PatientPop Features List

PatientPop Reviews

PatientPop

Online practice marketing platform for healthcare providers

4.57/5 (72 reviews)
2,501

PatientPop Feature Summary

  • Patient billing
  • EMR / EHR
  • Multi-office
  • Patient scheduling
  • Physician scheduling
  • Patient registration
  • Multi-physician
  • Appointment management
  • Multi-location
  • No-show tracking
  • On call scheduling
  • Self service portal
  • Recurring apppointments
  • Online booking integration
  • Online visibility
  • Multi-channel marketing
  • Follow-up scheduling
  • Feedback collection
  • Calendar management
  • Email reminders
  • Ratings and reviews
  • Mobile alerts
  • Mobile integration
  • Social network marketing
  • Automatic appointment reminders
  • HIPAA compliance
  • Patient billing
  • Dashboard

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (62 other apps)
Appointment Management (68 other apps)
Automated Scheduling (42 other apps)
Automatic Notifications (41 other apps)
Automatic Reminders (85 other apps)
Billing & Invoicing (80 other apps)
Calendar Management (52 other apps)
Charting (60 other apps)
Claims Management (59 other apps)
Client Portal (58 other apps)
Compliance Management (45 other apps)
Customizable Reporting (40 other apps)
Customizable Templates (41 other apps)
Document Storage (44 other apps)
Electronic Payments (36 other apps)
Electronic Signature Capture (42 other apps)
HIPAA Compliance (105 other apps)
Records Management (80 other apps)
Task Scheduling (40 other apps)
Workflow Management (41 other apps)

Competitor Feature Comparison

PatientPop Feature Reviews

25 reviewers had the following to say about PatientPop's features:

Kambiz Silani

Long time client, amazing experience

2017-08-15

Our office flow has become more efficient and automated thanks to Patient Pop and their platform.

Pros

Love the review option, booking online option, and patient appointment reminders.

Cons

We are waiting for the Patient Pop platform to integrate fully with our calendar and scheduling system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Moe Spresser

Our support representative Meelad always responds quickly and helps us with anything

2017-10-24

SEO, website updates, call tracking/recording, support staff

Pros

They solve problems. They listen and find a way to make things happen. Even making a custom recording to take the place of our hold music on our phone system. I like that Patient Pop is willing to assist us make any changes and additions to our website and always complete it expertly.

Cons

Each call is logged in the portal and it is designed for the user to assign each call to a category.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kumar Swaminathan

Integrated marketing platform every doctor needs

2017-08-08

Pros

Hosting, website, SEO, reputation management, social media advertising - Everything a doctor would need in this competitive market is in one platform from PatientPop.

Cons

Appointment sync.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
robert huang

amazing customer service!

2017-08-08

Pros

Has really ramped up our online presence. When we started was on page 7, now we are on page 1. Great value for what they do.

Cons

Really would like it to sync up with our current management software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mindy Ondrasek

Excellent platform with great support staff. Wish some features were more customizable.

2017-08-08

Pros

Our website is great and the online presence we have gained is excellent. I really appreciate the support team and their timely response to my requests.

Cons

I wish features were more customizable, such as surveys and some website design elements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Witt

We updated our website to PatientPop.

2018-05-16

Pros

A organized and motivated design team built our site in short order.

Cons

The patient scheduling feature is a great idea and fantastic for the patient but it does not link to our calendar of appointments, so patients get confused when we dont have an appointment when the website says we do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Aly Ellis

They are efficient, helpful, and have great customer service.

2017-08-16

Pros

How easy it is for patients to schedule an appointment on our website.

Cons

All the notifications for phone call appointments are not all for appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Huckabay

good

2018-04-13

Pros

Seems user friendly and a bonus that they can schedule their own times.

Cons

It doesn't link to the patient's chart and sometimes patients need to schedule more time that it gives you the option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Crystal Bruning

Our new website is beautiful and up to date. Our online reputation has improved significantly.

2017-08-08

SEO and website updates

Pros

Our new website is informative and attractive to potential patients. The search engine optimization is amazing. We are showing on page 1 of Google and sometimes in the first position. We were previously on the 5th-6th page on Google.

Cons

That a live online appointment scheduling option is available, but the fee per provider has kept us from using this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Hershman

Patientpop has helped to grow our practice tremendously and are always accessible and very helpful

2017-08-08

Our internet presence has increased a great deal and thus has gained us more and more new patients through internet appointments and reviews. It has helped us to grow tremendously since starting to use patientpop over a year ago.

Pros

It has allowed us to keep in touch with patients on a much faster basis through email and scheduling appointments.

Cons

The schedule is not directly hooked up to our EHR system so sometimes patients assume their appointments are the exact time/day that they schedule and disregard the comment that we will call them with an exact appointment. This however has gotten better over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colleen Wenchell

Easy to use very helpful with Online appointments

2017-08-08

Pros

I like that patients are able to schedule online, and the ease it is to be able to confirm appointments.

Cons

I wish it was about to sync with our Appointment Hours so we didn't have to go in every time to put a booked appointment in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Nunez

it has made our business grow with the ease of having our patients schedule online

2017-08-09

it helps our office keep up to date with the growing demand of online usage

Pros

Patients love scheduling their appts online via phone, tablet or desktop.

Cons

I would like to get some type of notification on my desktop when a patient schedules or edits an appt

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea McCurdy

Great!

2018-01-26

Pros

Patients can use this online themselves and can do so easily. It's super user-friendly and looks nice and professional.

Cons

The calendar doesn't go very far so it can get confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jeanette Miraflor

Best Company I have worked with in 12 years! Our website came out AMAZING and we have more traffic:)

2017-08-08

A beautiful website and the ability to have patients schedule online :)

Pros

It is very user friendly and we have so much help and support. We have definitely gotten a bigger presence on the web!

Cons

Example: rescheduling an appointment made through website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stevie Strickland

Don't know what our practice would do without PatientPop. We should have invested sooner.

2017-10-26

Better website, SEO, and reviews!

Pros

Our SEO has increased and so have our reviews. Our websiteis 10000% better than what it was and so much more user friendly. It actually has correct information and the customer support to is always quick to respond with changes.

Cons

The booking/ requesting app feature not integrated with our live schedule. It just confused our patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronni Miller

Patient Pop has been really helpful with the growth and development of our practice.

2017-08-08

I'am now able to see the flow of new/established patients and also to help me be more in tuned to what needs to be improved in our practice.

Pros

The most I like about patient pop is our customer success manager. He helps with staying on top of the development and always new ideas to help improve staying in touch with established patients and bringing in new ones. I almost never have to reach out. That is how much he stays in communication with me and I enjoy that.

Cons

I would like to receive more notifications about the reviews of our website and allow patients to have more options with scheduling appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathaniel Minami

Has been a great experience!

2017-08-22

Everything for a small starting practice; scheduler, website and on line support.

Pros

and patient data is very easy to use.

Cons

Only one suggestion: for the provider calendar, it would be nice to scroll ahead by the month versus advancing week by week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shalin Parikh

Awesome!

2017-11-03

Pros

easy to use and in one dashboard with easy access from phone, computer, ipad at multiple locations.

Cons

unable to load appointment directly in EMR so it requires manual entry which takes lot of clinic staff time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
SEan Tran

software worked as intended about 95% of the time. There are always room for improvement

2017-08-08

Keep track of patient's online schedule and improve our SEO ranking

Pros

Our web site was up and running 2 weeks ahead of schedule.

Cons

Financial impact is not quantifiable due to glitches. The templates layout are somewhat rigid in term of customization, its pretty as is with their designs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Spaulding

We have had a great experience with Patient Pop.

2017-08-15

That it's great to be able to track conversions and for patients to be able to book on line.

Pros

We like the tracking, clean templates, easy to make changes and physician focussed platform that patient pop offers

Cons

That it isn't in sync with our EMR, that it doesn't capture info to those that visit the site but don't convert.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian Wright

I am very happy with how patient pop treats its customers.

2017-08-15

They help with SEM and make scheduling very easy to anyone who wants to schedule an apt.

Pros

I like how it is very easy to use and if there is a problem, it is easy to fix it through calling in.

Cons

What I like least about this software is the fact that I cannot link my landing page directly through my scheduling box on our Web site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerie Chavez

Overall good.

2017-10-24

Great accessibility for our customers!!

Pros

Ease of it for our customers to use. The web page you built for us is awesome!! Very user friendly!!

Cons

Appointment calendar doesn't to go out far enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittney Armenta

Everyone at PatientPop has been amazing! Very friendly and always wiling to help!

2017-08-15

Great marketing tool! Easy to navigate and also give the patients a lot of information.

Pros

Its very easy to navigate!

Cons

That the scheduling is not compatible with our EMR system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Suzette Campbell

Great looking site! Good experience setting up, a little frustration in working out post set up deta

2017-08-15

SEO optimization has provided excellent results!

Pros

The site operates smoothly from one area to the next and adapts well to mobile devices.

Cons

The "request an appointment" system does not work well with the concierge model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian Wright

I would like to have more quality customer service.

2017-08-08

People are able to book online with this software and it sends out reminders. I have a specific person working with me as well.

Pros

Most of the features are straight forward and easy to use.

Cons

I want to be able to link my CALENDAR on my homepage to my Book Now button on my Facebook Page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more