Nookal Reviews

The transition to Nookal has been easy for our company due to its easy to read format, ability to create templates applicable to our setting and clear headings for ease of access when locating appropriate information. I also like the range of colours, ability to see my own and co-workers schedules. Creating a customisable templates for notes that suits our setting has been a big plus as tick boxes etc have made it easier to time manage notes as a clinician. Invoicing and payments are quick and efficient.

A feature I would like to see Nookal have is ability to attach written or scanned documents to templated online notes. This means notes are kept with the same date and is handy for auditing purposes. When creating a series of appointments if you need to amend or change you need to change the appointments individually. Scheduling has been more difficult.

Hi Abbey, thanks for the great review, we appreciate your feedback. We're always looking to improve, so we'll be sure to look into scanned clinical notes.

I am not exactly a computer proficient so I love how easy Nookal is to use. It saves so much clutter as well with all letters, scans, body charts etc at my fingertips.

In my previous place of practice the templates were set up by the team leader and it was time consuming to get them to return to adjust the parameters.

Thanks so much for your incredibly positive feedback Helen. The team here at Nookal genuinely appreciate it.

Easy to use, easy functionality so can train staff quickly

Medical reports could be easier to use and more flexibility

Thanks so much, Ryan, we genuinely appreciate your positive feedback. We are always looking to improve so have taken on board your feedback regarding Medical reports. If you require any assistance with using Nookal at any stage please do email us at support@nookal.com

The setup checklist made it very straightforward for a new user and the software is intuitive. It has all the functions I was looking for that other software was lacking.

No software is perfect and the DIY import could be improved, as not all patient details can be improved so you have to manually edit each one anyway. Though they will do this for you for a fee, if you have time to wait.

Thanks Megan for taking the time to provide us with your great feedback, we certainly do appreciate it. We are always striving to improve our product and our service and we hope to meet your expectations if not exceed them in time to come.

Ease of use for small practice is great. Mobile app is great for quick diary checks. Like that it sends automatic reminders to patients.

Need face recognition for mobile app. Need automated Covid Questionnaire Client Form. I have to send this manually each day.

Thanks so much for your review Tyron, it is great that you find Nookal so helpful. We are so glad that our Support Team has been able to assist you in the past and we can assure you they are always happy to help you out. In regards to your comments regarding the Mobile App, we are working hard on improving that this year and we have taken on board your other query re an automated Covid form.

Easy to use. Cloud based and no down time

Needs better interface for iOS as being cloud I want to use from my phone at time. Also printing big with ios

Hi David, thanks so much for taking the time to leave such a great review. In regards to your concerns with the Mobile App we are working hard this year to improve this so your feedback is greatly appreciated.

Ease of use and sense of humor with developers

Having trouble loading the diary page to fit within the parameters of smart phone screen. If I wish to log into the diary while out shopping and I see one of my patients that wants an appointment it would be good if the dairy page loaded to fit visually within the frame of a smart phone.

Thanks so much, Lucinda. We love that you enjoy the Nookal sense of humour and product as a whole. We are working on improving our Mobile interface this year so we thank you for your comments and have taken them on board. If you do need support using the app in the meantime please do not hesitate to contact us at support@nookal.com

Ease of use Easy to customise Help desk was great on the couple of times I had to use it

Would like to see notification to clients if running late

Thanks Coral for being so generous with your feedback. We are so thrilled to have you on board.

I find the scheduling, planning and invoicing

I wish there was functionality to book two practitioners to an appointment I wish there was capacity to limit booking to line items only that have budget allocated

Thanks so much Kelly, we really do appreciate your positive review! Here at Nookal we take on board any feedback and we are always looking at ways we can improve so we appreciate you sharing it with us.

Integration with xero and tyro Easy to use patient notes Detailed accounting information

The mobile/app version of nookal could use some work

Thanks for the fabulous feedback Scott! We are thrilled that you are so happy with the integrations on offer to you. In regards to your comments about the Mobile App, we agree with you and we are working hard on making some improvements in 2022.

very easy to use, i can keep track of my patients very easily and monitor my productivity

no i am quite happy, although occasionally the drop down box in the clinical notes section at the top to select the date/time of previous appointments doesn't list previous appointment times - very minor issue

Hi Thomas, we genuinely appreciate that you took the time to provide us with such amazing feedback. It is fantastic that Nookal is meeting your business needs.

So easy to write session notes and to upload relevant documentation. Great integration with Xero. Easy to invoice clients. Great calendar features.

Sometimes things take multiple steps instead of just one. E.g. to send invoices, have to save invoice and then send.

Hi Emma, thanks so much for the great review! It's very appreciated.

Client records management is not my strongest point - wonderfully easy to keep client records and clinical notes up to date

Like many systems - takes some time to understand the features

Hi Felicity, thanks for your feedback. That's great to hear Nookal is meeting your needs as a sole practitioner.

Very easy to quickly book appointments and take payments. Notes section allows easy customisation for common formats.

Improved body charts would be beneficial - i.e a close up of upper limb / lower limb More objective measures i.e. for low back

Hi Daniel, thanks for your feedback. We are glad you are enjoying Nookal. We have improvements in the pipeline that will include a wider range of body charts.

Colour and templates you produce yourself to what you require and able to send emails from service.

Initially long lag in response that has become much faster. Being in a different country this was important for me as need problems solved at the time I was experiencing them. Still have insurance claims reading incomplete and cannot mark them as dealt with ....distracting as have to open them up again each time to see if have been dealt with in the invoice notes.

Hi Heidi, we appreciate your honest feedback and are thrilled that you enjoy the range of features that Nookal offers.

I love that it is very specific for our industry and integrates really well with MYOB/Xero to make accounting easier.

There really isn't anything that I can find to complain about with Nookal. At times, you need to work around things, but that is really just about becoming more familiar with the software.

Hi Teira, thanks so much for taking the time to provide us with such an excellent review! We love to hear that our customers are happy and we'll ensure that we increase Nookal functionality and useabilty in 2022.

The ability to book classes and the help desk

No being able to select 45 min appoints

Hi Ruth, thanks for the glowing review - it's very much appreciated. I would most certainly love to hear more about your 45 min appointment query. Please feel free to contact me or support@nookal.com and we'll discuss it further with you.

Ease of use - it just does exactly what it should.

No certificate of capacity with treatment plans. Horrible phone / mobile interface - needs a change pronto

Thanks Liam, we appreciate you taking the time to give us feedback. Agreed, we recognise that our mobile interface needs a rework and will be making improvements across the site in 2022.

The ease of use is excellent and it contains a lot of features for the price.

Customer service is horrible once you are signed on as a client. It takes weeks (if at all) for problems to be resolved.

Hi Aidan, thank you for your feedback, we truly appreciate your honesty. We pride ourselves on offering excellent customer service and we are very sorry to hear that this has not been a part of your experience. If there is anything you need assistance with now (or in the future) please do via email at support@nookal.com and we will do our utmost to resolve your concerns as quickly as we can.

Treatment notes are very easy to write. This saves therapists a large amount of time. Multiple clinics with tabs makes looking across clinics very easy.

Updating current therapist diaries has become very annoying. You can no longer edit a current timetable and have it begin from a certain date, as it automatically goes live from the date you input it on. This was not the case previously. This makes changing rosters troublesome and very annoying. The paste feature should not push everything above it upwards. Very annoying when completing treatment notes, pasting something, then having the line above move up to continue on with the paragraphgearlier.

Hi Ben, thank you for your great review and feedback. Our development team take all user feedback on board when planning upgrades, so thank you for taking the time to share your personal experience.

Easy to use and scheduling appointments and Dr s diary

fewer options to add referral and tracking of appointments number for medicare reimbursements

Thanks for your review Ruwan, we greatly appreciate you taking the time to leave us your kind words. I welcome you to let me (or support@nookal.com) know more about your ideal referral and tracking system for Medicare, and we'll be happy to see where we can assist further.

Easy note writing capabilities and easy to make templates/write letters etc. Easy to make appointments and email

Sometimes the mobile system is hard to use and can move appointments easily

Hi Georgia, Thanks for leaving us an awesome review! We're thrilled you're enjoying the Nookal system! Going forward one of our main goals is to improve the mobile/app experience so please stay tuned for these changes.

Nookal is user friendly. Onboarding new staff is made easy.

The reporting could be better. The accuracy of data generated from some reports isn’t great.

Thanks for all your kind words and feedback Belinda, we appreciate you taking the time to leave us a review. I would most certainly love to assist you in resolving any reporting concerns you may have outstanding as well. Please feel free to contact me or support@nookal.com and we'll work to resolve it for you.

ease of integration with ACC, which is essential for work.

inability to switch off the multi paractice and multi disciplinary aspects. You have to live with that. It's still may less than some other packages have.

Hi Chris, thanks for leaving us such a great review, it is very much appreciated and we're glad you're enjoying the Nookal experience!

Easy to use. Layout is organised & simple design.

No restriction of access to medical files - reception staff should not be able to access clinical notes.

Hi Monique, thanks for taking the time to leave us a great review! You can control which staff members have access to clinical notes in your account - you just have to customise your permissions groups: https://www.nookal.com/help/managing-staff-permissions Please feel free to contact us at support@nookal.com and we'll work to assist you.