and my business to make good strides toward "greener" practice -- cutting a lot of need for printing.

There is no way to customize or create templates for forms. The existing templates are decent, but I would really prefer a way to create my own.

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The help section of the software package walks the user clearly through steps necessary to set up functions and features to easily customize the product to meet my needs (ie: insurance companies, billing sources, Medicare).

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I have been using MyClinetsPlus for my billing practice. It is easy to use and they have the best customer service. When you call for help you get immediate solutions from a super friendly staff.

There is nothing negative to report about this software at this time.

User friendly, quick response time when you have questions/need support, easy to file claims

I would have liked a comprehensive tour at the start because now it seems more difficult to go back and start using things I did not start with at the beginning.

It has been the easiest and most efficient billing system that I have ever used and I have been doing my own billing for 25 years.

There may be a few little glitches here and there and sometimes it may be me not figuring out the problem. I will start making note but obviously it is no problem in terms of my satisfaction.

Availability and self explanatory. I can use it and my billing company

Nothing works great . I haven't experienced any problems

The number of datum points is large and covers essential information, and it is an easy site to navigate.

Not enough explanation when insurance claims are denied or not processed. I have to call the support staff for guidance.

It does keep track of who and when we bill. It is not too hard to use.

I would find out later that the program did not actually bill the claim. It went into some black hole. There was a lot of trouble with the switching of portals a while ago. Then I would call the support and get the run around. "Well I don't think it was our fault." After months of not getting paid for one client, finally I got to talk to a support person who finally figured out the problem. It was one small typo that made My Client's Plus not work properly. However, it was too late to bill by then, so I never got paid for many visits.

I LOVE the customer support. Response time is fast and I get the help I need. Version 2.0 took care of what I was looking for and hoping for in billing software so I anticipate being with MyClientsPlus for a long time.

Nothing of mention at the moment...2.0 resolved what I needed to have changed.

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I found your software convenient for electronic billing. It was rarely unavailable, so good uptime.

The way you bill customers is currently punitive relative to the way we were attracted to your product initially.

Being notified in a timely way if there is a problem with a claim. Also, I like the weekly changing landscape home page pictures.

Recently some of the less convenient aspects were improved. e.g. making corrections and re-submitting got a lot easier. Now, nothing stands out as a problem.

Easy to bill insurance companies. Good customer support.

Increased price no improvement to functionality; beyond basic billing it's inflexible and a hassle

This product is so efficient and easy to use. I always have a learning curve with new things but with the help of the amazing customer service I was able to learn quickly. And they are always there when I forget something! Honestly I can't say enough about how awesome the customer service is!

There is nothing I don't like. Okay will maybe if they could do my work for me....lol.

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It was easy to log in and the price for the EHR itself was reasonable.

So many extra fees! The scheduling isn't hosted in-app; you have to log in to Jituzu and then Jituzu charges you for everything from client reminders to having many clients. The interface is clunky and seems dated, and navigation was not intuitive. There is also an extra fee for billing- the cheap monthly fee itself is very bare-bones.

Thank you for trying My Clients Plus and Jituzu. We offer our product in a such a way that you can pay for the features that you need. For My Clients Plus, the base subscription for a sole provider is 24.95. If you use electronic billing, you pay for only the level of electronic billing subscription you need. In Jituzu, there is a Reminder subscription, and you only pay for the level of service that you need based on the number of reminders that go out. We know that software is not ¿one size fits all¿, so we allow providers to select the size that fits them.

Simple and easy to use. Also, when I make a mistake it tells me and I can't move forward until I fix it. GREAT customer service!!

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Integration and support and invoicing and revenue tracking

Too little integration of the components. I kept needing to download and subscribe to outside programs to achieve the function promised by the initial website. I needed a lot of instruction to develop a progress note treatment plan, and needed additional software subscriptions to write a diagnosis and bill electronically

I liked this company for many years and often referred friends to use it. But in the last few months the fees have gone up and I can no longer get a response to questions I would not recommend to anybody for the the hidden fees and no help at all

Used to be a great company but no longer

many good features and functions, clinical note templates can be copied and modified for the newest session.

billing and marking payments and write offs is a nightmare.