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Phreesia vs Mend Comparison

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Overview

Category Leaders

Phreesia’s innovative patient intake management solution improves the patient experience, drives efficiency, increases profitability...

Category Leaders

Achieve single-digit no-show rates and 90+% patient engagement powered by A.I. AI no-show and cancellation predictors, reminders,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

138

5

4

3

2

1

83

35

8

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.5

721

5

4

3

2

1

479

165

47

20

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Planning prior to launch was good, the product itself is good. We are new so that is all I have for now.
I like the online booking system and customizable messaging. I like that all of my consent forms are online and allow for digital signing and integration into the chart.
The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product.

Pros

It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Cons

Used in offices with abusive compliance. There are still many persons that are greatly inhibited by a computer or tablet.
The ten minutes I have to sit there and train your stupid AI that I'm not a robot.
There were some bugs in the system and occasionally all tablets would stop working.

Cons

Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features63
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Intake Management
  • Lab Results
  • Live Chat
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Scheduling
  • Onsite Registration
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Messaging
  • Self Check-In/Check-Out
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Two-Way Communication
  • Video Conferencing
  • Video Consultations
  • Virtual Meetings
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Website Integration
  • Total features97
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Intake Management
  • Lab Results
  • Live Chat
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Scheduling
  • Onsite Registration
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Messaging
  • Self Check-In/Check-Out
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Two-Way Communication
  • Video Conferencing
  • Video Consultations
  • Virtual Meetings
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Website Integration

Integrations

  • Total integrations2
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations2
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8