PrimeRx Features

I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.

Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.

Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com

Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.

Boxed error messages that come up sometimes which show flaws in programming Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.

Dear PrimeRx User, Thank you for your comments - we do appreciate the 5 star ratings and your continuous support. Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically. Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well. Thank you,

The workflow and dashboard is useful. Sending script and e-request pretty easy.

The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX.

Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand...

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it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription

the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate

Dear PrimeRx User, Thank you for giving us a 5 star Rating. However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out. PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon. It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed. We appreciate your support and strive for 100% satisfaction from our clients. Thank you,

easy to learn system. most features are self explanatory. and great supporting staff when needed. software updated frequently, price schedule and third party processing information.

there may be some glitches after update but resolved quickly. Sunday afternoon support can be difficult since it routed to on-call support.

Sir, We appreciate your reviews and comments. On Sunday, our timings are from 10.00 am to 5.00 pm and we are half staffed on that day since most pharmacies are closed. However we will review the call logs to determine the number of calls coming in and will re-staff appropriately. Our Support Managers will be looking in to that so that we can support you efficiently on any day and given time. Thank you for supporting us.

very easy and friendly to use, we loves the windows and all the nice functions.

the green color on the billing column, need to update all the old NDC numbers from drug file please

Sir, Thank you for the 5 star review. An analyst will reach out to you today to find out what can we do to address the supposedly two cons that you have identified. The green color on the Rx identifies that the Rx has Refill on it. I am not exactly sure what do you mean by need to update old NDC numbers from Drug file - because we do mark them as D/C, however as stated an analyst will reach out to you to find out what is it that needs to be corrected for your satisfaction. You can also reach out to support@micromerchantsystems.com so that we can always keep assisting you for such reportable issues if any. Thank you Team MMS

Fast and easy to use. Quick learning process...

Frequent glitches, some redundancy of operations.

Sir, Appreciate the review. We tend to strive for 5 star rating - always. As a company we are always open to listening to our customers, because we know that the only way to improve is to listen and provide you with the best of products and services. We will reach out to see what is it that we can do to improve your experience with PrimeRx. In the meantime, feel free to reach out to support@micromerchantsystems.com should you have any additional questions or concerns. Thank you, Team MMS

Regular updates and customer support are also significantly better than most pharmacy systems. The system is user friendly and makes it easy to train new users.

Some standard reporting could be better and provide more information. The ability to have the reports customized does not readily occur.

Thank so much for the great review and taking time to express your PrimeRx experience. The team here at Micro Merchant Systems is thrilled to hear such good feedback, and we¿re proud to be one of the best pharmacy management systems in the industry. Our company motto, ¿Software without Limits,¿ is a testament to our commitment to continual improvement and innovation.

Easy to learn, operate, plenty of helpful features

nothing that can be recalled, however often patients have multiple profiles, not always catching the same patient demographic

Sir, We appreciate the 5 star review. For the multiple profiles for the Patients, PrimeRx has the option to merge Patients - If you can utilize that option, it will then solve the issue listed. If you like assistance on this, please email support@micromerchantsystems.com. We will be able to show you that particular feature in PrimeRx. Once again - we truly appreciate your support and loyalty. Thank you, Team MMS

the fact that integrates with everything is amazing. They have a POS system, they also have a Delivery module, specialty module just to name some.

So far I haven't found anything that I've disliked with Micro Merchant Systems. There support is amazing along with everything about the company

Sir, Thank you for the AWESOME review :) We work hard for such rave reviews and we get motivated to do even better, so that we can keep getting such comments from loyal clients like you. We keep striving for excellence - always Thank you for supporting us.

I’m really happy to use Micromerchant systems, i use primerx and primeros and both products are great, it makes everything easy, I’m really happy with the product and the support, if something is not working I just call them and in 5 minutes they fix it

I love everything, so far I don’t have complaints

Sir, We live for these kind of ratings We don't take them lightly and work day in and day out to ensure that our clients are happy. If you have any questions or suggestions, please feel free to reach out to us at support@micromerchantsystems.com

Very easy to learn the program! Very simple ! Just follow the guidelines!

Nothing to complain about the program because is very simple!

Sir, Thank you for giving us with a top score. This is what we live for :) For any comments, suggestions or requests, simply reach out to us at support@micromerchantsystems.com.

I like the software because it is user-friendly. Most of the employees in MetroPharm Inc are able to use the software. In addition, the customer service is always available.

I do not like the software at times because it can be slow. Sometimes, it will freeze and it makes it inconvenient

Dear PrimeRx user, We appreciate the comments you have written and glad to hear that our customer service has been efficient. Regarding your system being slow and freezing at times, it could be due to many factors, which may include your hardware and network. I will have one of our SME(Subject Matter Expert) reach out to you and look into why this may be the case and get this resolved as soon as possible. Our goal is to make sure you can utilize PrimeRx to its full potential and making sure you can be a 100% satisfied customer. We thank you for your continued support. Thank you,

So far, 6 months since we shifted, I am having so many issues with software, I do not like anything about it.

1. They will tell you that Automatic refills is an option, but the way software is designed, I do not think it is called automatic refill. You have to manually pull report of what was filled in last month and go through it and refill again. 2. EDI set up for ordering medication is horrible. Instead of leaving the order in wholesaler's cart, primeRx system will submit it, so if there are any errors,...

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it works good- easy, to the point, good customer service

expensive- to much per transaction charge compare to other companies,

Dear Muhammad, Thank you for taking the time to leave us 4-star review, We are glad that you find PrimeRx easy to use. Our customer service department is available 24/7.

Lots of options and capabilities. However...

Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises

Sir, Your review is duly noted. We make all our efforts to service our clients with the best of products and services. Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly. We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. Hopefully after which you will change your opinion about our products and service.

a lot of temp pharmacist know how to use it

terrible customer service. every update the is an issues. After an update, they don't install every option you have, the only way to know when you run in to problems. No written procedures for their won techs.

Sir, Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx We take the comments from our customers, whether positive or negative - to heart. We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues. In the meantime, please feel free to reach out to support@micromerchantsystems.com to escalate or list out any issues. You will receive a call from our agents first thing in the morning. Thank you, Team MMS

Very easy to learn & train others. quick and efficient customer service.

a lot of glitches and constant customer service help needed

Sir, We appreciate the reviews. However we are concerned about the glitches that you have cited as a con. Allow us to have a technician reach out to you and find out the reason. It could be hardware or maybe some default option that may need to be tweaked - but we are assure you that once we find out the reason, we will get it fixed asap. We hope that you come back and give us a 10/10 - because anything other than that is not satisfactory.

communication module, prime pay, online payment requests a signature request

i dont like when all the great features stop working and customer service is not there when its needed

low cost, customizable, ease of use, customer support (you have to get to the right person to get the issue resolved)

POS is non existing, double billing is a pain, compound billing is a nightmare, perpetual inventory no matter what is done is error prone, crashing systems

Thank you for the star review! I apologize for the trouble with PrimePOS. We do have one-on-one training that can help you. Please email mail us at support@micromerchantsystems.com and ask to have a one-on-one training.