Practice Fusion Pricing Plan & Cost Guide

Practice Fusion

Cloud-based electronic health record platform

3.69/5 (398 reviews)

Practice Fusion Pricing

Starting from: $99.00/month

Pricing model: Free, Subscription

Free Trial: Available

Contact Practice Fusion for pricing information or a quote

Competitors Pricing

Medflyt

Starting from: 7.50/month
Pricing model: Subscription

Viedoc

Starting from: 2000.00
Free Trial: Available

SMARTcare

Starting from: 99.00/month
Pricing model: Free, Subscription
Free Trial: Available

DFdiscover

Starting from: 395.00/month
Pricing model: Subscription
Free Trial: Available

Practice Fusion Pricing Reviews

Pros
  • Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.Cynthia K.Read the full review
  • The support help people are fantastic at walking you through while you try to trouble shoot. The program is tied to Updox which is another amazing program.Melody M.Read the full review
  • It’s a very efficient software and our company has been using it for over 10 years. It has great features and effectiveness.Ayesha S.Read the full review
Cons
  • Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back.nas a.Read the full review
  • Problem tickets are completely ignored - not responded to at all. There are a number of problems than I was hoping PF would address that lingered for YEARS, and I just learned to live with them.Dmitry M.Read the full review
  • Horrible customer service and business practice. Judging by other customer reviews of bad quality product I would dissuade anyone from signing up for their subscription software.Suresh C.Read the full review
75%
recommended this to a friend or a colleague

25 reviewers had the following to say about Practice Fusion's pricing:

Connie B.

Practice Fusion woos

Used daily for 2+ years
Reviewed 2021-03-26
Review Source: Capterra

They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT

Pros
Cheap, although they just raised their prices by 50% with no added features.

Cons
No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Ryan K.

Good Electronic Medical Record system at low price

Used monthly for less than 6 months
Reviewed 2018-10-06
Review Source: Capterra

Pros
Very patient-focused, which is nice; decent out-of-the-box reports, easily integrates with lab's imaging software; good value for the low price pt

Cons
Would be nice to be able to modify existing reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lynn K.

Not worth it- POOR customer service

Used daily for 1-2 years
Reviewed 2020-03-27
Review Source: Software Advice

It was much better as a free software- since they were purchased by Allscripts pharmaceutical adds pop up constantly and there is no way to get rid of them. Customer service used to be better, but again with Allscripts it is beyond terrible

Pros
low price, not difficult to use can upload own templates

Cons
Ads pop up all over and take up a good part of the screen. Customer service is terrible- they never return calls or emails for support Patient portal is marginal at best

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Cynthia K.

Practice Fusion User Friendly

Used daily for 2+ years
Reviewed 2020-09-22
Review Source: Capterra

Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.

Pros
Super intuitive when you first set up Lots of templates available. Customer Service is great about helping

Cons
We never fully integrated with the practice management system recommended by Practice fusion at the practice managements suggestion that it would not work well, which was confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ammar B.

Bad customer service

Used daily for less than 6 months
Reviewed 2020-01-23
Review Source: GetApp

Pros
Easy to use. Connectivity with labs. Cheap .

Cons
Bad customer service. Basic with a lot of limitations. Basic reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Todd J.

Great inexpensive software

Used daily for 2+ years
Reviewed 2018-11-02
Review Source: Capterra

It is a very good product for the price. It is hard to find an EHR that is this intuitive and well thought out for the price. I

Pros
Practice fusion is a great EHR for the price. The layout is for the most part intuitive. It functions well for compliance with national mandates. The price is low compared to the majority of other EHRs.

Cons
There are a lot areas where I wish I could click less. I have not found the template portion of the EHR very easy to use. I wish you could have dropdown menus and be able to tab through multiple choices for easy selection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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jay L.

customer service

Used occasionally for 6-12 months
Reviewed 2019-08-28
Review Source: Capterra

The only time I was able to speak to customer service was at the beginning. After I signed the year contract I was unable to get help setting up my e-prescribing. I was unable to use it for the entire year, while I was paying the monthly fee.

Pros
It's on of the cheaper products and they made it easy and friendly to sign the contract.

Cons
Poor customer support, unable to set up and use e-prescribe. First year is under contract, if you don't like it they will not cancel the prescription. After I signed the contract I was unable to speak to customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Lyn O.

Serious decline in program in 2018, no longer offer support

Used daily for 2+ years
Reviewed 2018-10-21
Review Source: Software Advice

Not worth it for the price, better off paying more for a company that cares, especially if you are in a small practice.

Pros
Cost is lower than others, used to be free. Can eRX controlled substances which is a bonus. Otherwise nothing great.

Cons
Cannot get tech support to call me for my life, get to talk to "triage techs" to then create tickets that are never answered, terrible patient portal system, horrible MIPS support, no personal attention for small practices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Laurence D.

Great Product but could use more features

Used daily for 1-2 years
Reviewed 2018-01-11
Review Source: Software Advice

Pros
There was a very low learning curve for the product. If you are familiar with Electronic Health Records, you can use this product. Pricing can't be beat (free)

Cons
Could use better reporting features for health centers such as Federally Qualified Health Centers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paige B.

We are a small outpatient psychiatric office and Practice Fusion was great for our budget!

Used daily for 6-12 months
Reviewed 2017-10-12
Review Source: Software Advice

Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients.

Pros
We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily.

Cons
I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Robin M.

Functional EHR

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

Practice Fusion has been cost effective. Initially it was free, and the price now is competitive. It works well for a small business.

Pros
The software is easy to install, and is updated frequently to meet new requirements.

Cons
It is difficult to make phone contact when there is an immediate need. In general though, once a “ticket” is created, someone does get back to you quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Laura M.

new paid version

Used occasionally for 2+ years
Reviewed 2018-05-29
Review Source: Software Advice

Pros
Even with the paid subscription, it is cheaper than most EMRs. It will be nice to be able to subscribe controlled substances online with the new system.

Cons
Be aware that one subscription includes one physician and 3 staff they call secondaries. Any staff not listed as a secondary cannot sign scanned documents into the chart. This means if you have 4 staff members that need to be able to sign charts you have to purchase another entire subscription. They need an option to be able to purchase more secondary licenses by itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jeffrey S.

very generic

Used daily for 2+ years
Reviewed 2017-02-17
Review Source: Software Advice

I used it for 5 years but it can be time consuming with other EHR more effecient but also more costly

Pros
price

Cons
not time efficient and not user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Bronwyn B.

I have had a great expience with PF!

Reviewed 2016-03-23
Review Source: Software Advice

Pros
The time it saves me charting. Also, the regular release of new features.

Cons
Does not save values in the superbills for the cost of my services.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Renee C.

Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving

Used daily for 2+ years
Reviewed 2018-03-18
Review Source: Capterra

It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Pros
Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Cons
Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Awesome, but very upset they added pricing

Used monthly for 2+ years
Reviewed 2018-09-28
Review Source: Capterra

Pros
I like the visual display, the ability to personalize and the cloud format

Cons
The cost (they went from free to paid so fast I wasn't able to get pricing past our board in time and lost everything)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Shirley W.

It was a great Free EHR, still a decent deal with the cost version

Used daily for 2+ years
Reviewed 2018-05-16
Review Source: Software Advice

It's a relatively easy to use EHR, especially for practices who don't have a lot of complicated setup and need something affordable.

Pros
Our billing company recommended this product to several of our offices who needed EHR but couldn't invest thousands of dollars. This was a great option for them at the free level. Now it is a paid subscription. It's still a reasonably priced version, but needs some enhancements to compete.

Cons
Getting help was complicated--and getting enhancements implemented was also complicated. We had several clients ultimately abandon it when it became paid because they could get more features with other platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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L ..

Acceptable product while it was free but now.....

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

Pros
It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good.

Cons
From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing?

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Perla M.

Very good, for its price

Used daily for 2+ years
Reviewed 2018-08-21
Review Source: Software Advice

Very good software for specialists, not helpful for family care, where g codes are needed, cpt codes

Pros
Cheap, really easy to use, synopsis page, no need to download a program, online base system, patient portal with direct communication ( which helps reducing tons of phone calls). Obviously basic Emr features like rx, labs, fax, referrals.

Cons
A lot of free typing, need for sections like hx surgeries, social hx, preventive with templates or justs clicks. Attachments can not be divided in categories. Addendums per sections not general.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Harlan E.

Manage patient records

Used daily for 2+ years
Reviewed 2020-09-25
Review Source: Capterra

From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try!

Pros
I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.

Cons
As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shannon C.

now expensive EHR for features

Used daily for 2+ years
Reviewed 2018-05-07
Review Source: Capterra

it was a nice switch after paper charting

Pros
I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily

Cons
I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Adam L.

Practice Fusion is a Winner

Reviewed 2014-06-17
Review Source: Software Advice

Pros
Responsive, flexible, easy to use, updated regularly, built in referrals and responses by fax from within the program, Electronic RX built in, and many more features. The icing on the cake is that it's free! There are no servers to maintain or annual upgrade fees. Best of all, Meaningful Use tracking and compliance is all built in!

Cons
Billing isn't built into the software. It needs a separate add-on package. But it is rather seamless integration with several low cost packages.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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VINCENT C.

AN OB-GYN USER OF PRACTICE FUSION

Reviewed 2016-03-19
Review Source: Software Advice

Pros
ease of use and helpful medicine PA and low cost, VERY INTUITIVE, USE OT DRAGON IS EASY TO SET UP AND AUGMENTS TEMPLATES FOR RAPID CHARTING

Cons
new features are instituted before there is a video demonstration, WAITING ON NARCOTIC E-PRESCRIBE, WISH WE COULD DO SURGICAL PRE AUTHORIZATIONS AS EASY AS MEDICINE PA.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Practice Fusion is perfect, for some practices

Used occasionally for less than 6 months
Reviewed 2018-06-06
Review Source: Capterra

Pros
i loved the features, its low cost to consumer, which is always a pro! Easy to get started up, and onboard the team. Lots of functionality.

Cons
its just okay, its not the best weve ever worked with. Its difficult to access through our phones, and it was not the most pleasant interface experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Maris J.

Just OK

Used daily for 1-2 years
Reviewed 2018-05-28
Review Source: Software Advice

Pros
Another basic system that is relatively easy to use and will get the job done. System is web based on a relatively stable platform. Low cost to consumer.

Cons
System appears to be lacking in various areas, and is likely best suited for specific kinds of behavioral health programs.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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