OperaDDS Reviews

Our initial integration process was a little bumpy since we have a very secure IT company that helps to keep our office secure - with that being said - OperaDDS went above and beyond to make things right for our office. Almost everyone I talked to had a great attitude when helping with this process. Going electronic with our new patient paperwork has been essential in saving us time (which is the best...

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Integration was not as smooth as we hoped, but the company made that issue right by offering to not only fix the issue but give us two months free. I was not very happy with the billing department (a mistake was made on OperaDDS side) and when I tried to speak to billing about it - their representative was very rude and would not actually take my conversation and emails with another one of their representatives in to account in order to resolve the issue. I was really unhappy with the billing manager's attitude. Other than that, no other issues.

Ability to quickly and securely send HIPAA protected information to other offices.

Would like to be able to integrate software into my Outlook emails

The integration was easy. Transition from clip board to electronic was a breeze. Patients cooperate and saves front office time.

I am very pleased so far with the application that I can not think of anything that needs improving.

This software helps me stay organized and communicate efficiently with our clients.

It was a challenge to learn the system however after a few months of working with it I felt i've mastered it.

It works behind the scenes - Once I have my options set up, it does what it is supposed to do. It sends out appointment reminders and recalls. It's easy to send out medical records using HIPAA requirements and secure contact with other clinics.

Sometimes is difficult to get a new dental office to accept the secure emails because they have to go in and set up a user name and password to get access to the files. Seems some office don't want to take the time to do this and they call and complain to us. However as this is a HIPAA requirement to send records securely, they don't have a choice. When there have been issues and they can't get in we contact OperaDDS and they contact that office and help them access the records.

We love the people who work on this software have been in dental offices. They have used it themselves and are familiar with the different ways we can implement and use Opera. People are always having phone in hand and this software allows us to communicate with them easily. This software is constantly improving and changing with the needs of our office and other practices.

We would like it to carry a trail with messages so you know what message a response is with in the pager system. We are an office that sends many messages in a day and it may be a while before a response is given and its hard to track who answers what questions. We hear its in the works.

Contacting and response from patients for appointments. Sending records to other dental offices is HIPAA compliant!!

No cons were added to this review

The text/email appointment reminders, which is the main reason we signed up for the software. Hoping to utilize more of the features to their full potential soon.

No cons were added to this review

New patients love the fact that they can fill out their forms electronically before their appointments. Front office staff love the fact that we don't have to try and decipher the new patients handwriting like on the old paper forms.

It would be nice if the information filled out on the electronic new patient forms would automatically populate into Eagelsoft.

Staff is able to communicate to all devices from one screen. OperaDDS is simple and does the task that it is intended to do .

No cons were added to this review

Pager makes interoffice communication a breeze. I am able to help address patient questions up at the front without having to run around the clinic looking for answers.

It would be really nice if the information that new patients fill out on the electronic forms would automatically populate into Eaglesoft.

I love the secure forms, and walking into each appointment being able to address the patient's chief complaint without having to have them repeat themselves.

No cons were added to this review

All aspects of communication are in one platform. So simple and easy to use for the entire team. It also ensures patients privacy is protected as no one is yelling down the hallways.

I would love if more offices were using it because we keep receiving non hipaa compliant emails from them