myCare iMedicWare Reviews

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First of all, I must preface my comments by the fact that I am a solo practitioner, Retina practice only, seeing roughly 30 to 40 patient encounters a day. In an attempt to be objective about the various offer, I separate software itself from connectivity issues, as well as the overall frustrations with the need for EMR, PQRS, and MU governmental regulations, which already cast negative cloud over...

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There are a good number of steps needed from seeing the patients to check out. If I look at this objectively, however, most of these have to do with PQRS/PQR I and MU requirements. I'm able to make this more efficient by rearranging the button/templates, which can be done quite easily. Initially, support had been sparse. Recently, I am able to speak with an individual, as is my office staff, in a reasonably...

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The software is good. The customer support and Cloud is absolutely terrible! The company does not care if your Cloud/EMR goes down. In January and February of 2020, my clinic was dramatically crippled with this issue. IMW team would just blew it off and did not want to address the issues. I have been battling them since then, and I refused to pay those two months invoices for break of contract. It cost me thousands of dollars to recover in clinic staff costs and delays. Now they say they will shut off all support to me. You can do better with any other EMR. DON'T GO WITH IMW !!!

The customer service and cloud connectivity. See above

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No pros were added to this review

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No pros were added to this review

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iMedicWare is user-friendly software. Staff found it easy to learn. The software takes the patient from the phone call to optical and out the door with ease. It was amazing to me how all of the doctors, both with computer experienced and not picked up on the EHR and just loved it. So if I would sum up what I loved the best about the product from an Administrators view, I'd say the ease of use. And the vendor? The vendor was right there by my side thru it all - the support I received was amazing. Through the years I've gotten to know the group very well. They listen to my ideas and ask for opinions to always improve and/or make the system even better in this ever changing healthcare world we live in, and that is invaluable!

It's not that I don't like the CL inventory/flow portion of the software, but we don't use it. We found that it was more work to keep up with it. We don't use the Optical portion of the software, so I can't comment on that for we use a management company for our optical.

Clinical view and documenting the progress note was very user friendly.

Service was nonexistent. We had tickets pending for billing and software issues for over 1 year. No response for problems with software, billing, or practice management. Reports for following financials were also inaccurate and unuseable.

The listen and implement suggestions for improvement.

There's not enough support staff. It takes a long time to resolve tickets or receive a call back.

What I like best about this product is that it is easy to use and the vendor is very helpful.

What I like least about this product is that it is really slow at times, and the vendor leaves you on hold for a long time to answer questions.

As the President of a medical billing company specializing in Ophthalmology, I had the opportunity to demo all of the recommended EMR and practice management systems available in the market today. We ultimately selected iMedicWare based on the ease of transition from our legacy system, competitive pricing, and customer responsiveness/service level. After using the system for over 2 years, iMedicWare...

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The standard reporting function could be more robust, although customer support is very helpful with custom reporting.

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The application is very user-friendly. Its has a simplistic interface similar to a paper chart therefore data entry is logical and quick. I am able to see a full load of patients without the need of a scribe. Being web browser based is nice since you can access the program from anywhere outside the office. Test images and reports integrate nicely into the chart note. Ancillary staff training is not difficult. They also are always looking for feedback from their users in order update the software accordingly. This is an ophthalmology only company which is another positive.

Overall, I'm very happy. Usage can get more complex due to meaningful use and PQRS requirements. I don't believe this to be an issue with this vendor but just the overall industry complying with the measures.

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From the CEO, down to the development team, to the technical staff, the iMedicWare team has built a culture of support. They've focused on hiring specialized staff that understand the specific needs of ophthalmology.

iMedicWare is specific to ophthalmology, and the team works closely with customers on product enhancement. Enhancements often require additional training for staff and physicians. This is a benefit of the product, but requires customer resources to participate in training and support of new features.

It has an excellent medical workflow for Ophthalmologists and Optometrists. Glaucoma and Retina flow sheets, Image import and interpretation, auto billing from the exam flow, contact lens fitting and trial lens recording, integration with scheduling module. It also has excellent Meaningful Use reporting. It's easy to convert from paper to EMR with iMedicWare. The staff adapts easily.

I would like optical Module to bill directly to VSP.

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The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality.

The company has not invested into the much-needed technological achieve updates to keep it functional with software updates. Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways. The company has not hired enough support personnel nor have they trained their staff to focus on customer service. We've experienced long hold periods and a frequent lack of followup on open tickets. They point fingers at hardware and other support vendor companies.

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The one thing that I like is that I can access medical records from anywhere. However, that is true for any EHR system, so it is not a plus for iO, specifically.

Their customer support is terrible. They do not answer their phones; when there is a problem, they create a ticket, it goes unsolved for months, if it ever gets solved. They once opened a ticket when I called to check on the status of an existing ticket. The system is super slow, and the reports are useless if you need any kind of customization (or if you are trying to track referrals). You can't even do something as simple as print a patient address label. This system has been one long headache after another.

It is critical to a medical practice that the vendor's staff are responsive to our needs and that is what iMedicware has. In addition, the CEO/owner has an excellent understanding of ophthalmic pracctices & is responsive to our needs. Additionally, the company's Medical Director educates us on how to comply with Meaningful Use along with PQRS, and eRx. He also can assess and audit our compliance with regs and represent us in an audit, if necessary & that is a tremendous asset. Our ASC also uses iMedicware and it is user-friendly for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Meaningful Use requirements, but this is obviously not the fault of the vendor! I believe we have made the right choice in choosing iMedicware for both our practice and ASC.

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Their customer service is the best ever!!! The product is user friendly.

Size of font it is too small....they are working on it. Other than that I have nothing.

There are many documentation options, but extremely cumbersome. Pretty good scheduling software.

Very cumbersome interface. It has drawing capabilities, but it is very difficult to use. Trying to describe medical details is difficult to document and then find on subsequent exams. Routine exams aren't too difficult, but anything out of the ordinary and simple is very difficult to document and find again of subsequent exams. As each physician finds different ways to place data within the exam, other examiners will have difficulty finding these details. Doing a follow up exam on a emergent patient can be very hard to determine what their status was yesterday. Patients who were software engineers could not believe how many steps it took to document a medical visit.

We have been working with management of KeyChart since 1989, back in the days of PRISM Data Systems! They are wonderful reliable people. We have been using KeyMedical software since 2006 and added KeyChart several months ago. The software delivers what it promises. We had a failed installation of another software company for EHR earlier this year when we tried making a change for EHR.

We have no complaints, but will add one for context. That is that we are presently doing paper redundancy at the request of our doctors.