NueMD vs Mend

EZClaim

Tebra

Carepatron

Software that makes your life easier
EZClaim software is affordable, easy-to-use, and is designed to simplify and assist providers with every aspect of the medical billing and scheduling process.
EZClaimPay makes software and payments better together.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

NueMD helps medical practices streamline the administrative operations to spend more time with patients and less time on paperwork. It helps create patient records, scan and attach insurance and ID cards and instantly verify insurance eligibility.

Appointment Management

Appointment Scheduling

Billing & Invoicing

Care Plan Management

Charting

Claims Management

Claims Scrubbing

Code & Charge Entry

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Drag & Drop

Drug Reference Database

Dunning Management

EMR/EHR

E-Prescribing

Faculty/Staff Management

For Chiropractors

For Dermatologists

For Family Medicine

For Mental/Behavioral Health

For Neurologists

For Obstetrics & Gynecology

For Pain Management

For Podiatrists

For Primary Care

For Psychiatrists

For Substance Abuse Therapy

For Urgent Care

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Inventory Management

Invoice History

Live Chat

Meaningful Use Certified

Medical Billing

Medication Management

Mobile Access

Mobile App

Multi-Location

Multi-Physician

Multi-Provider Practice

No-Show Tracking

On Call Scheduling

ONC-ATCB Certified

Outcome Assessment Tools

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Physician Management

Physician Scheduling

Practice Management

Progress Notes

Progress Tracking

Quotes/Estimates

Recurring Appointments

Registration Management

Reminders

Remittance Advice

Scheduling

Self Service Portal

SOAP notes

Therapy Notes

Treatment Planning

Voice Recognition

NueMD

Web-based

Android

Windows

Linux

iPad

iPhone

Basic

Frequent freezing and glitches

63% of reviewers feel negative about bugs and issues in NueMD. Users report that the system frequently freezes, especially when saving or switching tasks, which disrupts workflow in fast-paced environments. Reviewers indicate that technical glitches often require logging out or rebooting, causing inconvenience and delays. Some users say support is slow to resolve persistent problems, and mention recurring lockouts and compatibility issues, particularly for Mac users. They feel that unresolved bugs and lack of timely fixes negatively impact their daily operations and productivity.

Intuitive and organized layout

92% of reviewers feel positive about NueMD’s user interface. Reviewers indicate that the interface is visually clear and simple, making it easy to manage appointments, billing, and patient information. Users say the modules are well-organized and intuitive, which helps them quickly access needed documentation and streamline workflow. They appreciate that the interface supports quick navigation between tasks and that visual displays make it easy to track schedules and claims, reducing confusion and improving overall efficiency.

Streamlined learning and navigation

94% of reviewers feel positive about NueMD’s ease of use. Users think the software’s intuitive design allows even those with minimal computer experience to quickly learn and navigate the system. Reviewers indicate that features like pre-populated fields, logical menus, and clear icons help reduce training time and make daily tasks more efficient. They appreciate being able to move between screens with minimal clicks and say the system’s straightforward layout makes it easy to find information and complete corrections without frustration.

Administrative staff

I like the fact that it's a strong billing tools for mid size healthcare system, helping other integrated software product lacking billing and scheduling system to function well on it.

Medical Doctor

NueMD offers a simplistic design  that allows you to easily extend schedules.

Office admin assistant 

It is missing some important reports as well, like a report of entered patients even if they have not been scheduled.

Just a list of entered patients for the day/month and their contact info.

It is super easy to use, even without training you can figure out how to enter patients and book appointments.

Integrations

Billing

Reporting

Mid-size Business

Large Enterprises

Small Business

Freelancers

Reviewers appreciate NueMD’s affordable monthly fees, bundled EHR and practice management features, and the inclusion of clearinghouse and EDI tracking at no extra cost. Some users say the pricing options are flexible and the product is cost-efficient compared to higher-priced alternatives. However, some reviewers report steep setup fees for small offices, hidden costs, and contract price increases. They feel the pricing can be challenging for smaller practices and mention needing to pay for certain support services. Some users indicate they switched products due to rising costs or affordability concerns.

AdvancedMD

Doxy.me

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

Home maker

I only feel that having a short text or note to take away would be a helpful addition.

Driver

The link I got and clicked on guided me step by step which was a relief.

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads.

Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Assessment Management

Automated Scheduling

Bill Payment

Calendar Management

Calendar Sync

Call Reminders

Care Summaries

Chat/Messaging

Client Database

Contact Database

Customer Database

Customizable Branding

Customizable Forms

Document Management

EHR-Agnostic

Electronic Signature

Email Reminders

File Sharing

For ABA Industry

For Medical Purposes

Group Scheduling

Health Record Access

Historical Reporting

Intake Management

Lab Results

Messaging

Multi-Language

Multiple Appointment Types

One-to-One Messaging

Online Booking

Online Forms

Online Payments

Online Scheduling

Onsite Registration

Patient Education

Patient Engagement

Patient Flow Management

Patient Questionnaires

Payment Processing

Payment Reminders

Prescription Renewal

Real-Time Reporting

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Rescheduling

Secure Messaging

Self Check-In/Check-Out

SMS Messaging

SMS Reminders

Surveys & Feedback

Task Management

Telemedicine

Third-Party Integrations

Two-Way Audio & Video

Video Conferencing

Video Consultations

Virtual Meetings

Virtual Waiting Room

Waiting Time Tracking

Website Integration

By industry, Mend reviewers are most commonly professionals in hospital & health care (16%). The most frequent use case for Mend cited by reviewers is telemedicine (44% of reviewers).

Users and use cases

Mend is a telemedicine tool with key features that include video conferencing, appointment management, mobile access, confirmations and reminders, and more.

Mend

DaySmart Appointments

Limited video and screen features

Administrative Assistant

It doesn't recognize my video camera nor my microphone.

56% of reviewers feel negative about Camera and Screen, highlighting blurry images, small video windows, and trouble accessing camera or screen-sharing functions. Some users report difficulties with setup, swapping camera inputs, and using screen sharing, which is often unreliable or unavailable. Reviewers indicate that poor video quality impairs nonverbal communication and makes clinical assessments challenging. They mention problems with camera freezing, dark images, and inconvenient full-screen requirements. Users say these limitations reduce the effectiveness of remote consultations and hinder visual interactions.

Unreliable sound quality

Chief Handyman for my wife

Had to ask the nurse to repeat herself several times because of the audio quality issues.

Therapist

On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

61% of reviewers feel negative about Audio Issues, noting poor audio quality, frequent dropouts, and lag during sessions. Some users report needing to refresh audio, experiencing echoes, and difficulty hearing participants, especially when using phones or when interrupted by calls. Reviewers indicate that microphone problems and background noise are common, making communication challenging. They mention that audio issues occur across devices and often require troubleshooting. Users say these sound problems hinder effective telehealth sessions and disrupt patient-provider interactions.

Frequent lag and glitches

Clinical Supervisor

It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint.

84% of reviewers feel negative about Performance and Speed, citing slow system responses, frequent glitches, and session interruptions. Some users report delays when switching screens, scheduling, or refreshing pages, which disrupt workflow and frustrate clients. Reviewers indicate that large group sessions often cause instability, and technical errors persist despite attempts to resolve them. They mention battery drain, random crashes, and repeated logouts as ongoing issues. Users say these performance problems lead to inefficiency and sometimes force them to switch platforms, impacting their overall experience.