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OperaDDS vs Doctible Comparison

Overview

OperaDDS is an all-in-one HIPAA compliant intra-office communication & case collaboration software designed specifically for dental practices

Doctible is a reputation and patient management platform that helps healthcare practices retain patients and reduce no-shows....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(11)

5

4

3

2

1

11

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

101

13

2

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Increased production, higher patient quality and a much more happy team.
Amazing customer service - always available to answer any and all of our questions.
Front office staff love the fact that we don't have to try and decipher the new patients handwriting like on the old paper forms.

Pros

The customer support is superb. We are very pleased with the product and service it provides.
Doctible makes it so easy for our patients to leave online reviews. I love the dashboard, as well as having the opportunity to respond to feedback and resolve any issues patients might've had.
You can customize the message and so much more. They have been so kind and helpful through all aspects of integration and after.

Cons

We are an office that sends many messages in a day and it may be a while before a response is given and its hard to track who answers what questions. We hear its in the works.
Seems some office don't want to take the time to do this and they call and complain to us. However as this is a HIPAA requirement to send records securely, they don't have a choice.

Cons

The only con I have (and its not even really a con) is that the people that do not have a Google or Facebook account have no where to leave reviews.
My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google.
It was difficult for us to sculpt out the time the day of the appointment to send the text request for a review.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features36
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Responses
  • Brand Tracking
  • Calendar Management
  • Campaign Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer History
  • Digital Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Forms Management
  • Gamification
  • HIPAA Compliant
  • Historical Reporting
  • Interaction Tracking
  • Live Chat
  • MMS
  • Marketing Automation
  • Mass Texting
  • Medical History Records
  • Message Personalization
  • Messaging
  • Mobile Keywords
  • Mobile Signature Capture
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Online Booking
  • Patient Communications
  • Patient Management
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Ratings / Reviews
  • Real Time Notifications
  • Records Management
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • SEO Management
  • SMS Marketing Managment
  • SMS Reminders
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Monitoring
  • To-Do List
  • Web Forms
  • Total features42
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Responses
  • Brand Tracking
  • Calendar Management
  • Campaign Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer History
  • Digital Signature
  • Email Alerts
  • Email Management
  • Email Marketing
  • Forms Management
  • Gamification
  • HIPAA Compliant
  • Historical Reporting
  • Interaction Tracking
  • Live Chat
  • MMS
  • Marketing Automation
  • Mass Texting
  • Medical History Records
  • Message Personalization
  • Messaging
  • Mobile Keywords
  • Mobile Signature Capture
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Online Booking
  • Patient Communications
  • Patient Management
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Ratings / Reviews
  • Real Time Notifications
  • Records Management
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • SEO Management
  • SMS Marketing Managment
  • SMS Reminders
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Monitoring
  • To-Do List
  • Web Forms

Integrations

  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OperaDDS vs. Doctible

See how OperaDDS and Doctible stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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