Page 2 | NovaPACS Reviews - Pros & Cons, Ratings & more

eRAD PACS Evolution

NovaPACS is a cloud-based PACS software, designed to help radiology professionals view, analyze, and compare images using built-in mammography, hanging protocols, 3D, 4D, and various other functionalities. Features include workflow management, collaboration, reporting, image processing, QA tools, built-in peer review, and customizable worklists.

NovaPACS

Web-based

Windows

RADIOLOGY SUPERVISOR

The transition was made seamlessly. Support is wonderful and resolves most issues in a timely manner.

Radiology Services Manager

The support engineers are terrific. Definite improvement and I sincerely hope they know that their work is appreciated.

IT Director

Some of the product flaws are irritating to radiologists and are not fixed in a timely manner. At the hospital level, most of our clients do not see these flaws.

Imaging Coordinator

Ease of use for end users and simplicity of management has been a wonderful with NovaRad.

Radiology Manager

HL7 integration is one of the most important features I like with the product, it gives us seamless communication between different vendors enterprise.

Manager

It has been great overall. Easy to send over images from modality, upload images for comparisons, upload documents, and route to desired destination.

PACS Admin

Very good experience, customer service is great and very quick to respond.

IT Manager

Integration is good with Nova Product which is important.

Features, support, ease of use, and willingness to help.

Director of Imaging

User-friendly, GREAT SUPPORT SERVICE, team 3 is THE BEST.

Radiology Supervisor

The Service team does a great job helping you get problems resolved in a quick and timely manner.

Novarad as a company is worrying about too many things outside of their main product ie 3d goggles, xray panels, qr code readers.

Radiology Information Specialist

The CD images are burned in a format that isn't compatible with a lot of other PACS systems and I get to hear those complaints regularly from other facilities.

IT Support

Many users also complain about the workflow when do reporting is too long.

Medical Imaging Manager

We have solved our problem with image storage and access. Customer service and tech support are excellent.

Imaging Services Manager

Unprecedented technical support from the NovaPacs team, user friendly product.

When the system works it is a pleasant experience.  When the system goes down it is difficult to navigate the job properly 

NY Orthopedics 

Thanks for taking the time to write a review for us, John!  We are glad you're having a good experience and appreciate your feedback, which will be used to improve our products and services! 

Overall great experience, especially with technical support.

NovaRad Review

Thank you for the review, Shane! We are so glad that NovaPACS has been user friendly for your facility. Thank you for choosing Novarad!

Thanks for your feedback, Julie!  We appreciate you taking the time to write a review.  FYI - We have added admin console features to our viewer such as patient merge and scanning documents.  I'm going to ask your sales rep to reach out and make sure you've got what you need.  Thanks! 

I Use Pacs

Thank you for the review Jan! We always strive to create the best experience for our users! Your feedback will go to the team. Thank you for choosing Novarad! 

great experience and love working with NovaRad

Novapacs

Thank you for the awesome review, Stanley. We will pass along your kind words to our support team. Thank you for choosing Novarad. 

Best Support in the business

Thank you for the great review, Todd! We value our business relationship. We are so glad that NovaPACS is easy to use. Thank you for choosing Novarad! 

Function Availabilty

Thank you for the great review, Rachael! We are glad that NovaPACS is easy to use for your facility. Thank you for choosing Novarad! 

I,m very happy to use Nova PACS,I want to help to improve Nova PACS more than other

Nova PACS is a primary system will change my live

Gamalshawky, Thank you for the kind review. We are so glad that the facility you are with is happy with NovaPACS. Thank you for being a loyal customer. 

Radiology Supervisor 

Thanks for taking the time to write a review for NovaPACS.  We're glad you're having a great experience!  Don't hesitate to let us know if there's anything else we can do for you!  

Great product and vendor

Thanks for taking the time to write a review, Larry.  We're so glad you're havng a great experience with NovaPACS.  Please do let us know if there's anything else we can do to help! 

Novarad PACS

Coleen, thank you for the review. We are constantly striving to improve our products and processes. Thank you for the choosing Novarad. 

Great Software

Thanks for taking the time to write a review,  Nathan!  Glad you're having a great experience with NovaPACS!  Please do let us know if there's anything we can do to assist you! 

necessary tool for faster, easier process

Novarad products

Thank you for the awesome review, Italo! We are so glad that your facility has had a positive experience with NovaPACS. Thank you for choosing Novarad. 

Exceeded expectations.  The Implementation team was engaged and informative.

Interface with Novarad

Cheryl, thank you for the review! We are are so glad that your facility has had such a positive experience with NovaPACS. Thank you for choosing Novarad! 

I like the people I speak to with technical issues

Happy user

Thank you for the amazing review, Kelly. We will pass those kind words along to our support team. So happy to hear that your facility is having a positive experience with NovaPACS. Thank you for choosing Novarad. 

Graet product

Violeta, thank you for the awesome review. We are so glad that your facility has had a positive experience with NovaPACS and the Novarad support team. Thank you for choosing Novarad. 

PACS review

Lacie, thank you for the review!! We are so glad you find NovaPACS easy to navigate and user friendly. Thank you for choosing Novarad. 

Overall, I'm happy with the system as a PACS Admin( I have only used one other system), but I'm constantly reminded by the radiologists that it's not as good as other systems they've used.

Better than ImageLink PACS system

Hi John and thanks for giving us this great feedback.  Someone from our customer success team will be reaching out to you (if they haven't already) to see what we can do about fixing that #1 complaint!  WE appreciate you taking the time to share your feedback! 

Novapacs has come a long way. While I think they have a ways to go before I could give them a perfect score they are definitely on track to that. Amazing improvement. They have really turned things around and should be proud of their hard work. I have gone from calling support daily to not being able to remember the last time I spoke to my support team. The support engineers are terrific. Definite improvement and I sincerely hope they know that their work is appreciated

Has come a long way

Thanks for the great feedback, Phil!  We're glad you're seeing the improvements and appreciate your business!  Please do not hesitate to reach out if you need anything! 

I really appreciate the customer service. They provide the most responsive and professional helpdesk organization I have experienced in 40 years of IT. The PACS works across slower WAN links that simply won't work with other PACS products we use. (GE, Fuji and Mckesson/Change). Some of the product flaws are irritating to radiologists and are not fixed in a timely manner. At the hospital level, most of our clients do not see these flaws.

Best customer service in the industry. 

Thanks for taking the time to write a review for us, Reo.  We're glad you're having a great experience but I will be sure to pass along the feedback for improvement!  Our support team will appreciate your thoughts on their organization!  

We have solved our problem with image storage and access.
Customer service and tech support are excellent.
They are timely in their response to technical issues.

Happy NovaPACS User

Thanks for taking the time to write a review.  We're glad you're having a great experience!  We've got a lot of mobile capabilities these days, so I'll make sure your sales person touches base with you.  Thanks again for your support! 

Overall, NovaPACS have performed well and has provided us with everything we need in an image archive and management system.  We are very satisfied.

Product Feedback

Thanks so much for taking the time to write a review for us, Duane!  So glad you're having a good experience with NovaPACS.  I will pass your comments about the downtime to our customer success team.  They may want to follow up with you!  Thanks again! 

I have not had any major problems with NovaPACS. When I do have problems, the support team is right there to assist to get it resolved in a timely manner.

IMH Review

Thanks for the great review, Lauren!  We are glad you're having a great experience and appreciate your feedback.  Look for some great updates to our customer portal coming soon.  Getting info will be much easier Thanks again!  

They are feverishly working with me to resolve this issue.

Small town hospital

Thanks for taking some time to write a review on NovaPACS.  I'm sorry to hear you've had some issues but glad you feel we are being responsive.  I will notify our VP of Customer Success to be sure he's aware and able to help.  Thanks again! 

Buyers remorse.....

Hi Jen.  Thanks for the feedback.  I will be passing your info along to our VP of customer success and your sales rep so we can see what we can do ASAP to get you back on track.  Your feedback is important and we take it seriously because in order for us to be successful, you have to be successful!  We'll be in touch soon.  

NovaPACS Reviews - Page 2

53 reviews

NY Orthopedics

NovaRad Review