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OD Link vs Avochato Comparison

Overview

OD Link is a web-based electronic medical records and practice management software for optometry clinics and is compliant with HIPAA regulations

Category Leaders

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$125/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(15)

5

4

3

2

1

10

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

99

22

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The search function is amazing. I love being able to search through thousands of records instantly.
The ease of use and everything on one page. I love that its very easy to customize to work specifically with my offices and my needs.
Been very happy with the service and product. Would highly recommend to my peers.

Pros

Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.

Cons

Unable to redo if information is deleted by accident.
Cant send Rx to pharmacy. Some of the drop downs are a little confusing.
I don't need to spend hours looking for missing paper charts or going through many pages of data from previous years for comparison purposes.

Cons

There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.
It was another way to contact clients. The downside again was having to do it one an individual basis.
The voicemail feature is a little annoying and I think shouldn't be an option.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features23
  • 2-Way Messaging
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automatic Backup
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Dynamic Content
  • Email Distribution
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • File Sharing
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Gamification
  • Group Messaging
  • HIPAA Compliant
  • Human Handover
  • Insurance Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Tracking
  • Lead Management
  • Lead Qualification
  • Listing Management
  • Live Chat
  • Loyalty Program
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Location
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Patient Records Management
  • Point of Sale (POS)
  • Polls/Voting
  • Pricing Management
  • Prioritization
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recall Tracking
  • Records Management
  • Referral Tracking
  • Registration Management
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Reservations Management
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Social Promotion
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text-to-Win
  • Third Party Integrations
  • Transaction Monitoring
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Mail
  • Volunteer Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Total features95
  • 2-Way Messaging
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automatic Backup
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Dynamic Content
  • Email Distribution
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • File Sharing
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Gamification
  • Group Messaging
  • HIPAA Compliant
  • Human Handover
  • Insurance Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Tracking
  • Lead Management
  • Lead Qualification
  • Listing Management
  • Live Chat
  • Loyalty Program
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Location
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Patient Records Management
  • Point of Sale (POS)
  • Polls/Voting
  • Pricing Management
  • Prioritization
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recall Tracking
  • Records Management
  • Referral Tracking
  • Registration Management
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Reservations Management
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Social Promotion
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text-to-Win
  • Third Party Integrations
  • Transaction Monitoring
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Mail
  • Volunteer Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne
  • Total integrations5
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OD Link vs. Avochato

See how OD Link and Avochato stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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