PatientPop Features

PatientPop

Online practice marketing platform for healthcare providers

4.25/5 (142 reviews)

Competitor Feature Comparison

Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Brand Tracking
Calendar Sync
Call Reminders
Campaign Management
Client Database
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Customizable Forms
EMR/EHR
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Marketing
Engagement Tracking
File Sharing
For Medical Purposes
Forms Management
HIPAA Compliant
Marketing Automation
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Communications
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Ratings / Reviews
Real Time Notifications
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Review Generation
Review Monitoring
SMS Messaging
SMS Reminders
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Social Media Integration
Social Promotion
Surveys & Feedback
Third Party Integrations
Video Conferencing
Virtual Waiting Room
Visual Analytics
Visit WebsiteCompare App
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Brand Tracking
Calendar Sync
Call Reminders
Campaign Management
Client Database
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Customizable Forms
EMR/EHR
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Marketing
Engagement Tracking
File Sharing
For Medical Purposes
Forms Management
HIPAA Compliant
Marketing Automation
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Communications
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Ratings / Reviews
Real Time Notifications
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Review Generation
Review Monitoring
SMS Messaging
SMS Reminders
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Social Media Integration
Social Promotion
Surveys & Feedback
Third Party Integrations
Video Conferencing
Virtual Waiting Room
Visual Analytics
Visit WebsiteCompare App
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Brand Tracking
Calendar Sync
Call Reminders
Campaign Management
Client Database
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Customizable Forms
EMR/EHR
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Marketing
Engagement Tracking
File Sharing
For Medical Purposes
Forms Management
HIPAA Compliant
Marketing Automation
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Patient Communications
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Ratings / Reviews
Real Time Notifications
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Review Generation
Review Monitoring
SMS Messaging
SMS Reminders
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Social Media Integration
Social Promotion
Surveys & Feedback
Third Party Integrations
Video Conferencing
Virtual Waiting Room
Visual Analytics
Visit WebsiteCompare App

PatientPop Feature Reviews

25 reviewers had the following to say about PatientPop's features:

Kumar S.

Integrated marketing platform every doctor needs

2017-08-08

Pros

Hosting, website, SEO, reputation management, social media advertising - Everything a doctor would need in this competitive market is in one platform from PatientPop.

Cons

Appointment sync.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Moe S.

Our support representative Meelad always responds quickly and helps us with anything

2017-10-24

SEO, website updates, call tracking/recording, support staff

Pros

I like that Patient Pop is willing to assist us make any changes and additions to our website and always complete it expertly.

Cons

Each call is logged in the portal and it is designed for the user to assign each call to a category.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lara M.

Excellent software

2019-02-27

Pros

Fixes out scheduling very well. Patient appointment reminders and notifications were a great help which our patients our very thankful about.

Cons

Needs improvement with synchronization with our calendars.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryant E.

Great and Used to be Better

2021-04-05

However, after we partnered with PatientPop, PatientPop went to a different account management model whereby our issues are handle by a team of tech people that don't know us or our business minus what they glean from a quick glance on their screen.

Pros

I like the easy flow from website design and hosting to patient scheduling and capturing then integrating patient reviews.

Cons

When there is an issue at this time it's hard to get responsive and efficient problem solving from the tech support team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Aly E.

They are efficient, helpful, and have great customer service.

2017-08-16

Pros

How easy it is for patients to schedule an appointment on our website.

Cons

All the notifications for phone call appointments are not all for appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeanette M.

Best Company I have worked with in 12 years! Our website came out AMAZING and we have more traffic:)

2017-08-08

A beautiful website and the ability to have patients schedule online :)

Pros

It is very user friendly and we have so much help and support. We have definitely gotten a bigger presence on the web!

Cons

Have some issues with our practice being a multi-provider practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Louis P.

Doctor review

2021-03-30

Pros

Ability to track patients and SEO.

Cons

Software not able to schedule existing appointment for 15 min and new appoitmenst for 30 min.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lic. Francia Sanoja @.

The best diagnosis of your medical practice

2019-03-06

It has been great since the time of the test. very useful and versatile.

Pros

The best advertising to obtain patients with the best level of reputation and reliability.

Cons

As a quality and up-to-date system, an adequate connection to the internet is required for optimal management and updating of data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
robert h.

amazing customer service!

2017-08-08

Pros

Has really ramped up our online presence. When we started was on page 7, now we are on page 1. Great value for what they do.

Cons

Really would like it to sync up with our current management software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kambiz S.

Long time client, amazing experience

2017-08-15

Our office flow has become more efficient and automated thanks to Patient Pop and their platform.

Pros

the software has freed up staff time and allowed us to focus on patients in the office.

Cons

We are waiting for the Patient Pop platform to integrate fully with our calendar and scheduling system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 11-50 employees)

WEB PRESENCE

2018-08-21

Since launching our new web presence with PatientPop we have seen a 40% increase in appointment volume above what we were seeing prior to PatientPop's services.

Pros

The ability to send patients appointment reminders and other communications, the constant SEO monitoring and unbelievable results of our new web presence.

Cons

The amount of phone calls generated from the optimization of our web presence! We had to actually stop direct calls from the web and direct them to dedicated phone line

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc R.

Good option for generating Google reviews

2021-04-08

See above.

Pros

The real value of Patient Pop is its ability to develop google patient reviews.

Cons

I wish that I could text with my patients when they are being confirmed for appointments as they often send details about their next appointment which we do not get.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom W.

We updated our website to PatientPop.

2018-05-16

Pros

A organized and motivated design team built our site in short order.

Cons

The patient scheduling feature is a great idea and fantastic for the patient but it does not link to our calendar of appointments, so patients get confused when we dont have an appointment when the website says we do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Crystal B.

Our new website is beautiful and up to date. Our online reputation has improved significantly.

2017-08-08

SEO and website updates

Pros

Our new website is informative and attractive to potential patients. The search engine optimization is amazing.

Cons

That a live online appointment scheduling option is available, but the fee per provider has kept us from using this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John T.

Excellent customer service!

2021-09-22

Excellent customer service.

Pros

The customer service is exceptional.

Cons

I would like to use the appointment scheduling piece but we do not have EHR as of yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikhil K.

Easy way to drive up patient volume

2020-08-12

The customer service has been amazing and product has been exceptional.

Pros

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy!

Cons

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shalin P.

Awesome!

2017-11-03

Pros

easy to use and in one dashboard with easy access from phone, computer, ipad at multiple locations.

Cons

unable to load appointment directly in EMR so it requires manual entry which takes lot of clinic staff time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda H.

Patientpop has helped to grow our practice tremendously and are always accessible and very helpful

2017-08-08

Our internet presence has increased a great deal and thus has gained us more and more new patients through internet appointments and reviews.

Pros

It has allowed us to keep in touch with patients on a much faster basis through email and scheduling appointments.

Cons

The schedule is not directly hooked up to our EHR system so sometimes patients assume their appointments are the exact time/day that they schedule and disregard the comment that we will call them with an exact appointment. This however has gotten better over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colleen W.

Easy to use very helpful with Online appointments

2017-08-08

Pros

I like that patients are able to schedule online, and the ease it is to be able to confirm appointments.

Cons

I wish it was about to sync with our Appointment Hours so we didn't have to go in every time to put a booked appointment in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Melinda M.

Easy for office to use and track patients. Reports are also very easy to understand

2017-08-15

Pros

Great way to get new patients. I like when we answer the phone it says Patient Pop so we know where the call is coming from.

Cons

I wish it could firmly convey to the patients they are REQUESTING & appointment & office will call to confirm the appointment date and time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Maria D.

Excellence with Patient Pop software and customer service.

2020-09-30

Excellent service and marketing tools as well as others described above!

Pros

We are alerted to rare client concrrns Immediately.

Cons

A few scheduling telemed coordinations with two of our other systems are currently being addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jasmine M.

PatientPop Review by OPA

2021-04-05

Easy to use, improves business presence on engine search, but poor customer service

Pros

It has definitely increased our online appointment request

Cons

Poor Customer Service. Very difficult to contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Fasadinah M.

Online scheduling

2021-04-20

Pros

The online scheduling is great. The patient surveys are really helpful in increasing SEO and getting patient feedback on how to improve our process.

Cons

It does not allow the client to save the credit card to put on file prior to making an appointment. This is pretty standard for most online booking softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sofiya S.

Great idea but

2017-08-18

Pros

Exposure online, easy updates on website, blogging option , Easy appointment set up for patients

Cons

Do not synch with open dental, not enough appointment, customer serivice sometimes delay response

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren H.

good

2018-04-13

Pros

It is very easy to use and patients seem to like the software.

Cons

It doesn't link to the patient's chart and sometimes patients need to schedule more time that it gives you the option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more