Open Dental Features

I do not like anything about the product or Open Dental Customer Service team

Almost everything....with Open Dental Cloud the glitches are more than multiple times a day!!! I have to close out and everything btw patients and calls

Open Dental is so easy to use. I like how clearly the process of entering a patient’s information, insurance, etc. is. Each part of a patient’s chart is clearly separated into easy-to-identify sections for each part of a dental office…hygiene, restorative, billing, etc. I especially like how clearly Open Dental processes insurance and insurance payments. The software designers are forward-thinking, and because they are open to customers’ ideas and suggestions, they are always bringing in new and exciting features. Best of all, their customer service is easily reachable by several different options and is fast and fantastic.

I don’t feel as if there is anything I don’t like about using Open Dental. It is so much more user-friendly than any other software I have ever used.

It has one window and you can view everything for the patient simply by toggling between the options on the left. Easy to logo on and off without losing your space. Everything is customizable and there are so many options. Customer Service is amazing and they always call right back and they are very knowledgeable. If something can't be figured right then they send to a higher level tech and solutions are found in a great time frame. The cost is great for such good customer service. You can't beat the value of Open Dental!

Forms are not great. Sheets are hard to use and set up and if they could update this to a more modern approach that would be my only request.

Thank you for your endorsement, Cari! We work hard to provide a powerful software solution along with great service so it's great to hear that coming through. We are working on a better sheets interface so stay tuned for that!

Tooth chart is efficient and informative, I like how you can clearly see that you are watching the "distal of #3" just by looking at the tooth chart. It is easy to add frequently used buttons. Easy to make auto notes and use the auto notes. The auto notes allow you to stop at any time and just go type in the note and the can pick back up on auto prompts whenever you want. It is easy to see insurance...

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Nothing, I would be a cult leader for Open Dental. I have been a hygienist for 10 years and have never been so happy with a software, it did everything I wanted any more. I love efficiency and this ticked all of the boxes.

Thank you for the kind words, Chelsea. We love to hear that you are making use of all the customizable features and making Open Dental work so well for your practice. We are excited to continue adding features to help each practice thrive.

Open dental is one of the most comprehensive practice management softwares for dental available. Everything for each patient is one one screen (unlike many others that have the medical history separate).

A lot of set up can be involved in order to make autonotes. While this is time consuming it is very worth it and saves time in the long run.

That software has all a dental software needs. But, in very old and boring style. Ok to keep appointment, ok different coulors for different practices, ok for the dental situation view. But it s boring and old style regarding design and style.

If you need assistance, you’ll get it. They are always attendant and accomodating. Don t need to call them for hours, definitely a usefull quality

I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer.

The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use.

Thank you for the feedback - we're so happy to hear that you're capitalizing on the customization options in the software and using all our training resources! We'll continue to work hard to make Open Dental the best value on the market. Welcome to the Open Dental community :)

User friendly, simple and clean interface.

X-rays and patient communication tools - confirmations/reminders.

We're glad you like our user-friendly interface! Please be sure to talk with our support technicians - our imaging module is now able to capture x-ray images, and we bridge to hundreds of other programs. Also ask them about our affordable eServices that have the patient communication tools you mentioned - they are available to our users on support.

This software make's my life so much easier as an administrator. The accounts are easy to read. Billing and insurance payments are a breeze, as well as emailing directly from the account if patient owes after putting in insurance payments.

I would like to see an option for printing or emailing the entre families appointments on paper or email.. (not at the end of statements) This would really help with with our patients keeping appointments.

Thank you for your kind words, Teresa, and we always appreciate feedback too! Our eReminder service (free to customers on support) allows you to set up an automated email reminder to be sent out to your patients - and it can be set up to send the whole family's appointment reminders together for same-day appointments. Please talk with our support team, they'll be happy to help you get everything set up to suit your needs :) You can also use our Feature Request system to ask for a way to print all upcoming family appointments. Thanks again for your support!

It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time.

Thank you for the great review. Note that you mention that you can only open one section at a time. Some areas do allow this, but for the main windows that do not, simply open multiple instances. I always keep two instances open so that if I am about to check someone out, for instance, yet I want to work on another account or take incoming calls, I can do both at once! (Nathan, CEO Open Dental)

Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times. Open Dental has a lot of reports that you can run as well, and it's easier in comparison to some of the competitors. This is by far our favorite dental practice management software, and we use and support all of them. The cost is fair as well. This software has incredible value.

There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software.

Ability to text patients from within. Quick online support with chat option.

It lack usability. Features are outdated.

We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software but after about two weeks (without any training) we were using it like we had been using it for years. It is so user friendly. I was very happy with patient check in, check out, adding insurances, and making treatment plans. I would definitely recommend this software. I know that is integrated quite easily with our existing digital xray system though I was not involved in getting that set up. I just know the transition was very smooth.

I can't think of any problems other than our particular doctor did not provide training. I am not sure if Open Dental providers training. Maybe Youtube video tutorials at the minimum. But again it is so user friendly, it did not take long to figure out.

Thank you for the kind words, Susan - we're so glad you were able to make the switch easily and have learned things so quickly! We have loads of training videos on our YouTube Channel if you would like to enhance your learning, and our support team is always just a call or chat away if you have any questions :)

Open Dental has so many features, and the ability to add features with modules was a key reason we decided to go with them in a new clinic. The ability to network our entire system and not getting hit with expensies for needing multipe license was a strong reason for us to use Open Dental.

Not cloud based. Hoping that they move to a cloud based system in the near future. The security features of cloud based would really help us to stay HIPPA compliant without having to spend so much time securing data, backups, etc.

Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor!

The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out!

Thank you for your thoughtful review Katelyn. If anyone ever does have issues with our support, our management team, programmers and CEO (me) are available to be escalated to. -Nathan Sparks

The vast amount of features allow for keeping as much of what we do in one program as possible. Scheduling is a breeze, keeping logs of communication between staff and patients is simple and easy to find, and its nice to be able to view imaging inside the same program that we enter chart notes.

The only issue I have with this software is the billing aspect. The way statements are structured with both payment plans and regular account info makes no sense to patients, and confusion over that accounts for a large portion of our calls.

No pros were added to this review

No cons were added to this review

Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on.

This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow.

Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks.

Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do.

Able to search multiple offices at one time Easy to learn the software Easy to find the areas of the patient chart that is needed

Occasionally have issues with getting the appointment area open to find a patient account that is needed

easy to use, very straight to the point, icons show you exactly what you are looking for, everything you need is at the click of a button

The only issue I have with this software, is that if you have multiple offices you have to look up a patient by each office. There is not 1 search place that will search a patient at all locations.

Easy to use. All the information is easy to view from one patient screen.

Takes a bit of time to get use too, but what new software doesnt.

Extraction of data; patient profile is complete. Access is easy to control. Notes capabilities are great for documentation; would be nice if administrative notes were separate from clinical notes. X-rays integrated with the software.

Some data not extracted in an easy to use format. Need more levels of access to give specific tasks to specific individuals. Use of prompts to complete data fields would be a nice enhancement.

The tooth charting is very important feature that can be stored and also can import the dental x Ray then can full out any time

I did like this apps because only a windows based i recommend to have web based for this that accessible by online users