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OnCall Health

Virtual care program software for enterprises and brands

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OnCall Health Pricing, Features, Reviews and Alternatives

OnCall Health product overview

What is OnCall Health?

OnCall Health is a virtual care program software for healthcare brands and enterprises. With OnCall you can launch and grow a branded virtual care program. OnCall's customer success managers will understand your workflow and recommend how OnCall can best fit into the picture. Make OnCall's solution your own with branded app across web & mobile and white labeled technical support. Scale OnCall with 24/7 tech support from the OnCall team and 1-1 training with all clinicians/staff.

Key benefits of using OnCall Health

Video Appointments:
- E2E 256 bit encryption with local servers in both Canada and the US. PIPEDA and HIPAA compliant.
- Conduct 1-1 or group sessions with up to 15 participants
- Built on OnCall’s own Secure Video Client software that delivers superior video quality for users with low bandwidth/weak internet connection than other services that are built on WebRTC.
- Available on any laptop, tablet, or mobile phone.
- Works on any operating system (iOS, Android, and Windows).
- Works on any internet browser (Google Chrome, Safari, Internet Explorer).

24/7 Technical Support is bi-ligual and can be branded for white label clients.

White label platform includes custom domains as well as publication ownership of web and mobile apps.

Divisions let you establish clear functional divisions based on geography, clinic, or function for your organization within OnCall.

Appointment Booking:
Provider Triggered Booking:
- Invite clients to in person, phone, or video appointments. Choose to set recurring appointments or set a fee for your service in your currency of choice.
- Attach custom intake forms to appointment invitations for clients to complete beforehand. Get notified and access results when available.
- Upload files to an appointment for yourself or your patient.
Patient Triggered Booking:
- Set your appointment availability (day and time) and associated fee (if applicable), and let clients automatically book in person, phone, or video appointments on your calendar through a custom booking page.
- Booking pages let patients select an appointment type (in-person, phone, instant messaging or video) and duration, as well as the type of service needed and desired location. The booking page will then generate a list of providers that meet the specifications of the patient, who can then choose a provider to book an appointment with based on their availability.
- Choose to auto-assign providers to clients with certain appointment specifications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

OnCall Health pricing information

Value for money

3.9

/5

119

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OnCall Health features

Functionality

3.9

/5

119
Total Features65 3 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Billing & Invoicing
Reporting & Statistics
Reminders
Appointment Scheduling
Patient Records Management
Scheduling

Functionality contenders

OnCall Health users reviews

Overall rating

4.1

/5

119

Positive reviews

82%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10
Rating distribution

5

4

3

2

1

48

49

12

5

5

Pros
I love the security and ease of use. It is easy for my clients to figure it out and I am confident in the support provided by OnCall if they or myself need help.

ER

Emma R.

The customer service was fantastic. Everyone is so helpful and knowledgeable.

JL

Joanna L.

Excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.

DY

Daniel Y.

Cons
When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.

DY

Daniel Y.

So we usually switch to Zoom which always worked. ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating.

AT

Anja T.

Most of the time it is not my internet connection, and not my clients' internet either. It was not convenient at all and interrupted the sessions.

WL

Winnie L.

Overall rating contenders

Overall Rating

Simple but a few things to mention

Reviewed a month ago

Transcript

Renata Z.: Hi. I'm Renata. I'm a naturopathic doctor. I give OnCall a four I five stars. For more reviews...

Kim A.

Naturopathic Doctor

Medical Practice, 1-10 employees

Review source

Overall Rating

Easy to use, user-friendly, simple, compliant with PHIPA

Reviewed 8 months ago

Transcript

Kim A.: Hi, my name is Kim. I am a naturopathic doctor and I work in the integrative medicine field....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Secure and Easy to Use

Reviewed 5 months ago

My overall experience with OnCall Health has been extremely positive. The orientation was thorough and the support for my clients is excellent. The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.

Pros

OnCall Health has made it possible for me to maintain a fulltime virtual practice through the pandemic. I started using it before COVID as a means of reaching out to clients across Ontario. I like that it is Canadian-based and that the data remains on Canadian servers, and that they meet PHIPA requirements. I like its ease of use. The Help Desk is phenomenal. My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom. This has made the system even easier for my clients to use.

Cons

The only thing I'm having difficulty implementing is the online forms. I'm lazy. I am slow to design and implement my forms so it's not getting done. By contrast another company that I deal with offers prepackaged outcome measures and even scores them for me and shows me the graphs. Now that would take my practice up a notch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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OnCall Review

Reviewed 2 years ago

Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.

Pros

I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program

Cons

For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.

Vendor response

Hi Tash, we appreciate you sharing your feedback! We're glad to hear that the platform has been easy to use for you and your staff! We're always working on updating and making our platform more user-friendly for our users - stay tuned for more updates coming your way!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Needs Improvement

Reviewed 2 years ago

It helps aid in the reduction of missed appointments due to reminders and decreases administrative support needed to do this task. However, there are several areas of growth needed to become the electronic file replacement it is designed to be.

Pros

Great for scheduling and reducing administrative duties by sending automatic appointment reminders. Also nice to be able to send intake documents and forms prior/post session as needed.

Cons

The digitization of documents aren't printer friendly when needed and customers find the interface cumbersome according to feedback. Additionally, there isn't a convenient way to pull up case notes without searching individually or records of documentation submitted electronically.

Vendor response

Hi JL, we appreciate you sharing your feedback with us. We're glad that you've found OnCall great for scheduling and automating certain parts of your practice! Documents, such as intake/consent forms, can be exported and saved as PDFs in printer-friendly formats. We do offer an add-on Roster profile feature that would enable you to quickly view all of your patients and search patient profiles in order to get the information you need. Hope this resolves some of the problems you are experiencing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Valuable + Cohesive Platform for Mental Health Professionals

Reviewed 2 years ago
Pros

The ease of integrating various forms, client information, and booking all in one space. I appreciate the ability to link my booking page to various platforms and allowing clients to have the ​freedom to book and adjust their sessions when needed. Additionally, providing my clientele with​ various modes of interaction (i.e. messaging, video, phone, in person) is extremely valuable for meeting clients where they are at.

Cons

The inability to upload or input my own forms or remove/edit them. Prior to the Roster feature,​ it was challenging organizing sessions, notes, and client files - this has been a wonderful addition. In regards to payment, it is tricky at times utilizing this platform for individuals who do not have a credit card.

Vendor response

Hi Sofia, we appreciate your comprehensive review! We're so thrilled to hear that our platform works wonders for you in so many ways, especially how Roster has been a wonderful addition for you! Thank you for choosing OnCall Health!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Support and One of the best Video Quality Applications

Reviewed 2 years ago

I do believe my overall experience with the platform as been positive. I think there is still some things they can work on like customization features. However, using the platform is easy and it is easy for my clients. In addition to this, the customer support is quick to respond and is also available for my clients so they are not asking me the questions.

Pros

I find that with some of the other options for video sessions with a client can be of low quality. I like that this software allows the client to check their sound and video quality before the session. I have also found that it works well in remote areas when the internet is not the best.

Cons

I do find that it is lacking some features for customization. For example, the receipts it automatically gives to the client does not have a lot of information on it and there is no option to change the formatting. For my clients that need to give the receipt to their insurance companies I have to send them one using my quick books as it includes more information like my license number on it that an insurance company requires.

Vendor response

Hi Amber, thank you for sharing your thoughts with us! We do offer customization for insurance receipts that you are looking for, such as adding on your license number. Please reach out to your Customer Success Manager or support line and we would be happy to add this on for you!

OnCall Health FAQs and common questions

OnCall Health has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


OnCall Health has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


OnCall Health supports the following languages:
English, French


OnCall Health supports the following devices:
Android, iPhone, iPad


Yes, OnCall Health has an API available for use.


OnCall Health offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

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