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myCare iMedicWare

EHR & PM Platform for Ophthalmologists to Improve Workflow

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myCare iMedicWare Reviews

Reviews summary

Pros

It was amazing to me how all of the doctors, both with computer experienced and not picked up on the EHR and just loved it.

Gina B.

I switched to another company after more than five years at great difficulty, and I am so happy I did.

Gary H.

The support team and training are the best. This is the most user-friendly software I have ever had the opportunity to use.

Erin S.

Cons

Furthermore, the management took no responsibility for the flaws and issues and were arrogant. Yet, because we needed them in order to function, we were really helpless.

Gary H.

They were not always helpful, seemed frustrated and were frustrating. My staff really disliked this company and their support.

Gary H.

The software is garbage and is constantly crashing and losing data.

Keith R.

Overall rating

3.7

5

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29

5

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9

72%
positive reviews
62%
would recommend this app

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47 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 8 years ago

We are a multi-specialty group that had been using iO Practiceware for almost three years. I was initially apprehensive, mainly because of stories I had heard of much decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. In fact, by the third day after implementation, I was able to see a full load of patients with only a thirty minute lag. However,...

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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iO Practiceware: why I love the system overall

Reviewed 6 years ago
Pros

First of all, I must preface my comments by the fact that I am a solo practitioner, Retina practice only, seeing roughly 30 to 40 patient encounters a day. In an attempt to be objective about the various offer, I separate software itself from connectivity issues, as well as the overall frustrations with the need for EMR, PQRS, and MU governmental regulations, which already cast negative cloud over...

Cons

There are a good number of steps needed from seeing the patients to check out. If I look at this objectively, however, most of these have to do with PQRS/PQR I and MU requirements. I'm able to make this more efficient by rearranging the button/templates, which can be done quite easily. Initially, support had been sparse. Recently, I am able to speak with an individual, as is my office staff, in a reasonably...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Poor product, poor vendor, poor experience

Reviewed 6 years ago
Pros

The only thing I like is the product's speed.

Cons

The support, attitude, and quality of the vendor are all inadequate, as is the quality of the product.

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Reviewed 8 years ago

I am a both a retina and uveitis specialist; I work in 3 different practices. After experiencing a significant patient volume drop, an increase in wasted time, and complete inefficiency with the EyeMD EHR software that one of the practices I worked for purchased, I was in complete disappointing about the whole idea of EMR. In the 2011 ASRS meeting, I noticed the IO Practice Ware vendor, after a...

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
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We have been very happy with iO Practiceware

Reviewed 7 years ago

We are a multi-specialty group that had been using iO Practiceware for almost 3 years. I was initially apprehensive, mainly because of stories I had heard of decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office & then moved out...

Pros

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Cons

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  • Value for money
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Reviewed 8 years ago

We are an established general ophthalmology practice located in North San Diego County. In evaluating EMR software vendors, we were drawn to IO Practiceware because of its intuitive nature, the capacity for the doctors to easily draw findings in the patient chart and because it was specific to ophthalmology. We went live November 28, 2012 and could not be happier with our decision. We did not reduce...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Diamond in the Rough

Reviewed 6 years ago
Pros

The listen and implement suggestions for improvement.

Cons

There's not enough support staff. It takes a long time to resolve tickets or receive a call back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Practice Administrator

Reviewed 7 years ago
Pros

The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality.

Cons

The company has not invested into the much-needed technological achieve updates to keep it functional with software updates. Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways. The company has not hired enough support personnel nor have they trained their staff to focus on customer service. We've experienced long hold periods and a frequent lack of followup on open tickets. They point fingers at hardware and other support vendor companies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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iO Admin Section

Reviewed 7 years ago
Pros

What I like best about this product is that it is easy to use and the vendor is very helpful.

Cons

What I like least about this product is that it is really slow at times, and the vendor leaves you on hold for a long time to answer questions.

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Reviewed 8 years ago

I called your office line today asking a basic hardware/software question. I was treated with respect and in a courteous fashion. I didn't catch the name of representative that helped me out, but I wanted to report the overall pleasurable, satisfied customer experience. Thank you!

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My best friend....iMedicWare

Reviewed 6 years ago
Pros

iMedicWare is user-friendly software. Staff found it easy to learn. The software takes the patient from the phone call to optical and out the door with ease. It was amazing to me how all of the doctors, both with computer experienced and not picked up on the EHR and just loved it. So if I would sum up what I loved the best about the product from an Administrators view, I'd say the ease of use. And the vendor? The vendor was right there by my side thru it all - the support I received was amazing. Through the years I've gotten to know the group very well. They listen to my ideas and ask for opinions to always improve and/or make the system even better in this ever changing healthcare world we live in, and that is invaluable!

Cons

It's not that I don't like the CL inventory/flow portion of the software, but we don't use it. We found that it was more work to keep up with it. We don't use the Optical portion of the software, so I can't comment on that for we use a management company for our optical.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of iDoc software

Reviewed 6 years ago
Pros

As the President of a medical billing company specializing in Ophthalmology, I had the opportunity to demo all of the recommended EMR and practice management systems available in the market today. We ultimately selected iMedicWare based on the ease of transition from our legacy system, competitive pricing, and customer responsiveness/service level. After using the system for over 2 years, iMedicWare...

Cons

The standard reporting function could be more robust, although customer support is very helpful with custom reporting.

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Reviewed 8 years ago

Our practice, the Retina Consultants of Southern Colorado, implemented the EMR in January of 2012. We extensively reviewed all available software and toured different offices to observe first hand how the different systems functioned. Our goal was to find an EMR that was easy for the physician and staff to use, accurate, and efficient. We chose IO Practiceware. Implementation was streamlined and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy iMedicWare user

Reviewed 6 years ago
Pros

The application is very user-friendly. Its has a simplistic interface similar to a paper chart therefore data entry is logical and quick. I am able to see a full load of patients without the need of a scribe. Being web browser based is nice since you can access the program from anywhere outside the office. Test images and reports integrate nicely into the chart note. Ancillary staff training is not difficult. They also are always looking for feedback from their users in order update the software accordingly. This is an ophthalmology only company which is another positive.

Cons

Overall, I'm very happy. Usage can get more complex due to meaningful use and PQRS requirements. I don't believe this to be an issue with this vendor but just the overall industry complying with the measures.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Top-notch support

Reviewed 6 years ago
Pros

From the CEO, down to the development team, to the technical staff, the iMedicWare team has built a culture of support. They've focused on hiring specialized staff that understand the specific needs of ophthalmology.

Cons

iMedicWare is specific to ophthalmology, and the team works closely with customers on product enhancement. Enhancements often require additional training for staff and physicians. This is a benefit of the product, but requires customer resources to participate in training and support of new features.

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Reviewed 8 years ago

I walked into a practice that already had iO Practiceware implemented, having come from a practice that was not using EHR. Seeing iO in use while applying for this job was one of the main reasons I joined my current practice. The ease of use and data input make it fast and efficient. While one patient is being worked up, I can preview their file and see who else is waiting to be seen. It really helps...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Ophthalmology All-In-One!

Reviewed 6 years ago
Pros

It has an excellent medical workflow for Ophthalmologists and Optometrists. Glaucoma and Retina flow sheets, Image import and interpretation, auto billing from the exam flow, contact lens fitting and trial lens recording, integration with scheduling module. It also has excellent Meaningful Use reporting. It's easy to convert from paper to EMR with iMedicWare. The staff adapts easily.

Cons

I would like optical Module to bill directly to VSP.

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  • Value for money
  • Ease of use
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Don't go with IMedicWare

Reviewed a year ago

Terrible! See above

Pros

The software is good. The customer support and Cloud is absolutely terrible! The company does not care if your Cloud/EMR goes down. In January and February of 2020, my clinic was dramatically crippled with this issue. IMW team would just blew it off and did not want to address the issues. I have been battling them since then, and I refused to pay those two months invoices for break of contract. It cost me thousands of dollars to recover in clinic staff costs and delays. Now they say they will shut off all support to me. You can do better with any other EMR. DON'T GO WITH IMW !!!

Cons

The customer service and cloud connectivity. See above

Overall Rating
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Reviewed 8 years ago

Lakewood Eye Physicians is comprised of 12 MDs and 4 ODs with three locations, two opitical shops, an ASC and a Laser Vision Correction Center. We looked at over a dozen EMRs with a presence in Ophthalmology. We were driven to find an EMR for efficiency and the MU incentive. We went live with IO Practiceware EMR last Fall. Unlike some of our peers who had to reduce their patient volume for up...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Delightfully user-friendly and very straightforward to learn.

Reviewed 7 years ago
Pros

We have been working with management of KeyChart since 1989, back in the days of PRISM Data Systems! They are wonderful reliable people. We have been using KeyMedical software since 2006 and added KeyChart several months ago. The software delivers what it promises. We had a failed installation of another software company for EHR earlier this year when we tried making a change for EHR.

Cons

We have no complaints, but will add one for context. That is that we are presently doing paper redundancy at the request of our doctors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Ophthalmic EMR, Responsive CEO, Medical Director & Staff

Reviewed 6 years ago
Pros

It is critical to a medical practice that the vendor's staff are responsive to our needs and that is what iMedicware has. In addition, the CEO/owner has an excellent understanding of ophthalmic pracctices & is responsive to our needs. Additionally, the company's Medical Director educates us on how to comply with Meaningful Use along with PQRS, and eRx. He also can assess and audit our compliance with regs and represent us in an audit, if necessary & that is a tremendous asset. Our ASC also uses iMedicware and it is user-friendly for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Cons

Meaningful Use requirements, but this is obviously not the fault of the vendor! I believe we have made the right choice in choosing iMedicware for both our practice and ASC.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Customer Service & Product!

Reviewed 5 years ago
Pros

Their customer service is the best ever!!! The product is user friendly.

Cons

Size of font it is too small....they are working on it. Other than that I have nothing.

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Reviewed 8 years ago

Our office has been using IO since 2005. We first implemented the practice management system and then followed with the EMR in 2006. Our office has been totally paperless since. I wouldn't think of ever going back or using a different system. The system has simplified so many aspects of the way our practice operates. The are no more files to pull or lose. The system automatically bills for services...

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to learn and use

Reviewed 7 years ago
Pros

It's easy to use, and it's easy to teach new employees how to use the system. It's great for practices with multiple offices. It's very reasonably priced. The company stays on top of needed changes. It's one of the first specialty-specific EMRs to accomplish Meaningful Use Stage 2.

Cons

We receive a slightly slow response from support on customization of the product for individual practices/doctors. Luckily, once you learn how to do it, most customizations can be done by the user without having to wait for it to be done by the company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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4 years of experience with Key Chart.

Reviewed 7 years ago
Pros

The software is ophthalmology-specific. A smaller vendor seems to give better service and more personal service, when it is needed.

Cons

One needs to find a billing vendor that can function with KeyChart. At times, the program functions slower than I would like. This may be a function of the age of my computer system and not the program, though.