Pomelo Health Features

Pomelo Health

A fresh approach to patient engagement.

4.26/5 (39 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Bill Payment
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Reminders
Campaign Management
Care Plan Management
Care Summaries
Chat/Messaging
Client Database
Client Portal
Communication Management
Configurable Alerts
Confirmation/Reminders
Contact Database
Customer Database
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Storage Management
Document Management
Document Storage
E-Prescribing
EHR-Agnostic
Email Alerts
Email Invitations & Reminders
Email Management
Facility Scheduling
Faculty/Staff Management
File Sharing
For Medical Purposes
Forms Management
Group Messaging
Group Registration
Group Scheduling
HIPAA Compliant
Health Record Access
Intake Management
Lab Results
Live Chat
Mass Notifications
Message Personalization
Messaging
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Language
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Online Registration
Online Scheduling
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Monitoring
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Practice Management
Prescription Renewal
Prioritization
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Real-time Updates
Recurring Appointments
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
SMS Messaging
SMS Reminders
Scheduled Messaging
Scheduling
Secure Data Storage
Secure Messaging
Self Check-in/Check-out
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Two-Way Audio & Video
Video Conferencing
Video Consultations
View-Download-Transmit
Virtual Waiting Room
Visitor Registration
Waiting Time Tracking
Waitlist Status Tracking
Website Integration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Bill Payment
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Reminders
Campaign Management
Care Plan Management
Care Summaries
Chat/Messaging
Client Database
Client Portal
Communication Management
Configurable Alerts
Confirmation/Reminders
Contact Database
Customer Database
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Storage Management
Document Management
Document Storage
E-Prescribing
EHR-Agnostic
Email Alerts
Email Invitations & Reminders
Email Management
Facility Scheduling
Faculty/Staff Management
File Sharing
For Medical Purposes
Forms Management
Group Messaging
Group Registration
Group Scheduling
HIPAA Compliant
Health Record Access
Intake Management
Lab Results
Live Chat
Mass Notifications
Message Personalization
Messaging
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Language
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Online Registration
Online Scheduling
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Monitoring
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Practice Management
Prescription Renewal
Prioritization
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Real-time Updates
Recurring Appointments
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
SMS Messaging
SMS Reminders
Scheduled Messaging
Scheduling
Secure Data Storage
Secure Messaging
Self Check-in/Check-out
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Two-Way Audio & Video
Video Conferencing
Video Consultations
View-Download-Transmit
Virtual Waiting Room
Visitor Registration
Waiting Time Tracking
Waitlist Status Tracking
Website Integration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Admissions Management
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Bill Payment
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Reminders
Campaign Management
Care Plan Management
Care Summaries
Chat/Messaging
Client Database
Client Portal
Communication Management
Configurable Alerts
Confirmation/Reminders
Contact Database
Customer Database
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Storage Management
Document Management
Document Storage
E-Prescribing
EHR-Agnostic
Email Alerts
Email Invitations & Reminders
Email Management
Facility Scheduling
Faculty/Staff Management
File Sharing
For Medical Purposes
Forms Management
Group Messaging
Group Registration
Group Scheduling
HIPAA Compliant
Health Record Access
Intake Management
Lab Results
Live Chat
Mass Notifications
Message Personalization
Messaging
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Language
Multi-Location
Multi-Physician
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Payments
Online Registration
Online Scheduling
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Monitoring
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Practice Management
Prescription Renewal
Prioritization
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Real-time Updates
Recurring Appointments
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
SMS Messaging
SMS Reminders
Scheduled Messaging
Scheduling
Secure Data Storage
Secure Messaging
Self Check-in/Check-out
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Two-Way Audio & Video
Video Conferencing
Video Consultations
View-Download-Transmit
Virtual Waiting Room
Visitor Registration
Waiting Time Tracking
Waitlist Status Tracking
Website Integration
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


15 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


21 reviews

Pomelo Health Feature Reviews

25 reviewers had the following to say about Pomelo Health's features:

Anne M.

I was hoping for a better product

2019-11-19

There were difficulties setting up and learning curves.

Pros

Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Chronometriq


Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Read more
Michael B.

Decreased no show rates by over 50%

2019-11-25

Great reminder software and have recommeneded it to many colleagues so far.

Pros

Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.

Cons

Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dhiraj D.

Medical office - appointment re,inders

2020-12-04

Pros

-Customize messages for different appointment types -Can contact clients via multiple methods (text, telephone, email) -Multiple reminders at different intervals -Easy to use dashboard

Cons

-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up -cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything -some UI aspects of dashboard are cumbersome for initial set up -system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sorour H.

Good service

2019-11-19

They have good customer support that we always could easy reach to and ask for help.

Pros

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandra K.

User Friendly Service

2020-12-11

Pros

I like the services available on the portal provided for administrators

Cons

Would like to be able to send appointment information to client at time of booking

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Teena G.

Amazing tool for efficiency!

2019-12-02

Chronometriq was easy to set-up and integrate into our EMR.

Pros

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

Cons

Nothing, we have had no issues with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janice B.

Chronometriq review

2019-11-19

We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves.

Pros

I like that we can send out reminders by text, phone, and email.

Cons

I would like it to send a text or email at the time the appointment is booked to notify people of the new booking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Alicia F.

Family Practice - Online Booking

2019-11-19

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole H.

Review

2020-12-11

Good experience so far!

Pros

I have more access and control of the settings and the reminder system.

Cons

It would be nice if we could integrate our logo in our appointment reminder systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgianna S.

Appointment Reminders are great, but kiosk self check-in too expensive.

2019-11-27

The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders.

Pros

We like the fact that patients can confirm or cancel their appointments by text.

Cons

The kiosk for check in was far too expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruben R.

Solution for Patient Self-booking Appointments

2020-12-08

It was easy to launch and put in place to address appointment booking at a Covid-19 Assessment Center.

Pros

Give visibility of appointment availability and patient intake.

Cons

Doesn't have interphase with our EMR which would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy C.

review

2019-12-05

Pros

we do not have to administer it ourselves

Cons

complaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Janice L.

Good use

2019-12-10

Good customer support and communication

Pros

Easy to use, not lots of issue w use.

Cons

None to report, once set up easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
hazen b.

Chronometriq Review

2019-12-03

Has solved access issues for those patients that are computer literate

Pros

The patients describe easier access, less time making phone calls to admin

Cons

It took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Isaac S.

Good product

2019-11-19

Pros

patient reminders free up time for front desk to do other tasks

Cons

for patient bookings, need to manually change the slots to make them available to patients, one at a time.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gajan K.

Appointment reminder and online booking system

2019-11-27

satisfactory

Pros

customizable (basic) ease of use versatility low error rate

Cons

limited customization (basic) eg does not allow patient specific limitation of online bookings and does not allow limiting the number of bookings a patient can make per week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Johann v.

Family Practice using Chronometriq

2019-08-22

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased.

Cons

I hope they will incorporate direct and mass messaging to patients in future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robin S.

Good Program

2019-11-19

convenience for patients is amazing.

Pros

easy booking for patients when it works nice to select options

Cons

immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Leo W.

Online booking

2019-11-21

Online booking for registered patients

Pros

Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.

Cons

Occasional patients unable to book.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 11-50 employees)

Integrated to EMR's! No double entry needed

2019-03-31

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ana V.

Chronometriq Online Medical Office Reviewer

2019-12-03

Pros

Our patients have the complete flexibility to book appointments at their convenience, 24hrs round the clock.

Cons

Patients find it difficult to change their appointments once booked.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexis S.

Great Software for healthcare appointements

2019-11-19

Pros

Easy to use for patients entry to get noticed

Cons

Not seen while interacting with the solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ziad B.

very effective tool for Quality Improvement of the practice

2019-11-25

although , very recently implemented and started use. However , the first impression is excellent

Pros

easy to use customizable excellent support

Cons

none so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Louise U.

review of chronometriq

2019-11-19

eliminated the need for confirming of appointments and registration of patients

Pros

Ease of use, though older patients have difficulty reading the screen

Cons

The expense, the screen is hard for older patients to navigate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barkaat A.

Review of Chronometriq

2019-08-21

Love it.

Pros

Help save time from front desk Makes life way for staff and patients.

Cons

It’s been great and no cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more