PIMSY Pricing, Features, Reviews & Comparison of Alternatives

PIMSY

Cloud based EHR & practice management software

4.24/5 (85 reviews)

PIMSY overview

What is PIMSY?

PIMSY is a cloud based EHR solution for mental/behavioral health and psychiatry & substance usage. It caters primarily to small and midsized clinics across United States. Apart from core mental health solution, it also offers practice management, billing, HR and custom development services within the same suite.

The hybrid solution offered by PIMSY can be deployed both on premise or hosted in Microsoft Azure cloud. It is accessed from a non-browser-based program installed on any Windows-based device. PIMSY is offered in three different pricing plans: prime, professional, and platinum. The product offers HRM features with which, administrators can create role-based security on particular files, track employee documents and assign multiple users to different areas in the system based on criteria such as department divisions and office locations. The billing and payment module allow users to generate billing statements, create invoice, track patient’s payment history and print expense reports. Other features includes personalized calendar, immunization tracking, electronic signature pads, scheduler for medical professionals, and an activity feed module based on department divisions.

PIMSY has fully incorporated the DSM-5 standards, which include ICD-10 codes and is also HIPAA compliant in the Cloud. The product provides technical support to its end users via phone, email, web meeting, support site, online training videos, help desk tickets and a community forum.
pimsyehr.com

Pricing

Starting from
$30
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
PIMSY screenshot: PIMSY offers customizable and intuitive interfaceCheck out PIMSY EHR!!PIMSY screenshot: Medical professionals can build prescription log for their patients through PIMSYPIMSY screenshot: Schedule meetings with patients and book calendar with PIMSY CalendarPIMSY screenshot: Generate and print financial receipts with PIMSY's billing and payment module

PIMSY reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.1
  4.1
  4.7
Laudwayne St.Prix

Very Happy with PIMSY EHR

Used daily for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

So fare our experience with PIMSY EHR have need great, since we started using PIMSY getting things done both in and out of the office has been simplified.

Pros
Inspiring Minds Inc's Psychiatric Rehabilitation Program was in need of a affordable EHR system that would help us to both streamline the services we provide to our clients as well as be affordable on a very tight budget. We found exactly what we needed in PIMSY, there are many reasons PIMSY Mental Health EHR works for us here are my top 3: Set up was a breeze, did not require a lot of work on our part PIMSY did all of the heavy lifting all that was required from us was copies of the documents we wanted incorporated into the system. PIMSY trained our staff on the new system. When we were first introduced to the PIMSY system it was a little overwhelming because of its many capabilities, the support staff at PIMSY spent many months with us training our staff on the parts of the system that pertain to our program. PIMSY support is out of this world. After training was completed and our EHR system was up and running we were not on our own PIMSY support was right there with us every step of the way. Every time there was a problem with the system PIMSY support was there, if our staff needed to be retrained on any part of the system someone was there to walk them through it again. After we become more proficient with the system and realised that additional forms were needed in the system PIMSY support was able to help with that also. I would recommend PIMSY to anyone with a mental health business of any size in need of a reliable EHR system. It simply works great.

Cons
No complaints, it is a large system with many capabilities and not all may be useful to your particular program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Julie Kotelman

Great software for behavioral health providers or facilities!

Used daily for 2+ years
Reviewed 2020-06-17
Review Source: Capterra

The team at PIMSY is amazing! They are all very professional, and they make training sessions fun. It is easy to contact anyone at PIMSY and responses are typically very prompt.

Pros
Once a person is trained on the software, it is user friendly. If a user has a question or forgot how to do a task it is easy to logon to the PIMSY help desk and reference videos or PDF files on most topics. In addition to this the software is updated frequently based on the demands of the industry and PIMSY is willing to accommodate most needs, specific to each company. It is also nice to be able to login remotely to check the calendar for upcoming appointments.

Cons
There is no way to calculate or track the out of pocket maximum for patients within the system, at times this can make it hard to not overcharge patients. At times users will lose connection since the program is cloud based. When connection is lost, the information that was being entered can potentially be lost as well, because of this an auto save feature would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Heil

Daily work use for well over 1 year doing scheduling and note keeping

Reviewed 2016-04-29
Review Source: Software Advice

Pros
Not much. The back-end billing function for 3rd party payers is OK - but any other billing process -like product sales, our EAP program services, worker's compensation clients and consulting services are needlessly cumbersome. - and have resulted in us using a different billing system altogether resulting in other inconveniences and inefficiencies. Other people using this for scheduling have a similar experience.

Cons
At purchase we were promised an electronic transfer of existing client base- then after told after it would create so many problems, it would be better to hand enter all existing clients which number in the 1,000s and cost us both time and money. Attempts to fix bugs of which there are many are typically ignored. Some bugs - occasionally the program tries to force scheduling of clients on a weekly basis; when entering more than one diagnostic code, much of the time one or more code does not enter on the first c try, requiring reopening of the function and starting over; the calendar change is slow and inconsistent often jumping over months. The program is very slow - often slower with each upgrade as they add code. Occasionally the changes limit functions requiring us to use work-around practices - for example, we are unable to schedule groups efficiently.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Ericka Roy

Thank you so very much PIMSY Team!!

Used daily for less than 6 months
Reviewed 2020-05-29
Review Source: Capterra

Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff.

Pros
So easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!

Cons
The payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katie Ulery

PIMSY in my opinion

Used daily for 6-12 months
Reviewed 2016-07-15
Review Source: Capterra

As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

Pros
being able to add documents, one place to keep track of everything, being able to add/build reports

Cons
not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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PIMSY pricing

Starting from
$30
Pricing options
Subscription
View Pricing Plans

PIMSY is offered in three different pricing plans: Prime, Professional, and Platinum.

The subscription is on a monthly basis. Contact PIMSY for pricing.

PIMSY features

Activity Dashboard
Appointment Management
Claims Management
Customizable Reporting
Reminders

API (116 other apps)
Automatic Notifications (137 other apps)
Billing & Invoicing (203 other apps)
Calendar Management (138 other apps)
Charting (137 other apps)
Client Portal (129 other apps)
Compliance Management (149 other apps)
Document Management (124 other apps)
Document Storage (112 other apps)
HIPAA Compliance (242 other apps)
Multi-Location (102 other apps)
Records Management (185 other apps)
Reporting & Statistics (177 other apps)
Self Service Portal (127 other apps)
Workflow Management (141 other apps)

Videos and tutorials

Additional information for PIMSY

Key features of PIMSY

  • Accounts payable
  • Assessment notes and management
  • Alerts and reminders
  • Claims management
  • Instant messaging for staff communication
  • Customizable layouts and reports
  • Electronic signature
  • Patient portal
  • Integrated general ledger
  • Tools for HR management
  • Track client orders & lab results
  • Patient tracking
  • User defined dashboard
  • See appointments by day, week or month
  • Reporting
  • Client demographics
  • Personnel management
  • Automated patient billing
View All Features

Benefits

• PIMSY offers an integrated online suite for billing, scheduling, payroll and patient check-in.
• PIMSY offers a team note feature through which common team notes can be created and every member can add their remarks to the note.
• PIMSY allows doctors to prescribe medications, send patients to the pharmacy, track drug allergies and record medication allergies.
• PIMSY ensures the accurate reporting of inventory levels by automatically tracking the current status of available inventory and decreasing the appropriate number of units from the remaining units in medical stores.
• The client and patient portal allows users to submit and update their contact information, provide insurance details and also attach & download documents to their accounts.