OnCall Health Pricing Plan & Cost Guide

OnCall Health

Virtual care program software for enterprises and brands

4.09/5 (119 reviews)

OnCall Health Pricing

Pricing model: Subscription

Free Trial: Available

For practice owners or solo practitioners, packages start from $49/month for base subscription.

For enterprises, packages include custom integrations and white labeling services, please contact us for pricing.

Volume discounts available.

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TherapyNotes

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Pricing model: Free, Subscription
Free Trial: Available

OnCall Health Pricing Reviews

Pros

  • I love the security and ease of use. It is easy for my clients to figure it out and I am confident in the support provided by OnCall if they or myself need help.Emma R.Read the full review
  • The customer service was fantastic. Everyone is so helpful and knowledgeable.Joanna L.Read the full review
  • Excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.Daniel Y.Read the full review

Cons

  • When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.Daniel Y.Read the full review
  • So we usually switch to Zoom which always worked. ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating.Anja T.Read the full review
  • Most of the time it is not my internet connection, and not my clients' internet either. It was not convenient at all and interrupted the sessions.Winnie L.Read the full review
87%
recommended this to a friend or a colleague

19 reviewers had the following to say about OnCall Health's pricing:

Renata Z.

Simple but a few things to mention

Used weekly for 6-12 months
Reviewed 2020-12-14
Review Source: Capterra

Pros
Easy to use, simple interface, not overly complicated and cost-affordable

Cons
Doesn't integrate with EMR like practice better or Jane, so you basically have to maintain two schedules; you cannot send meeting invites again, titles of appointments have to be entered manually

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Leo L.

Good product but expensive

Used daily for 6-12 months
Reviewed 2020-12-08
Review Source: Capterra

It has been ok. I am considering other options presently due to the price.

Pros
Customer support Digital forms Payment system integrated

Cons
Price and services are not full available to all customers.

Response from OnCall Health


Hi Leo,

Thanks for taking the time to write us a review. We are sorry to hear that the price is not working out for you. I will have an account manager reach out to you so we can see what we can do to improve your experience.

Thank you for your feedback!

The OnCall Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Mila S.

Almost there.

Used daily for 1-2 years
Reviewed 2019-06-13
Review Source: Capterra

For my purposes thus far OnCall has been increasingly functional and each new development has been very welcome. I have stayed because they have been willing to negotiate pricing with me. However, if OnCall does not keep up with other platforms as my business grows, I may have to look for another platform.

Pros
Recent updates, such as roster and calendar, have made it more user friendly. I also like the video component, although I haven't used it much yet.

Cons
There are still some valuable features missing that other booking platforms have, such as the ability to upload forms myself, monthly stats output, and online booking. Also, I don't like the piece meal pricing. I would prefer to see one price for all the features, and base pricing on volume instead (like OWL Practice).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ashley E.

Incredible customer service

Used daily for 6-12 months
Reviewed 2019-09-30
Review Source: Capterra

I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!

Pros
The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.

Cons
It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.

Response from OnCall Health


Hi Ashley, thank you for sharing such an incredible review! We are so thrilled to hear that our customer success team was able to help tailor the features to your practice and met your expectations! Our customers are our priority and we believe in always providing the best experience for all our users. Thank you for choosing OnCall, and we appreciate your valuable feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Easy to use, user-friendly, simple, compliant with PHIPA

Used monthly for free trial
Reviewed 2019-03-13
Review Source: Capterra

Telemedicine - compliance with PHIPA Simple platform for patients of all technological experiences

Pros
very easy use simplicity of process many features worth utilizing (I personally did not need to use their other features outside of the basic plan because I have other systems in place, but they are definitely worth exploring) customer service very helpful

Cons
truthfully, I think it is a little bit overpriced particularly for the basic plan (competitor companies offer a lower price point). I can understand the pricing for subscriptions with more features but I think there should be another option for just using the video platform (more bare bones)

Response from OnCall Health


Thank you for sharing your review with us! We're so glad to hear that the platform is simple and easy to use! OnCall is an all-in-one software with integrated features linking to one another to provide users the most inclusive experience possible. Think of it as having your own office online - this is what OnCall can do for you!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tina R.

Good product for Social Workers in private practice

Used daily for 1-2 years
Reviewed 2021-05-11
Review Source: Capterra

For a small proprietorship and one person counselling practice this is a dream to use and keeps me organized in a way an admin assistant might be but at a very reasonable price.

Pros
OnCall Health is easy to use and provides technical support to clients as well as Practitioners which is super helpful to those of us who are not technology adept. I like the way it organizes my clients information and the ease of setting appointments. Its easy to see your calendar and generates an email to clients inviting them to the appointment.

Cons
I found the video feed to be difficult at times but since they've moved to using Zoom technology this issue has disappeared.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael S.

Review of Oncall Health

Used weekly for 6-12 months
Reviewed 2019-03-13
Review Source: Capterra

So far so good!

Pros
Ease of use. Oncall Health is easy and works.

Cons
Sometimes calls drop (typically if there's low wifi). I don't like having to reset the camera to "front" each time.

Response from OnCall Health


Hi Michael, we're glad to hear that you're having a good experience with OnCall Health so far! It's always best to hold video calls where you have a strong wifi signal to reduce any connection issues you might experience, such as call drops in your case. Thank you for sharing your experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelly W.

On Call Review

Used daily for less than 6 months
Reviewed 2019-10-15
Review Source: Capterra

Pros
I was impressed with the ease of use of the software, as I am not a particularly skilled technical professional. The support and training provided through the company was excellent, they are patient and easy to connect with through phone calls or email for support calls.

Cons
Although the use of video counselling is a part of the pricing, as a new practitioner it was difficult to justify a higher monthly expense before knowing if video counselling would be a large part of my new business.

Response from OnCall Health


Hi Kelly, we're so glad to hear that you are impressed with OnCall's ease of use as well as the support and training you receive from our team to get you started! The video conferencing feature could help you reach new and existing patients remotely. It's very easy to set up these video sessions for you and your clients - it only requires a device, internet connection, and webcam if it doesn't already come with one of your devices. We do have a guide that shows you how you can introduce your clients to use OnCall, which can be found in your provider portal under "Invite New Clients to use OnCall Health"! It's a great 5-minute to get you started. Thank you for sharing your feedback with us and choosing OnCall!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amanda R.

Good Quality Video

Used daily for 1-2 years
Reviewed 2019-06-27
Review Source: Capterra

Overall no real issues

Pros
My clients enjoy the apt reminders and video easy to use

Cons
Basic package is pricey. Additional features cost extra.

Response from OnCall Health


Hi Amanda, we're glad that your clients have found the reminders helpful and the platform easy to use! Thank you for choosing OnCall Health!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Durel A.

Great for tele-mental health

Used daily for 6-12 months
Reviewed 2019-10-08
Review Source: Capterra

Pros
What I like most about the software is that it offers the capability of facilitating clients by video, increasing accessibility of service. I also like the fact that it adheres to PHIPA & PIPEDA, and it's a Canadian company.

Cons
The cost for what it provides is a bit prohibitive.

Response from OnCall Health


Hi Durel, we appreciate you sharing your feedback! We're so glad to hear that OnCall increases the accessibility of your practice and we are indeed complaint in both Canada and the US to ensure that all patient data is securely protected! Thank you for choosing OnCall!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ashley M.

Local, HIPPA compliant, expensive

Used daily for 6-12 months
Reviewed 2019-06-20
Review Source: Capterra

Great for my first year in business but looking for more cost effective ways moving forward

Pros
Happy servers are local and emails are answered quickly. Lots of add ons in one place.

Cons
I do enjoy the software, have had issues with clients being unable to get answers for trouble shooting issues. Instant messaging delays, intake forms Are no longer being delivered to clients automatically as expected. The amount taken off via stripe is not worth it. Easier to by pass stripe and use e transfers. Set up was not as easy as hoped.

Response from OnCall Health


Hi Ashley, we're sorry to hear that your clients have had trouble reaching our tech support team. Our tech support is available 24/7 for troubleshooting via email, phone, and live chat. Our team would also be happy to help you with your intake forms and walk you through set-ups if you have any difficulties. Thank you for sharing your review with us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Pamela H.

OnCall is a good platform and cost effective if you use it regularly.

Used occasionally for 1-2 years
Reviewed 2019-06-28
Review Source: Capterra

Pros
It is an option for connecting with clients when they are not able to come to me, for instance in bad weather, when they are too unwell to travel, when they are at a great distance.

Cons
I don't use it very often, so for me it is an expensive option.

Response from OnCall Health


Hi Pamela, we're glad that the platform provides an accessible and convenient option for you to connect to your patients! Thank you for sharing your feedback with us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Christina M.

Practical and Direct

Used weekly for 6-12 months
Reviewed 2020-12-14
Review Source: Capterra

Worked great at the onset of the pandemic when services needed to be delivered online promptly!

Pros
I valued that the OnCall Health platform was simple and user friendly. If you are looking for a great and basic platform for services - it's splendid!

Cons
The video by times was really glitchy - but overall the set up was very clear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Greg R.

Review

Used daily for 2+ years
Reviewed 2019-10-21
Review Source: Capterra

Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.

Pros
Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.

Cons
My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.

Response from OnCall Health


Hi Greg, thank you for sharing your review with us and valuing the technical support that our team provides! We are sorry that bugs in our features have impacted your relationship with providers, and we understand your needs for customization as your company grows. We really appreciate your patience as we do continue to improve and update our platform! Thank you for choosing OnCall!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Julie W.

Good customer service

Used daily for 6-12 months
Reviewed 2019-07-02
Review Source: Capterra

Overall a fairly positive experience; would recommend to businesses that could benefit from the platform

Pros
Simplistic and easy to use. Their customer service is very responsive.

Cons
Lacking needed features for my set up, ongoing tech issues (they were good at trying to solve these), and slightly higher cost than their competitors.

Response from OnCall Health


Hi Julie, thank you for your kind words for our Customer Success Team! Our team is available 24/7 to help you with your set-up and tech issues. We're also glad to hear that you've found our platform simplistic and easy to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Amber d.

Great Support and One of the best Video Quality Applications

Used daily for less than 6 months
Reviewed 2019-08-30
Review Source: Capterra

I do believe my overall experience with the platform as been positive. I think there is still some things they can work on like customization features. However, using the platform is easy and it is easy for my clients. In addition to this, the customer support is quick to respond and is also available for my clients so they are not asking me the questions.

Pros
I find that with some of the other options for video sessions with a client can be of low quality. I like that this software allows the client to check their sound and video quality before the session. I have also found that it works well in remote areas when the internet is not the best.

Cons
I do find that it is lacking some features for customization. For example, the receipts it automatically gives to the client does not have a lot of information on it and there is no option to change the formatting. For my clients that need to give the receipt to their insurance companies I have to send them one using my quick books as it includes more information like my license number on it that an insurance company requires.

Response from OnCall Health


Hi Amber, thank you for sharing your thoughts with us! We do offer customization for insurance receipts that you are looking for, such as adding on your license number. Please reach out to your Customer Success Manager or support line and we would be happy to add this on for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Maritza R.

OnCall is a great asset to business expansion.

Used weekly for 6-12 months
Reviewed 2019-06-13
Review Source: Capterra

OnCall has been a great asset to my business. It is very easy to use. It is easy to use and learn even for technologically challenged individuals. Customer Service has been excellent and attentive.

Pros
I love that the platform is HIPAA and PIPEDA compliant. This is THE reason I chose OnCall. The customer service has been good. I also love how the payment from the client is incorporated into the system. It works very smoothly. It is also expanding and new great features are constantly being added which makes the software even easier to use.

Cons
As the software improves and features are added, it becomes increasingly more expensive and the small upgrades add up to a significant increase for small businesses.

Response from OnCall Health


Hi Maritza, thank you for your kind words for our Customer Success Team and OnCall's platform! We're so glad that you're loving the ease-of-use and payment processing system online with our HIPPA and PIPEDA+PHIPA software. We're committed to providing the best user experience and constantly looking to improve our platform by adding new features - stay tuned for more updates!



Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kirsten M.

Multi platform

Used monthly for 6-12 months
Reviewed 2019-07-02
Review Source: Capterra

Have cancelled as of June 2018 Year contract was restricted- couldn’t cancel earlier.

Pros
Ability to access on many platforms Customer service

Cons
Expensive for 1 person Kept changing Poor video stability on rural / slow internet (unable to use with client in university residence) client experience poor. Complaints No ability to add to accounts Receipts cumbersome and not cumulative.

Response from OnCall Health


Hi Kirsten, we appreciate the feedback you shared. To ensure a smooth video conferencing session, both yourself and your client would need access to strong internet connection to prevent poor video quality and dropped calls. We're always looking to improve our platform - please do not hesitate to reach out to our 24/7 tech support with your recommendations!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Carlton B.

Secure and Easy to Use

Used daily for 1-2 years
Reviewed 2021-05-17
Review Source: Capterra

My overall experience with OnCall Health has been extremely positive. The orientation was thorough and the support for my clients is excellent. The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.

Pros
OnCall Health has made it possible for me to maintain a fulltime virtual practice through the pandemic. I started using it before COVID as a means of reaching out to clients across Ontario. I like that it is Canadian-based and that the data remains on Canadian servers, and that they meet PHIPA requirements. I like its ease of use. The Help Desk is phenomenal. My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom. This has made the system even easier for my clients to use.

Cons
The only thing I'm having difficulty implementing is the online forms. I'm lazy. I am slow to design and implement my forms so it's not getting done. By contrast another company that I deal with offers prepackaged outcome measures and even scores them for me and shows me the graphs. Now that would take my practice up a notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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