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NetSolutions

Maximizing clinical outcomes and financial success

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NetSolutions Pricing, Features, Reviews and Alternatives

NetSolutions product overview

What is NetSolutions?

Experience Care provides a fully integrated electronic health record (EHR) and financial management solution built to help skilled nursing facilities, CCRCs, assisted living and other long term care providers. This system improves the bottom line by keeping on top of clinical and financial metrics, better collecting revenue, improving quality measures, and helping improve clinical outcomes.

Key benefits of using NetSolutions

Best customer support in the industry with 94% of tickets resolved in 24 hours and 48% of tickets resolved within 1 hour.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat

Training options

In Person
Live Online
Webinars
Documentation

NetSolutions users reviews

Overall rating

4.7

/5

12

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

8

4

0

0

0

Pros
Exceptionally positive and I am definitely looking forward to their commitment to delivering the best EHR platform for post-acute care.

TC

Trevis C.

We are able to use this software comfortably to ensure that the residents are receiving the best care. Excellent communication with your team.

MR

Melissa R.

Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

EB

Erin B.

Cons
Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW.

EB

Erin B.

HAVE NOT HAD ANY SERIOUS PROBLEMS, BUT IF A PROBLEM OCCUR, IT IS FIXED PROMPTLY.

RP

Robin P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very caring and knowledgeable support team!

Reviewed 3 years ago

A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately.

Pros

Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...

Cons

Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Using NetSolutions on a daily Basis

Reviewed a month ago

We rely on this software on a daily basis. We keep our resident census, demographic information. Insurance information and generate bills all on this system. When I do run into any issues that I cannot resolve myself, I call the help line and always get prompt and courteous help in a way that I can understand.

Pros

We use this software to keep our census balanced and to generate bills to our clients.

Cons

I really can't think about anything that I least like.

Vendor response

Thank you for your feedback, Trina, it's always great to hear from our customers. Love that our EHR helps with balanced census and generating bills. I'm glad to hear that you are a happy user of our EHR solution, NetSolutions by www.Experience.Care and that we have been able to provide prompt and courteous support whenever needed. I'll be sure to pass on your review so the team can see how...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Excellent Customer Service

Reviewed a month ago

Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.

Pros

It is easy to use once you have learned it.

Cons

Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceptional EHR

Reviewed a month ago

Overall my experience with NetSolutions has been a very good one. As with any software product there will be some issues, but Experience Care is also quick to address any issues or concerns that we have expeditiously.

Pros

I really like how this software allows the users to setup their own dashboard. Being able to see everything that I need to know about my Residents as soon as I go to my dashboard is very helpful and a time saver. The software also allows the users to create their own assessments so that each database is personalized for the needs of that particular building.

Cons

I do not have many Cons when it comes to this system. I have worked on a couple of other EHRs , and this is the best I have used thus far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing responsiveness from the vendor!

Reviewed 10 months ago

Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

Pros

The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.

Cons

The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.

NetSolutions FAQs and common questions

NetSolutions has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


NetSolutions supports the following languages:
English


No, NetSolutions does not have an API available.


NetSolutions offers the following support options:
Email/Help Desk, Phone Support, Chat

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