Most popular features of all Healthcare & Pharmaceuticals apps
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25 reviewers had the following to say about PrimeRx's features:
False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$
Pros
Lots of options and capabilities. However...
Cons
Promises from uppper management to tweak and improve certain functions but empty promises
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Sir,
Your review is duly noted. We make all our efforts to service our clients with the best of products and services.
Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly.
We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner.
Hopefully after which you will change your opinion about our products and service.
Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig.
Pros
Sending script and e-request pretty easy.
Cons
The lag that it experience when loading e-rx pending script.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
We did look into the reason, as to why the SIG field was locked.
The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled.
I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields.
However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open.
Thank you
Stress free billing. Most important
Pros
Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.
Cons
Boxed error messages that come up sometimes which show flaws in programming Dual billing insurances are a two step process.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Dear PrimeRx User,
Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.
Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.
Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well.
Thank you,
I am ready to move out, my 5K I spent on them is down the drain
Pros
So far, 6 months since we shifted, I am having so many issues with software, I do not like anything about it.
Cons
Their delivery module can and will charge the patients twice for same Rx when it is on charge account.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
PrimeRx provided top-notched and exceptional services to independent pharmacy owners.
Pros
They are definitely the market leaders in the independent pharmacy management solution space.
Cons
There's nothing I don't like about this software
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Dear Jenny,
Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!
training time was reduce since staff can pick-up easily
Pros
easy to learn system. most features are self explanatory. and great supporting staff when needed. software updated frequently, price schedule and third party processing information.
Cons
there may be some glitches after update but resolved quickly. Sunday afternoon support can be difficult since it routed to on-call support.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
We appreciate your reviews and comments.
On Sunday, our timings are from 10.00 am to 5.00 pm and we are half staffed on that day since most pharmacies are closed. However we will review the call logs to determine the number of calls coming in and will re-staff appropriately.
Our Support Managers will be looking in to that so that we can support you efficiently on any day and given time.
Thank you for supporting us.
It is easy to look things up in different ways
Pros
I also post payments in the claims processing tab.
Cons
There is way too many issues with trying to form a report that is specified to what you are looking for.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system.
To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities.
Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.
Pros
low cost, customizable, ease of use, customer support (you have to get to the right person to get the issue resolved)
Cons
POS is non existing, double billing is a pain, compound billing is a nightmare, perpetual inventory no matter what is done is error prone, crashing systems
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for the star review!
I apologize for the trouble with PrimePOS.
We do have one-on-one training that can help you. Please email mail us at support@micromerchantsystems.com and ask to have a one-on-one training.
very good and friendly
Pros
very easy and friendly to use, we loves the windows and all the nice functions.
Cons
the green color on the billing column, need to update all the old NDC numbers from drug file please
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
Thank you for the 5 star review.
An analyst will reach out to you today to find out what can we do to address the supposedly two cons that you have identified.
The green color on the Rx identifies that the Rx has Refill on it. I am not exactly sure what do you mean by need to update old NDC numbers from Drug file - because we do mark them as D/C, however as stated an analyst will reach out to you to find out what is it that needs to be corrected for your satisfaction.
You can also reach out to support@micromerchantsystems.com so that we can always keep assisting you for such reportable issues if any.
Thank you
Team MMS
Billing, Support, Sync, Delivery.
Pros
the fact that integrates with everything is amazing. They have a POS system, they also have a Delivery module, specialty module just to name some.
Cons
So far I haven't found anything that I've disliked with Micro Merchant Systems. There support is amazing along with everything about the company
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
Thank you for the AWESOME review :)
We work hard for such rave reviews and we get motivated to do even better, so that we can keep getting such comments from loyal clients like you.
We keep striving for excellence - always
Thank you for supporting us.
When there’s an issue about cannot process claims the customer service solved the situation in minutes.
Pros
Very easy to learn the program!
Cons
Nothing to complain about the program because is very simple!
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
Thank you for giving us with a top score.
This is what we live for :)
For any comments, suggestions or requests, simply reach out to us at support@micromerchantsystems.com.
Pros
it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription
Cons
the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Dear PrimeRx User,
Thank you for giving us a 5 star Rating.
However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out.
PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon.
It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed.
We appreciate your support and strive for 100% satisfaction from our clients.
Thank you,
Pros
The system is user friendly and makes it easy to train new users.
Cons
Some standard reporting could be better and provide more information.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank so much for the great review and taking time to express your PrimeRx experience. The team here at Micro Merchant Systems is thrilled to hear such good feedback, and we¿re proud to be one of the best pharmacy management systems in the industry. Our company motto, ¿Software without Limits,¿ is a testament to our commitment to continual improvement and innovation.
over all very positive and highly recommended
Pros
Easy to learn, operate, plenty of helpful features
Cons
nothing that can be recalled, however often patients have multiple profiles, not always catching the same patient demographic
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
We appreciate the 5 star review.
For the multiple profiles for the Patients, PrimeRx has the option to merge Patients - If you can utilize that option, it will then solve the issue listed.
If you like assistance on this, please email support@micromerchantsystems.com. We will be able to show you that particular feature in PrimeRx.
Once again - we truly appreciate your support and loyalty.
Thank you,
Team MMS
it is low cost for the start up.
Pros
Great interface but need to spend time to set it up and get trained.
Cons
it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Dear PrimeRx User,
While we appreciate the comments on ease of use, we do want to address the other comments.
The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis.
We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies.
I can assure you that we can address your issue, and have another training session scheduled to take you through these options.
Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients.
Thank you,
Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.
Pros
Be able to search by drug name within patient profile.
Cons
Customer service isn't always helpful and usually short or snooty with me when I call in.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thank you for the 4 star review!
Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.
Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: Support@micromerchantsystems.com
If you need one-on-one training email us at
Support@micromerchantsystems.com
terrible, have an issue from 6 month ago. ePrescriptions get assigned top wrong patients and medications. they know they have a problem, but cant fix it.
Pros
a lot of temp pharmacist know how to use it
Cons
terrible customer service. every update the is an issues.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx
We take the comments from our customers, whether positive or negative - to heart.
We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues.
In the meantime, please feel free to reach out to support@micromerchantsystems.com to escalate or list out any issues.
You will receive a call from our agents first thing in the morning.
Thank you,
Team MMS
The software is great with respect to reconciliation of claims and getting real-time profitability & performance.
Pros
Fast and easy to use.
Cons
Frequent glitches, some redundancy of operations.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
Appreciate the review. We tend to strive for 5 star rating - always.
As a company we are always open to listening to our customers, because we know that the only way to improve is to listen and provide you with the best of products and services.
We will reach out to see what is it that we can do to improve your experience with PrimeRx.
In the meantime, feel free to reach out to support@micromerchantsystems.com should you have any additional questions or concerns.
Thank you,
Team MMS
Good
Pros
I like the fact I can work on 2 patients the same time
Cons
when we id a problem ... it takes months to fix it
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Dear Sir,
Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at mdaniels@micromerchantsystems.com
Pros
Very easy to learn & train others. quick and efficient customer service.
Cons
a lot of glitches and constant customer service help needed
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Sir,
We appreciate the reviews. However we are concerned about the glitches that you have cited as a con.
Allow us to have a technician reach out to you and find out the reason. It could be hardware or maybe some default option that may need to be tweaked - but we are assure you that once we find out the reason, we will get it fixed asap.
We hope that you come back and give us a 10/10 - because anything other than that is not satisfactory.
good
Pros
it works good- easy, to the point, good customer service
Cons
expensive- to much per transaction charge compare to other companies,
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Dear Muhammad,
Thank you for taking the time to leave us 4-star review, We are glad that you find PrimeRx easy to use. Our customer service department is available 24/7.
Pros
It’s easy to use and gets the job done too.
Cons
Some features need improvement, like sea entry and checking system for failed controlled substance sending to hcs. Documenting rxs, every time u edit it changes the date and time stamp from The original unnecessarily.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Sir,
Appreciate the 8/10 score (although the expectation is to get 9+ score every time)
We are enhancing the error reporting on control submissions. This is coming your way by March 31st. The system will not only pop it up, but automatically pull those prescriptions and allow you to correct them.
We do a audit trail on document edits, which is why we change the date and time stamp.
This is something that was actually requested by a lot of pharmacies - hence we did the needful for audit tracking.
We will surely reach out to you and explain this. In the meantime, please do reach out to us with suggestions, comments or concerns through our Support email, support@micromerchantsystems.com
Thank you,
N/A
Pros
In addition, the customer service is always available.
Cons
I do not like the software at times because it can be slow. Sometimes, it will freeze and it makes it inconvenient
Rating breakdown
Frequency of use: Daily
Likelihood to recommend
Dear PrimeRx user,
We appreciate the comments you have written and glad to hear that our customer service has been efficient.
Regarding your system being slow and freezing at times, it could be due to many factors, which may include your hardware and network.
I will have one of our SME(Subject Matter Expert) reach out to you and look into why this may be the case and get this resolved as soon as possible.
Our goal is to make sure you can utilize PrimeRx to its full potential and making sure you can be a 100% satisfied customer.
We thank you for your continued support.
Thank you,
A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.
Pros
The software is every easy to use and easy to teach other employees how to use it.
Cons
the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow.
For software updates:
When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions.
Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.
Pros
easy to use, overall quality is premium, a little expensive.
Cons
functionality, lack of some function with the most current practice.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
