PayDC Features

PayDC

Integrated EHR & patient management for chiropractors

3.71/5 (45 reviews)

PayDC Feature Summary

  • Accounts receivable
  • EHR certified
  • Patient account management
  • Patient records
  • Patient education
  • Outcome assessments
  • Client portal
  • Compliance management
  • Contact history
  • Client database
  • Customer history
  • Customizable templates
  • Document storage
  • Electronic payments
  • File management
  • Quote management
  • Records management
  • Recurring tasks
  • Summary reports
  • Activity dashboard
  • Health insurance
  • Automated billing
  • Case management
  • Productivity reporting
  • Email invitations & reminders
  • Queue manager
  • Multiple pay rates
  • Follow-up scheduling
  • Self service portal
  • SOAP notes

Competitor Feature Comparison

Access Control
Activity Dashboard
Appointment Management
Automated Billing
Barcode Support
Billing & Invoicing
Case Management
Claims Management
Client Portal
Compliance Management
Contact History
Credit Card Processing
Customer Database
Customer History
Customizable Templates
Document Management
Document Storage
Electronic Payments
Email Invitations & Reminders
Estimating
File Management
Follow-up Scheduling
Inventory Management
Mobile Alerts
Permission Management
Productivity Reporting
Queue Manager
Quote Management
Records Management
Recurring Billing
Recurring Tasks
SOAP notes
Self Service Portal
Summary Reports
Visit WebsiteCompare App
Access Control
Activity Dashboard
Appointment Management
Automated Billing
Barcode Support
Billing & Invoicing
Case Management
Claims Management
Client Portal
Compliance Management
Contact History
Credit Card Processing
Customer Database
Customer History
Customizable Templates
Document Management
Document Storage
Electronic Payments
Email Invitations & Reminders
Estimating
File Management
Follow-up Scheduling
Inventory Management
Mobile Alerts
Permission Management
Productivity Reporting
Queue Manager
Quote Management
Records Management
Recurring Billing
Recurring Tasks
SOAP notes
Self Service Portal
Summary Reports
Visit WebsiteCompare App
Access Control
Activity Dashboard
Appointment Management
Automated Billing
Barcode Support
Billing & Invoicing
Case Management
Claims Management
Client Portal
Compliance Management
Contact History
Credit Card Processing
Customer Database
Customer History
Customizable Templates
Document Management
Document Storage
Electronic Payments
Email Invitations & Reminders
Estimating
File Management
Follow-up Scheduling
Inventory Management
Mobile Alerts
Permission Management
Productivity Reporting
Queue Manager
Quote Management
Records Management
Recurring Billing
Recurring Tasks
SOAP notes
Self Service Portal
Summary Reports
Visit WebsiteCompare App

PayDC Feature Reviews

25 reviewers had the following to say about PayDC's features:

James Fedich

Great Job PAY DC!!!

2016-03-24

Pros

The product is seamless less integrated for easy billing. Clearing house directly connects, great for billing The training provided is second to none.

Cons

I would like a littel more practice management features, recall letters, appointment reminders, things like that!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering PayDC

Software must be cloud, good billing and good notes, PAY DC hits all the above!

Source: Software Advice
Helpful?   Yes   No
Read more
Sunny Thakkar

Great software......Time saving......Easy to lear....Get paid Faster..

2016-03-25

Pros

Customizable, Time saving and Compliance

Cons

Don't find any yet but only thing I feel it it doesn't work on Mac but you can still have parallel and have it on.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering PayDC

I am the Physical Therapist and have been running multidiscipline practice from approx 2 years. I switched from Web Pt to Pay Dc. To be honest It was the best decision I have ever made. The software is easy to learn. Document is very effective and saves lots of time in claim generation and submitting to insurance company. The software is very customizable and every provider can make their own flow of documentation which is very easy to create care plan and SOAP notes. The best thing I like is it is very compliance and you can run various practice analysis report in seconds which as a private practice owner we want to do all the time to see how effective the practice is. The don't charge you unnecessary for extra admin provider and always work with you to help your practice more efficient. I understand technical support was not great but lately it is very effective. Co founder is one of the best person I ever met who knows what he is doing and talking about. He is always available to help you with any issues you have with software and he also involve personally for any audits you have to help you out. He is not only co founder of it but also compliance office and knows more than any software company about billing and coding. He always speaks in conferences and APTA NJ group how to become more compliance. The software also has reminder appointment to go as well they are working on developing to send text messages too,. .. In short If you want to be more efficient in private practice not matter you are DC, PT or Acu I would strongly suggest this software. I would give 10/10.

Source: Software Advice
Helpful?   Yes   No
Read more
Dr Kantara

Best Choice for Chiropractors

2020-01-19

Doctors who put risk management first, and care about maximizing on insurance reimbursement while minimizing denials, should give PayDC a chance.

Pros

I have tried Office Ally, DrChrono, Chirotouch and believe PayDC has the best understanding of efficiency and safety guards to meet compliance. It is easy to use, short learning curve, and ease of filing claims.

Cons

It is not easy running any business, specially in a world of entitlement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather Christian

User friendly

2017-09-21

Pros

Cloud Based, Appointment Reminders, easy to do SOAP Notes and Care Plans.

Cons

Such as if we have an event, like sending out the text message reminders, can we send event reminders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Hope Roddy

PayDC

2015-05-05

We also have to use a third party to provide a financial status report to track where we are to date , monthly, annually.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PayDC Chiropractic Software


At PayDC, we are consistently upgrading our cloud technology platform to provide the most robust and reliable system performance. In addition, we are regularly enhancing our software application by responding to the direct suggestions of our users. Our EHR-certified software is fully integrated and highly customizable to meet the needs of different practices with appropriate user training. Our brand new, industry-leading D2P (¿Direct-To-Payer¿) billing platform puts your practice virtually online with payers so that you will be able to know the exact status of your claim at any point in time. This saves you time and money, reduces preventable errors, and and will increase the profitability of your practice. Our Customer Service team is available to meet our clients¿ needs Monday ¿Friday from 9am ¿ 6pm EST.

Sincerely,
Craig H. Scott, CEO

Read more
Anngelic Montoya

Software experience

2016-11-21

The only recommendation that I have is in regard to reporting. There are reports that can produce a patient list by carrier, service dates or demographic criteria.

Pros

The accounting features and the ease of claim submission.

Cons

The inability to generate patient lists based on criteria such as insurance carrier or self-pay status without having to export to Excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hope Roddy

PayDC or not?

2014-10-31

Pros

We almost never have a return claim. It notifies us if there is a rejected claim and it's easy to use when correcting a rejected claim.

Cons

There is no click and drag option in the appointment scheduler.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering PayDC

Consider a product that offers a robust front and back office management software. More work with fewer clicks is always recommended. Use a reporting system that offers flexibility to control what populates on each report.

Source: Software Advice
Helpful?   Yes   No
Read more
Vincent Gross

Overall positive.

2017-07-19

Pros

Many tutorials offered in the subject compliance and after a Blue Cross Blue Shield audit was happy not to have to pay a dime back.

Cons

I had not used the billing service because the office outline clearinghouse with the option of free was a better choice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
William Eblen

PayDC Evaluation

2014-09-04

Pros

I like the report generator system and the visual areas to mark complaints.

Cons

We are trying to get these resolved through PayDC's trainers and the billing clearinghouse.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

5/10

Recommendations to others considering PayDC

Make sure you understand the system perfectly and have all the correct provider numbers set up.

Source: Software Advice
Helpful?   Yes   No
Read more
Michael Wise

Affordable but very limited Capabilities

2015-12-10

Pros

The system produces clean claims that get us paid and will notified you when a rejected claim and what needs to be fixed.

Cons

For instance if you are in a patient's account window you cannot access the appointment calendar without closing out of the patient's window first.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

1/10

Recommendations to others considering PayDC

If you are a busy office this software will slow your operation down. Reports are limited and there is little in the way of patient generating reports to assist in patient management and internal marketing.

Source: Software Advice
Helpful?   Yes   No
Read more
Kyle Campbell

Avoid like the plague

2015-06-27

Pros

On the surface it is user friendly... but only on the surface

Cons

That means you are billing for a service on a date that you are NOT providing it = FRAUD in the eyes of the federal government.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

1/10

Recommendations to others considering PayDC

Anything is better than PayDC. Terrible product, terrible support.

Source: Software Advice
Helpful?   Yes   No
Read more
Maria Landers

Overall a good product

2014-06-10

Pros

As I check a patient in, the doctor sees it and can generate a note quickly (using the last visit's info as a starting point, so there is very little to change before completing that day's visit), and once the note is created, it creates a corresponding claim. This eliminates multiple entries of the same information.

Cons

I can't see payments easily on the same screen as claims, and the statements leave a lot to be desired.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering PayDC

If you are a non-par doctor that bills insurance for your patients beware! PayDC really works best with in-network docs. Billing can be a nightmare!

Source: Software Advice
Helpful?   Yes   No
Read more
Don Duff

Great product. Great company.

2014-03-04

Pros

It literally takes me less than a minute to update a patient's record on a regular visit, yet I am in compliance, have a professional record of the visit, and have the appropriate codes ready to be filed.

Cons

No complaints with this company. I have been satisfied.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PayDC

Try it before you spend money elsewhere. You need to give it a serious look.

Source: Software Advice
Helpful?   Yes   No
Read more
Case Phillips

Good Program

2017-02-15

Easy to use on the clinical and billing side! Also, very easy to generate quality IR's for PI cases when the patient fills the PW out online.

Pros

I like everything about it

Cons

Customer support is a bit slow getting back to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PayDC

No

Source: Capterra
Helpful?   Yes   No
Read more
Tracy Smart

Speedy chart notes

2014-09-16

Pros

The EHR is amazing. It's easy to chart accurately and quickly.

Cons

The accounting ledger is not easy to read or understand.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering PayDC

Make sure you take a real look at the accounting side of the software.

Source: Software Advice
Helpful?   Yes   No
Read more
Madison King

CUSTOMER FEEDBACK:

2016-11-16

He always calls/emails me back with a timely response and has been overall the best Customer Service representative from PAY DC.

Pros

It is easy to use and has great features. Our billing and patient accounts are easy to access and the balances are easy to read.

Cons

When a patient buys a product we sale the majority of them buy more then 1. its a hassle to add that each time. If it had a number and you could select that quantity that would be helpful and more time efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Damon Noonan

Could be A LOT better.

2016-09-09

Pros

It works in the sense you can enter a note and process a claim.

Cons

Just about everything. It is not intuitive at all. The learning curve to teach others how to use it is very high. There are way too many things you need to memorize and things you need to change for each note. Way too tedious to have to constantly change things for each patient and when you have a high volume practice this can can be annoying and take up a lot of time. There are so many things you can not do with the program and the things it does do, it does not do them well. Im surprised at the high rating it has. They never do updates and when you voice issues you have with their "support" team they are condescending rather than helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

1/10

Recommendations to others considering PayDC

See what else is out there. Yes this will get the job done but over all its horrendous.

Source: Software Advice
Helpful?   Yes   No
Read more
Kimberly Whelan

Up to date Chiro Software

2018-03-15

Pros

Catches less mistakes and allows to send better claims to insurance companies.

Cons

The systems does mend to errors that aren't really errors but actually patient based complaints. Insurance companies dictate what complaints to actually need of treatment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Lisa Grasman

2013-04-17

I would have kept my existing EMR software, but the PayDC software would not keep the diagnosis codes in the system for us to use only the billing portion and my staff would have had to look up and hand key the diagnosis codes each time a claim was generated.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Jake Walden

Not for a specialized clinic

2018-03-28

If you run a specialized clinic you'll be a little underwhelmed. If you're a standard visit chiropractor that uses one (maybe) two basic techniques you'll love it.

Pros

This is an easy to set-up and use software because it has all of the basics built in very simply. The interface is pleasing to the eye and simple to navigate.

Cons

I found the level of diversified/specific documentation was very heavy on the typing and it didn't integrate well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jake Walden

Focus on billing not EHR

2018-10-16

Of the systems I have used and worked with this is definitely towards the top, but make no mistake... there are some issues.

Pros

It becomes apparent quickly this software is focused on billing and coding and not on patient interface.

Cons

I really feel like the front desk and the EHR portions of the system are "par for the course". I wouldn't say they are better than any of the other software out there, but there is customization ability and that helps. It takes awhile to get everything set up (too long) and then it is click heavy to utilize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Gwen Eich

PayDC Review

2015-01-29

Pros

Fairly easy to learn and use.

Cons

Customer service is not always the best.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering PayDC

Make sure that the software pertains to all your needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Jenna Watson

2012-02-16

I was looking for software that would allow me to do my billing, scheduling, and EMR all in one.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Dr. Brett Wartenberg

Product provides excellent documentation. Fairly easy to navigate.

2016-04-12

Pros

Customer service is second to none.

Cons

Love the fact it is a cloud based program. Can access from anywhere. Also no need to upgrade with software. Updates are done regular. Only downside - some recommendations for improvement are slowly implemented.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering PayDC

This may not be the most advertised program in Chiropractic, but is one of the best. Do a trial/demo and see for yourself!

Source: Software Advice
Helpful?   Yes   No
Read more
Kristen Kinzer

Unfortunate story. Wish I didn't have to

2016-07-21

Over 2 years ago we got PayDc and for almost a year the customer service was attentive and helpful.

Pros

Relatively easy to use software

Cons

Customer support does not respond promptly or at all sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more