Nookal Reviews

The ability to book classes and the help desk

No being able to select 45 min appoints

Hi Ruth, thanks for the glowing review - it's very much appreciated. I would most certainly love to hear more about your 45 min appointment query. Please feel free to contact me or support@nookal.com and we'll discuss it further with you.

Treatment notes are very easy to write. This saves therapists a large amount of time. Multiple clinics with tabs makes looking across clinics very easy.

Updating current therapist diaries has become very annoying. You can no longer edit a current timetable and have it begin from a certain date, as it automatically goes live from the date you input it on. This was not the case previously. This makes changing rosters troublesome and very annoying. The paste feature should not push everything above it upwards. Very annoying when completing treatment notes, pasting something, then having the line above move up to continue on with the paragraphgearlier.

Hi Ben, thank you for your great review and feedback. Our development team take all user feedback on board when planning upgrades, so thank you for taking the time to share your personal experience.

The ease of use is excellent and it contains a lot of features for the price.

Customer service is horrible once you are signed on as a client. It takes weeks (if at all) for problems to be resolved.

Hi Aidan, thank you for your feedback, we truly appreciate your honesty. We pride ourselves on offering excellent customer service and we are very sorry to hear that this has not been a part of your experience. If there is anything you need assistance with now (or in the future) please do via email at support@nookal.com and we will do our utmost to resolve your concerns as quickly as we can.

Ease of use - it just does exactly what it should.

No certificate of capacity with treatment plans. Horrible phone / mobile interface - needs a change pronto

Thanks Liam, we appreciate you taking the time to give us feedback. Agreed, we recognise that our mobile interface needs a rework and will be making improvements across the site in 2022.

Ease of use and sense of humor with developers

Having trouble loading the diary page to fit within the parameters of smart phone screen. If I wish to log into the diary while out shopping and I see one of my patients that wants an appointment it would be good if the dairy page loaded to fit visually within the frame of a smart phone.

Thanks so much, Lucinda. We love that you enjoy the Nookal sense of humour and product as a whole. We are working on improving our Mobile interface this year so we thank you for your comments and have taken them on board. If you do need support using the app in the meantime please do not hesitate to contact us at support@nookal.com

I love that it is very specific for our industry and integrates really well with MYOB/Xero to make accounting easier.

There really isn't anything that I can find to complain about with Nookal. At times, you need to work around things, but that is really just about becoming more familiar with the software.

Hi Teira, thanks so much for taking the time to provide us with such an excellent review! We love to hear that our customers are happy and we'll ensure that we increase Nookal functionality and useabilty in 2022.

Easy to use. Cloud based and no down time

Needs better interface for iOS as being cloud I want to use from my phone at time. Also printing big with ios

Hi David, thanks so much for taking the time to leave such a great review. In regards to your concerns with the Mobile App we are working hard this year to improve this so your feedback is greatly appreciated.

Easy to use, easy functionality so can train staff quickly

Medical reports could be easier to use and more flexibility

Thanks so much, Ryan, we genuinely appreciate your positive feedback. We are always looking to improve so have taken on board your feedback regarding Medical reports. If you require any assistance with using Nookal at any stage please do email us at support@nookal.com

Ease of use for small practice is great. Mobile app is great for quick diary checks. Like that it sends automatic reminders to patients.

Need face recognition for mobile app. Need automated Covid Questionnaire Client Form. I have to send this manually each day.

Thanks so much for your review Tyron, it is great that you find Nookal so helpful. We are so glad that our Support Team has been able to assist you in the past and we can assure you they are always happy to help you out. In regards to your comments regarding the Mobile App, we are working hard on improving that this year and we have taken on board your other query re an automated Covid form.

I am not IT savvy at all, but I manage to do all I need to with Nookal, to reduce my admin load and streamline some processes for me. Its very easy and logical to follow, with all the essential features for a small psychology practices. There's been a few times Ive need support, and Nookal have always been responsive and helpful

Perhaps more specialised templates inbuilt

Hi Jillian, we are so pleased that your experience with using Nookal has enabled you to save time and transform your clinic. Thank you for taking the time to pass on this fabulous feedback.

Easy to use. Layout is organised & simple design.

No restriction of access to medical files - reception staff should not be able to access clinical notes.

Hi Monique, thanks for taking the time to leave us a great review! You can control which staff members have access to clinical notes in your account - you just have to customise your permissions groups: https://www.nookal.com/help/managing-staff-permissions Please feel free to contact us at support@nookal.com and we'll work to assist you.

Colour and templates you produce yourself to what you require and able to send emails from service.

Initially long lag in response that has become much faster. Being in a different country this was important for me as need problems solved at the time I was experiencing them. Still have insurance claims reading incomplete and cannot mark them as dealt with ....distracting as have to open them up again each time to see if have been dealt with in the invoice notes.

Hi Heidi, we appreciate your honest feedback and are thrilled that you enjoy the range of features that Nookal offers.

I am able to perform al the necessary tasks of my occupation either through this program directly, or a program I have linked to it. It makes the process of recording treatment notes, invoicing, and calculating things like KPIs or commission quickly and accurately

The IM between colleagues using the same program is a little hard to notice/be aware of unless you're actively looking for IMs

Hi Lachlan, thanks for taking the time to leave us such a wonderful review. It's greatly appreciated!

Easy to set up and navigate. Happy with pricing.

I would like the Analytics to be better explained as it was not so easy at first to understand all the numbers.

Hi Marcin, we are so glad that you are having such a positive experience using Nookal. Thank you for taking the time to provide this feedback to us. We would love to assist you with analytics, please reach out to us at support@nookal.com with any questions, and we'll be glad to assist.

Nookal is great with all it's integrations with physitrack, apple diary. Can be used in the desktop, laptop or iphone

Check the diary on the app could be improved, as there have been times where appointments have been changed by accident.

Hi Jade, we're so glad that you love Nookal! Thank you for taking the time to leave us a great review, as we love to hear that our users are happy.

Easy to use, easy to navigate, easy to rebook patients and bill.

Making the template on nookal can get very difficult

Thanks for your positive review, Jimmy! The team and I genuinely appreciate you taking the time to complete this. On your feedback, we are looking at enhancing our Clinical Note templates in the future. If you have feedback on other templates, please let us know at support@nookal.com

Nookal has allowed me to go paperless in terms of clinical notes, invoicing, appointments and allows my secretary to work remotely saving on office bills

There have bene occasional issues with the e-mailing of letters but this has been resolved well by the company.

Hi Jonathan, we are delighted that you are enjoying Nookal! We pride ourselves in providing great support for our customers so we are thrilled that when you have required our assistance resolutions were achieved in a timely manner.

Booking, claim management, medical billing

Inventory management, nothing else is used

Hi Min, thanks a lot for your positive review! If you have any feedback for our Inventory functionality we're all ears. If you have the time we'd love to hear what you have to say. Please email us (support@nookal.com) so we can take your inventory feedback on board for our next update.

I liked how it was quite easy to use and straight forward. I appreciate how the software is accessible anywhere (via phone or desktop) and responsive. It fulfils all my needs and gets the job done.

The software can be almost too finicky at times, such as when trying to book another appointment (manually dragging the appointment slot makes it hard to get the exact time). It would be great to get prompted on what each colour the appointment slot means in regards to the type of appointment (rather than having to try guess/remember).

Hi Aaron, thanks for your feedback about the site in general and the diary. That's helpful to know about the appointment slot colour. We will look at a solution for this in 2022.

Simplicity of creating bookings and managing ongoing appointments. Ease of creating invoices and arranging to-do lists.

Inability to change the user names of diaries.

Hi Derek, thanks so much for taking the time to wring us a review! We're always looking for ways to enhance features in Nookal, please feel free to send feedback to support@nookal.com. We really do appreciate your feedback and love to help our customers in any way.

Note taking is easy and setting p templates/letters is user friendly

The app is not easy to use New patient info window does not pop up as previous

Hi Sasha, Thank you for leaving the Nookal team a breathtaking review!

The setup checklist made it very straightforward for a new user and the software is intuitive. It has all the functions I was looking for that other software was lacking.

No software is perfect and the DIY import could be improved, as not all patient details can be improved so you have to manually edit each one anyway. Though they will do this for you for a fee, if you have time to wait.

Thanks Megan for taking the time to provide us with your great feedback, we certainly do appreciate it. We are always striving to improve our product and our service and we hope to meet your expectations if not exceed them in time to come.

The client "arrived" function is good if you can keep an eye on it from treatment rooms.

Perhaps more security for sensitive case files when in an Allied health system. Mental Health case notes need not be accessible to some physical therapists.

Hi Rhondda, Thank you for your feedback - it is appreciated. Currently, you could set your Mental Health Practitioners to have Private clinical notes which will make them visible to only themselves: https://www.nookal.com/help/setting-up-staff-as-providers Please contact us at support@nookal.com if we can guide you further.

The ability to easily book patients and create a unique schedule and patient forms

That cases have to be merged a lot and online bookings can create a new account

Hi Monique, thanks for the great review, we appreciate your feedback.

Enjoy the ability to use across multiple devices Ease of communication w other users Graphics are nice

The design of nookal is easy to use and looks nice, no cons to report

Hi Brendan, Thanks so much for your spectacular feedback! We are very pleased that you are so happy with Nookal.