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PatientPop vs Luma Health Comparison

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Overview

PatientPop is a medical practice management system blending web-based marketing, patient acquisition and reputation management...

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

80

32

9

2

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.7

(45)

5

4

3

2

1

34

10

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Patient appointment reminders and notifications were a great help which our patients our very thankful about. Customization was great to fit our needs.
Patients like the ability to request appointments, the reputation boost from our patients has been good as well.
Seamless and professional look and functionality of the platform are the best out there. The customer service is exceptional and all employees are top notch and on top of their game.

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Cons

I was dissatisfied with my product and when I expressed my concern I was charged 4 months payments.
Customer service could be either too annoying or too hard to get ahold of.
Still confusing to patients trying to book eye exams instead of aesthetics. Hard to coordinate with my stsff.

Cons

This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features55
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Brand Tracking
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EMR/EHR
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Marketing Automation
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Notifications
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Review Generation
  • Review Monitoring
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Social Promotion
  • Softphone
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management
  • Total features72
  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Brand Tracking
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Campaign Management
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EMR/EHR
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Marketing Automation
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Notifications
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Review Generation
  • Review Monitoring
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Social Promotion
  • Softphone
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management

Integrations

  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Home Health Care Platform
  • Iguana
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

PatientPop vs. Luma Health

See how PatientPop and Luma Health stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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